Greta made my experience great. Very pleasant to talk to, clear speaking voice. Options/information laid out comprehensively. Quick thinking and adjusted to my circumstances. Took on the work to help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was in the dark about my pension and need advice. I was very lucky to connect to adviser called Mike who was both caring and professional. Mike connected me to the right department and I struck luck... See more
Company replied
Jamie was friendly, helpful and most professional. He explained the process simply yet effectively, and at all times made me feel in control and gave me a number of options to consider, with no pres... See more
Company replied
Magdalena was extremely helpful and patient. I uploaded a bank statement a few days ago but it was a screenshot that apparently you can’t accept. Magdalena guided me through how to get a pdf and uploa... See more
Company replied
Company details
Written by the company
Royal London is the UK’s largest customer owned life, pensions, and investment company. With over 160 years of heritage and no external shareholders, we’re able to take a long term view, focusing on supporting better outcomes for our customers. Royal London works for you.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- royallondon.com
4.6
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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My call was handled very professionally…
My call was handled very professionally and answered
all my questions and put my mind at rest
her name was Gayle.
Thank you for all your help.
14 August 2026
Unprompted review
Jane Webb explained my pension options…
Jane Webb explained my pension options clearly and was happy to repeat information for my understanding. Throughout the call Jane was professional, courteous and I did not feel pressurised to decide my next step. Thank you for your professionalism
14 August 2026
Unprompted review
Information explained and walk me…
Information explained and walk me through where I had gone wrong on initial email
14 August 2026
Unprompted review
Rhonda was very helpful
Rhonda was very helpful, she explained clearly each part of the process I was involved in. She kept the tone upbeat and professional.
Thank you Rhonda!
14 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Jamie Donald was extremely helpful and…
Jamie Donald was extremely helpful and friendly.
14 August 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was extremely helpful and friendly. Thank you for your positive feedback!
Helpful and Simply Explained
Took a wee while to get through but worth the wait as once through adviser (Ian Bather ) was very helpful and explained everything in easy to understand terms .
14 August 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that our team member was very helpful and explained everything clearly. We appreciate your patience and kind words!
Emily Gee is AWESOME
I wanted to arrange my pension and had some questions that I needed answering first. Emily knew all the answers straight away and was exceedingly helpful in guiding me through the process.
14 August 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that our team member was able to answer all your questions and guide you through the process of arranging your pension. Thank you for your positive feedback!
My pension options were clearly explained
My pension options were clearly explained, with patience by Georgia.
14 August 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear our team clearly explained your pension options with patience. We appreciate your feedback!
Very helpful and great service
DANIEL NWACHUKWU was extremely helpful when setting up my income release and explained all the steps thoroughly. Daniel made the experience seamless and was very polite and understanding.
14 August 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that setting up your income release was a seamless experience. We appreciate you sharing that our team member was polite and understanding, and explained all the steps thoroughly.
Royal London a great company
Extremely easy and quick to get through to an advisor. Iain was fantastically helpful. The process I had to go through for my drawdown request was very easy. I recommend this company.
14 August 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that our team member was fantastically helpful and made your drawdown request process very easy.
Very easy and pleasant transaction.
Very easy and pleasant transaction.
13 August 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so pleased to hear that your transaction was both easy and pleasant. Thank you for sharing your positive experience with us!
DISGUSTING SERVICE
A few weeks ago I requested a lump sum of £1500.
2 Days later I received £15000!!!! It took over a week for this 'error' to be resolved and I constantly had to chase for updates.
As I am trying to set up a business, a few weeks ago I requested £10000. Over a period of 1 week, the lump sum was paid in part and still hasn't been paid in full. I had budgeted to be able to use some for my business and some for living expenses. I made a complaint regarding this.
I have now had to request another lump sum due to mounting up bills and this has been referred to a 'relevant department' to be authorised. This was a week ago and for the last 5 days I have had only £3 to live on!!!
I have chased this only to be told there is no update, it would be looked into and I would receive an email with an explanation/ update by close of business that day. I AM STILL WAITING FOR THE EMAIL!!!
I also requested my complaint to be looked into as I STILL haven't heard from the 'Customer Service' team who are dealing with this.
To say Royal London is 'owned' by their customers is an absolute joke. They absolutely couldn't care less!!!! DISGUSTING 'SERVICE'!!!!!!
13 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised in relation to your policy. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Angela.
I am very Happy with the service
13 August 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so happy to hear that you are pleased with our service. Thank you for sharing your positive experience!
Reply from Royal London Mutual Insurance Society Limited
We appreciate your feedback! We're so glad you found our service to be quick, easy, friendly, and professional.
Reply from Royal London Mutual Insurance Society Limited
Thank you for taking the time to leave feedback. We are glad to hear you had a positive experience with us.
All questions answered
All questions answered, and mail sent to confirm my queries.
Friendly and pleasant experience.
13 August 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so pleased to hear that all your questions were answered and that you had a friendly and pleasant experience with us!
Great Guidance on Pension Options
The advisor, Jamie Donald was incredibly helpful and knowledgeable, breaking down my private pension options clearly and guiding me step-by-step through the entire process with absolute confidence.
13 August 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that our team member was incredibly helpful and knowledgeable, clearly explaining your pension options. It's wonderful to know you felt guided through the process with confidence.
Dont care about the elderly! Several months after cancelling our Policy, we are still being harassed!!!
Several months after cancelling our policy and the claim being settled, we are still receiving letters through the post, informing us they can't collect their payments!!!
I'm glad I canceled the direct debit as you are a shambolic company!!!
I want this rectified ASAP and a goodwill gesture offered, do NOT pass me over to Angela, Lucy or anyone else who has no empathy, otherwise I shall be following up my complaint with the CE0 and the Ombudsman!!!!!
22 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised in relation to your policy. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Sarah
Discriminative Company
AVOID. Royal London are supposed to be one of the best providers around for those of us with Type 1 diabetes. Mine is incredibly well managed yet you refuse cover simply because of a single kidney stone that required no intervention? You are scum and you’re no better than any other one of the money-scrounging, discriminating insurance companies out there. You do NOT care for people, you care about lining your pockets. Disgusting and discriminative company that I advise anyone to avoid AT ALL COSTS.
11 August 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised in relation to your policy. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Angela.
Alison was very attentive and patient…
Alison was very attentive and patient with us.
12 August 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so pleased to hear that our team member was very attentive and patient with you. Thank you for your positive feedback!
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