Royal Air Maroc Reviews 

We flew with Royal Air Maroc from Cairo (CAI) to Washington Dulles (IAD) via Casablanca (CMN) on August 1. Our checked luggage never arrived at our destination.

At Dulles Airport, we were assured that our bags would arrive on the next flight. We completed a delayed baggage report and extended our hotel stay, expecting the issue to be resolved the following day.

When we returned to the baggage office the next day, we discovered that the original baggage description had been entered incorrectly by Royal Air Maroc's staff. Even more concerning, nearly 48 hours later, the airline still could not locate our bags because they were not appearing in the baggage tracking system.

We understand that delayed baggage can happen, and we know that no airline is immune to operational issues. However, what made this experience so frustrating was the complete lack of communication and customer service. The support representatives we dealt with were dismissive, provided no meaningful updates, and offered little confidence that our luggage was actually being searched for.

The most alarming part is that Royal Air Maroc could not even determine where our checked luggage was. After many years of international travel, this has been the worst baggage service experience we have ever encountered.

We hope Royal Air Maroc takes this issue seriously, improves its baggage handling procedures, and provides better support to passengers when problems occur. Until then, we cannot recommend flying with this airline.

They lost or stole my luggage in Casablanca during a layover. I call the airline and the customer service is not only unprofessional but so rude!! No one is helpful. I don’t know how this airline is in business. Do not ever fly Royal air maroc!!!!

RUN RUN RUN FROM THIS AIRLINE. FAILING TO REIMBURSE EXPENSES AND COMPENSATE ME FOR DELAYED LUGGAGE DESPITE CLEAR EVIDENCE OF MY FLIGHT WITH THEIR AIRLINE VIA MY RAM BOARDING PASS AND MY PIR REPORT FOR DELAYED LUGGAGE IS BREAKING THE LAW ACCORDING TO ARTICLE 19 OF THE MONTREAL CONVENTION. Royal Air Maroc is an EMBARRASSMENT to the country of Morocco, the people of Morocco, and the King of Morocco. The king should shut this company down immediately before they do more damages to customers. They are not only THE WORST airline I have ever had the extreme misfortune of dealing with, they are THE WORST company I’ve ever transacted with. They lost and then delayed my luggage for 6 days because their incompetent and lazy representative at Casablanca refused to retrieve my luggage after my flight was cancelled at the gate. She and 3 other RAM agents kept promising me the luggage would transfer from Casablanca to Madrid on my rebooked flight and it never arrived. RAM only has ONE phone number, the call center, where you can call to obtain information and no other department you can connect to, and the agents there are extremely UNPROFESSIONAL, constantly try to deny responsibility for their disgusting operations failure, and give 10 different stories about the location of lost/delayed luggage, wrong information every time. After finally obtaining my luggage after spending days and hours desperately trying to track it down with the help of IBERIA (the original air carrier who rebooked me on RAM when Iberia had to cancel due to technical reasons), ruining my trip, I tried to submit a claim on the pathetic malfunctioning RAM website and the website doesn’t accept the information from the PIR report (delayed luggage report) and the literal RAM boarding pass information because the incompetent RAM agent at Casablanca printed the boarding pass with an IBERIA TICKET NUMBER code instead of a RAM ticket number so the website doesn’t recognize the other airline code. Why would that be?? How is an airline allowed to print another airline’s ticket code number?? Scam!???? I’ve sent MANY emails to their ONE “customer service” email and get no response. I’m shocked their planes even remain in the air given how extremely incompetent and unprofessional they are. DO NOT GIVE THEM ONE PENNY. THEY ARE ZEROES. THEY NEED TO BE TAKEN OUT OF BUSINESS IMMEDIATELY FOR HOW EGREGIOUS THEY ARE AS A COMPANY. THEY DO NOT CARE ABOUT YOU WHATSOEVER.

Royal Air Maroc lost my checked suitcase on a journey from Málaga to Accra via Casablanca on 23–24 December 2025.

