ROX - Diamonds & Thrills Reviews 

Great customer service, and very prompt delivery, which was marred by the carelessness of the couriers DPD. The outer box was crushed and torn, resulting in the gift bag inside looking very creased and the gift box damaged. Fortunately, the lovely bracelet was unharmed. As this was a gift for someone, I emailed ROX customer services asking if it would be possible to send me a replacement gift bag and box, and received an almost immediate reply from Blair, who checked when I was going to give the gift, and then arranged for replacements to be sent, which I received very quickly. Excellent customer service.

The thing I ordered is not in stock and it’s not updated on the website while ordering

Wow! After shopping for an engagement ring for 2 1/2 years, 1 visit to this Liverpool Rox, whilst we were down for a trip, resulted in not only finding the dream ring but it being better than anything we had previously viewed.

We were contacted in advance by Celia to give some ideas, on the day Celia met with us and we were at ease from the get go.
There was no pressure from Celia, she just had lots of knowledge and advice for us both.
We purchased the ring and the team fast tracked the resizing quickly for us to collect from the Glasgow store.

I think I can honestly say I probably would still be shopping for a ring if it wasn’t for Celia.
Highly recommend you look out for her, no matter what purchase you are making.

Fabulous trip to ROX liverpool today
Chernine was amazing friendly and very helpful !! We will be back 10/10

Just proposed to my partner whilst on a trip to Budapest this past week and I honestly couldn’t have done it without the help from the girls at Rox, Liverpool! Celia & Sue pulled out the stops to make sure I had the ring before flying out, I couldn’t have done it without their help! Such lovely people who provided such great service and really made my experience a breeze. Thank you so much guys💍 🙏🏼

Always a pleasure to visit Rox Liverpool and deal with Chernine. What an asset to the company she is! Always pleased to see you, knowledgeable, no pressure and just a lovely person. Would highly recommend a visit to Rox and Chernine!

Amazing customer service at Liverpool branch especially Chernine. Nothing is too much trouble. They do not rush you into making a decision. They take the time to get to know what you want. Very knowledgable on the products they sell. Cannot fault the customer service provided. Highly recommend

My Daughter has wanted this specific ring but just like her mum she has big fingers we tried some jewellers and even the brand but couldn’t source a ring that would fit any of her fingers. She has a special birthday this year so decided to search online and found Rox had a size that she could wear. Communication has been really good with quick free delivery thank you Rox

Answered a question really quickly and supplied a new Tudor Black Bay Fifty-Eight Navy Blue Watch at a fantastic discount, and with access to interest-free credit. What’s not to like! Order placed 2:30pm and received the following morning.

I live far away from the recipient. In this case my daughter. Completing the process was simple on line. I was able to personalise my gift too. All in all very satisfied.

Great value and super fast delivery. Would definitely recommend

Shop here often, wouldn't go to another jewellery store 5 stars

Ordered & delivered rapidly, nice presentation box, highly recommended

Easy to navigate system, free next day delivery!

The website is not user friendly. I had put stuff in the basket, got the email to go back and pay and nothing was there.

The payment screen was awful to load and use.

Great a really quick and easy shopping experience and beautiful packaging Will definitely use again

Excellent service from Rox. Beautiful small diamond heart necklace was delivered the next day after ordering and packaged beautifully. Quality of necklace the chain and diamonds absolutely beautiful Daughter was absolutely delighted with gift. Will be purchasing another piece of jewellery in the near future.

Ebony was fantastic in her service for this purchase and was also very insightful and helpful throughout. Very approachable and professional

A massive thanks to Ebony and the Rox team. My girlfriend loved the item, and the service and after care (with the team checking back in after the item was delivered to check I was happy with it) all being first class. I’ll definitely be a returning customer and would highly recommend.

I had exceptional service from Ebony via the online help service. She was able to source me a replacement wedding band after mine was lost earlier this year. The new band is even better than I had hoped for. Fantastic service and great value for money. Thank you again.