Royal Air Maroc Reviews 

Knowing they do not have flights to Congo since May 23rd 2026, they still taking money from people and giving bogus dates and cancelling flights on the day of the flight. Nothing on the website stating the actual situation going on within the organisation. Scammers. Stay away.

Worst customer service. They canceled my flight and refused to refund me. I had to call my credit card company to initiate the refund. Stay away at all costs.

I have never found a an airline that is as useless and careless as royal air maroc, Luggage's get lost at will without any traces of them worst still is a very rude customer care representative, how this airline is still allowed to operate in a modern day world still baffles me, everything about them belongs to the stone age.
RAM has joined the list of airlines that I will never get on again.

The worst airline I have seen in my life .
I travel with this company only 3 times in my life, I was never happy with them , the first time on March 2015 , they had refused to compensate for a damaged bag, and also refused refund of 24 hr flight delay.
2nd issue was in 2019 when they separated me and my wife with a little 9 months old baby , between row 9 and row 16.
3rd time is just before 3days on 06/12/2026, I have purchased seats A16,B16,C16, and D16. I paid for these seats but I didn’t get A16 . The problem that I didn’t believe is when they assigned my wife and a 7 years old B, C 16 and D for me but my 3years old kid for F39 more than 11 row between us .
They don’t answer the phone at all.

I recently booked a business class ticket with this airline costing ~£2000. A week before the trip the flight was cancelled by the airline (no reason given). OK fair enough these things happen. However what is not acceptable is that almost one month later I have not received the money back. Emails get no response, and when I phone the customer service I get told that they are still processing the request but can't tell me when this might be refunded.

This airline is terrible. Purchased a business class return ticket from USA to Lagos Nigeria. Was downgraded to economy in Casablanca and the return flight rescheduled through Paris and had in transit delay of 72 hours. Terrible airline and extremely poor customer service.

Royal Air maroc issue an itinerary which was given to me to fly from Sharjah international airport to sierra and their airport staff couldn't allowed me fly they said my connection flight time from Cairo to Casablanca was only 1hs 5 min which they deemed too small for transit.As a passenger I rely on the Airline tickets issued and I do not have control of what time they itinerary contains .I have filed a complain to them no one has ever responded and my money hasn't been refunded as I cannot bear the financial loss for a situation that is not under my control.kindly get back to my via email and find a way to refund my money.

Avoid , especially transit in Casablanca so risky
They may leave without you even if they know there are passengers transiting, no effort to give priority or assist during tight schedule
If you entire round trip ticket is RAM, even if you offer to purchase your own ticket and asking them to maintain return, they refuse, and always they need approval or an email from someone, people are there without people training, tools or knowledge
Domestic lobby you ll regret getting in early, no water or vending machine selling water, makes you wonder if it is an airport
Avoid at all costs

Lack of respect of customers, After arriving late and the plane barely cleaned, they are yelling at people to and behaving badly, like they hate their job.

Also very racist crew. I have never experienced such a thing with another airline. The crew was behaving ok from europe to Casablanca, from Casablanca to subsaharan part of Africa the treatment changed completely even though its the most expensive segment they and treating people like beggars.

Worst service experienced at yul boarding the ticketing old lady told to take return ticket otherwise they won't give boarding pass and forced me to do then she consulted with others and told no need I don't know why you appoint untrained staffs like this and also wated 1 HR for boarding because of this

I had a very disappointing experience with Royal Air Maroc on my recent trip from Canada to Casablanca.

The first issue occurred at the gate, where I was told that my personal item was not allowed. The item in question was a standard travel backpack that I frequently use on other airlines without any problems.

The second issue was the level of service onboard. The flight attendants appeared overwhelmed and seemed uninterested in assisting passengers, which made the overall experience even more frustrating.

The biggest problem was that my luggage was lost upon arrival. I had to return several days later to retrieve it, which completely disrupted my travel plans and caused significant inconvenience.

Overall, this was a very poor travel experience. Between the inconsistent baggage policy, lack of customer service, and mishandling of my luggage, I cannot recommend Royal Air Maroc and will think twice before flying with them again.

Worst airline ever. Super scammy! Intentionally puts 2 people travelling on 2 middle seats away from each other so you have to pay an extortionate amount for an upgrade, even though the whole plane still has available seats next to each other. This is a new low. Really reflects poorly on the country too that this is it’s national airline. Have some pride and decency Morocco!

Don’t use this Airlines if you can avoid it!Went to Morocco with my son a couple of years ago. We all boarded the plane on Royal Air Moroc and sat there for over three hours in disgustingly high humidity and heat with no water being served or announcements overhead as to why we had not departed finally after three hours they told us all to disembark and that we would have to collect our luggage and that the flight was not taking off that evening. They told us we would receive further information when we collected our luggage. After collecting our luggage we were told to proceed to one of two hotels that would put us up for the night, however we were not given vouchers. We were just told to go there and they would put us up. We took an Uber to one of the hotels that was 30 minutes away and upon arriving the hotel said that we would have to pay for the hotel ourselves because the airline was not going to cover it! When this was brought to the attention of the airline the next day, we were only told that we could put in a complaint and request through customer service. What a joke nobody ever did anything and we had to pay for the hotel ourselves, even though it was the Airlines problem! If you can avoid this airline do so it all cost. 