I reported the missing baggage at Accra airport and then spent weeks trying to obtain information and submit a claim. I made repeated telephone calls, sent written notices and attempted to use Royal Air Maroc’s online claims system.

The online system would not allow me to complete the baggage claim. Emails produced repeated automated responses directing me back to the same unusable process, while another customer-relations address rejected my message because the recipient did not exist.

By 14 January 2026—21 days after my arrival—my suitcase had still not been delivered. I submitted formal written notice of my lost-baggage claim and referred to the Montreal Convention. Despite my repeated and documented efforts, I received no substantive response addressing the location of my baggage, my expenses or the merits of my claim.

Royal Air Maroc’s failure to resolve the matter left me with no reasonable alternative but to file a claim through the European Small Claims Procedure.

Losing baggage is bad enough. Making the passenger negotiate a claims process that, in my experience, was circular, obstructive and incapable of producing a meaningful response is unacceptable.

I have now stopped wasting my time pursuing Royal Air Maroc. I will never fly with the airline again, and I strongly advise anyone considering it to take my documented experience into account before booking.

The flight from Sao Paolo to Casablanca was a good experience.

Royal Air Maroc has been the most horrible airplane experiences ever is was simply shocking..... the run down old airplane ✈️ that was up in the air was so bad, there was no screens, a constant noise that was simply there throughout the flight, the food was nasty but has no choice but to eat it, and it was strange because once you eat that food you fall alseep..... also my 3 brand new suitcase got broken from them manhandling the suitcases, while other people bags went missing...... never again...... OR MAYBE ITS BECAUSE IT WAS GOING TO AFRICA because rumour has it that when the plan is going to Africa they don't care about giving top service. i their was a zero star i would click it..... this was last year August 2025..... and ive heard so many horrible things about this flight i got lucky that i had all my suitcase even if it was broken...... i believe they do this on purpose when its people going to Africa.....

My first time flying with air Maroc, I didn't enjoy their service, terrible communication.
Luggage delayed and still not received.

The worse air plane company I have ever seen. The company should be ban from operating. They lies, the customer service is so poor and they are not willing to help at all. One of refuse to their manager. If they have one of course. I was told I can even wait for two days on the phone if I wanted to speak with the manager. No compassion at all. They cancelled my family flight in August and asked me to rebook in September knowing perfectly that school is starting. Given no other options at all. Never go to this company. They should be banned from operating in EU.

HONESTLY speaking,we shouldn't even be given an option to give single star to the airmaroc. Booked a flight with airmaroc through an agency in appril to go to Cameroon July ending. Sunday 26th,I received a notification stating my flight from casablanca to douala has been cancelled. I called and was told vi have got two options(very rudely)ask for a refund from my agency or pick another date with is August 1st.i had no choice, I understood as a human things like this happen. Accepted August 1st,changed all plans pushing it to August 1st.4hours later after flight rebook.i received another notification saying the entire flight has been cancelled. No remorse,no apologies. This is the worst airline on planet earth. No human feelings. How can ypu do this to people. What do u expect me to do at this time.i think a closer look needs to be done and banning considerations put in place. Currently frustrated. Have asked for a refund, my agency is talking 8 to 10weeks.honestly I need that money to book another flight. Worst airline ever in existence

Worst airline on the planet

Absolutely Terrible Experience – Elderly Passenger Left Stranded and Still Waiting for a Resolution

I am extremely disappointed with Royal Air Maroc and the way my elderly mother was treated during her journey from Lagos to London Heathrow via Casablanca.

At Casablanca, she was supposed to board her connecting flight to London. However, the boarding gate was changed without any announcement that she could understand, and there was no staff available to assist her. My mother is elderly and became confused and distressed. She was left crying until another passenger, who had also missed the flight and spoke her language, helped her connect her phone so she could contact me.

As a result, we had to purchase a new ticket for 17th July from Casablanca to London Stansted Airport at our own expense.