Worst airline ever. we literally watched them take our luggage and separated along with another couple. They also lost their luggage when we got to Morocco now they’re saying we will not receive our luggage until Wednesday five days later. They have the worst customer service. this is the worst airline one could ever recommend it is a Third World airline.

My recent experiences with Royal Air Maroc have been disappointing across several aspects of the service.
While I understand that operational challenges can occur in the airline industry, I have encountered repeated issues related to baggage handling, onboard service, in-flight entertainment, customer service, and the organization of boarding and queues. In addition, the website and call center experience often feel inefficient and difficult to navigate.
I also faced an unexpected additional cost of more than 10,200 MAD when attempting to redeem my loyalty points for a Business Class ticket, which was not clearly anticipated.
When contacting the call center, I did not feel that my concerns were fully heard or addressed. On several occasions, I was informed that escalation to a manager was not possible, and my formal complaints have not received responses so far.
As a result, I have decided to travel with another airline and open a loyalty account elsewhere, which is unfortunate for me as I have a strong attachment to my country and would prefer to support the national carrier.
I hope this feedback is taken constructively, as I believe there is significant room for improvement in customer service consistency, communication, and responsiveness to passenger concerns.

Booked and paid about $200 extra each for my husband and me to be on economy flex flight from Casablanca to DC on May 3. Were suppose to have 2 oversized seats in row 6, only to find at check in counter plane type was switched and row 6 did not exist. Assigned row 28, one aisle next to bathroom and one middle seat. Women at counter and and gate were not understanding or helpful. Suffered thru 8 hour trip. Completed on line complaint form, no answer. Asked for refund of upgraded category, never heard back.

On the 1st of May 2026 I boarded RAM with flight no: AT554 from Lagos to frankfurt which we depart at 7:05 and landed in Casablanca Muhammad v International Airport at 11:33 and on my way to my connection flight AT810 been that the landed on a late hour so there was stress of not missing my connection flight so getting to the security check-in at Terminal 1 , Gate F5 so i tender all my belonging for security clearance in between the check-in I forgot to take my gadgets which are my Samsung galaxy s20 fe and my Samsung galaxy Tab s8 5G Both where forgotten under the security check-in watch so getting to the plane I check my fitting bag my gadgets was not inside my bag i tried to go back I was stop by the airline staff I told them my problem and they called the supervisor and immediately that the supervisor came he made a call to the security and it was confirmed that the forgotten gadgets was in their possession but they said I can not go for pick up because of the airline rules the supervisor made photos of my airline ticket and my passport and instructed me to lay a complaint on their website that in less than a week my gadgets would be sent to me to my greatest surprise I have done everything they said making every day calls all they are saying my claim is in process what I suspect is they don't want me to have my gadgets back and I would place evidence of my airline ticket no: and my claim number on their website
Airline ticket no: 1476056691205
Claim no: 416535602413

Appalling service the worst airline to join one world the customer service team are sarcastic you can have a frequent flyer status and be treated with no respect I never use this company and will try my best not to use them in the near future.

RAM lost my suitcase which was found and returned 4 weeks later. I had some fresh vegetables in there which had rotted and soiled the suitcase and some of the items inside. The suitcase has been opened without my consent, and the vegetables have been removed but some other items are missing, the suitcase is ruined. I have sent an email to RAM but have not had any response.

Very unfortunate experience with Royal Air Maroc. As Moroccans returning to our homeland, it is disappointing that the first negative experience is often at the airport with Royal Air Maroc staff.

During check in at CMN Airport, an agent misplaced my green card inside another passenger’s passport, causing me to be denied boarding with my three children. I spent more than 8 hours at the airport begging for assistance while staff and supervisors treated me with little empathy, professionalism, or respect. My green card was later found in JFK by another passenger, proving the mistake came from the check in process.

What hurt the most was the way I was spoken to and treated during such a stressful situation. We paid for our tickets and deserve basic courtesy, kindness, and respect. Sadly, even growing up traveling with Royal Air Maroc, I remember many employees speaking to customers as if they are beneath them.

Morocco is known around the world for its hospitality, warmth, and kindness. Unfortunately, the attitude and treatment from many Royal Air Maroc employees do not reflect that legacy at all. It is truly sad that thousands of customers over the years have shared similar negative experiences.

Morocco has made incredible improvements over the years, and I sincerely hope Royal Air Maroc management urgently improves customer service, staff training, professionalism, and empathy toward passengers, especially with the World Cup approaching. Morocco deserves much better representation from its national airline.