When she finally arrived at London Stansted Airport, her luggage was missing. She was given a form to complete, but because she did not understand it, she was unable to fill it out.

I contacted Royal Air Maroc customer service, and we were told to return to the airport. We have now been to the airport three times, only to be sent from one department to another without any meaningful assistance. The customer service staff have been rude, unprofessional, and completely lacking in empathy.

This entire experience has had a serious impact on my mother’s mental well-being. She is an elderly woman and should never have been treated this way.

Her original flight number was AT808.

I also submitted an online complaint and received ticket reference 423856693440, but to this day I have not received any response.

I would appreciate an urgent update regarding my mother’s missing luggage and a proper resolution to this matter.

Well the word morocco and royal doesnt mix. Worse airline and should have known booking it and stuck to european companies. They cancelled the flight and rebooked me 3 days later.. dumb.. and no refund for.last 4 months besides continuous emails..what a waste of space.

They cancelled my flight twice at short notice, on 15th and 25th July, while i had to foot the bill for airport parking for each booking, beside the lady on their customer service line is very unkind not to say rude. This was my first and last attempt at air maroc! What a disappointment!
I am requesting my money back to rebook elsewhere ( though much expensive)!

I will never recommend any to book a flight with this airline, very poor service and communication.
If you are flying from Europe to Africa you arrive before your luggage.
!Never booked flights with this airline!

Extremely Disappointing Experience with Royal Air Maroc

My mother flew with Royal Air Maroc on 7 July, and her checked baggage went missing. Since then, we have been waiting for updates, but there has been no meaningful communication or resolution.

To make matters worse, there was no one available to help us properly at the airport when she arrived. We had to leave the airport and later contact customer service ourselves, only to be met with delays and no clear answers.

It has now been far too long without any progress. Losing a passenger's luggage is bad enough, but failing to provide timely updates or support makes the experience even worse. The lack of communication, customer care, and urgency has been extremely frustrating and stressful.

I expected much better from an international airline. I hope Royal Air Maroc improves the way it handles lost baggage and treats affected passengers. Based on this experience, I cannot recommend this airline.

The worst airline in the past present and future I don’t understand why no one does anything to fix this there are over 5 million Moroccan that live in other countries around the world and would rather support our beloved country’s airline but OMG but they are beyond pathetic and disgusting in all aspects

Worst customer service ever. On 30 May 2026, I requested a no-show letter to submit to my insurance for a flight I couldn’t take due to health reasons. After numerous emails and phone calls, today—12 July 2026—I was told that my request is still being processed. This is completely unacceptable. Ryanair provided me with the document within 3 hours after a simple chat with a bot. You really need to review your internal processes.

One star, only because I can't give you no stars.
I was on a flight from Banjul to Barcelona with stop in Casablanca. In Casablanca I could see my suitcase outside the airplane, completely broken. The ground staff was taking pictures of it, because it was broken. It was an almost new suitcase. When I got it in Barcelona, I reported it broken at the airport. It took a long time to hear from this bad company, but on may 11 I finally got an e-mail telling me, that the would pay me 100 USD for the broken suitcase. Now it has been 2 months since that e-mail, I have sent a lot of e-mails to them, but haven't seen any money. Absolutely no service from this company, who is also now ignoring my mails to them. This is so bad. Don't ever book tickets with this lousy airline. I even had to fill out a corm, where I claimed, I wouldn't ask for more money, I filled it out, and all I want is the 100 USD I was promised for a completely broken suitcase.
Never ever gonna travel with this airline again.

Wish I could give a zero star after the treatment I got with OMAIMA on the phone today.
Asked what happens if my Douala flight is cancelled. Agent’s answer: they’d reroute me to “another country in Africa” — not Douala. When I said I didn’t buy a ticket to another country, she said “we didn’t force you for that.” This isn’t how UK261 rerouting works.
Royal Air Maroc Why do you keep selling tickets for already cancelled routes ?

Very unreliable airline, they cancelled my flight from Africa to the UK and there was no communication whatsoever on their part. Never recommend.