Royal Mile Whiskies Reviews 

498
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of rare whiskies and appreciate the helpful guidance provided by knowledgeable staff members. Shoppers consistently mention the competitive prices, smooth ordering process, and secure packaging that keeps items safe during transit. Buyers also note the exceptional delivery service, mentioning that parcels arrive very quickly both locally and overseas. Some reviewers were not happy with delivery delays, noting that couriers took multiple attempts or tracking links failed to work properly. A few individuals additionally experienced frustration when shipments failed to arrive promptly or tracking updates were missing.

What people talk about most

Delivery service

Customers report widespread satisfaction with the delivery service, frequently highlighting the swift... See more

Product

Reviewers highlight positive aspects of product, noting a fantastic and comprehensive range of hard-to-find... See more

Service

Consumers find service to be exceptionally positive, consistently highlighting speedy delivery and impeccable... See more

Order

Customers consistently note positive experiences with order, highlighting smooth and fast purchasing... See more

Price

Clients share positive opinions on price, highlighting reasonable costs and competitive pricing on a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more

Rated 5 out of 5 stars

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more

Rated 5 out of 5 stars

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more

Rated 5 out of 5 stars

The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but... See more


Company details

  1. #15 of 39 best companies in Off Licence
  2. #19 of 81 best companies in Alcohol Store

Written by the company

Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(498)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was visiting Edinburgh and my tour…

I was visiting Edinburgh and my tour guide Alec advised that your company was the best for liquors in Scotland. I purchased six bottles of several gins and had them shipped to my home in the USA 🇺🇸. They arrived this week and I'm enjoying one today. I wish I could visit more often!

27 April 2026
Rated 5 out of 5 stars

We had an amazing experience with Royal…

We had an amazing experience with Royal Mile Whiskies. In the shop, the team was very helpful and really took their time to help us find just the right scotch whisky for my dad. The shipping process was perfect, and the bottle arrived on time. AND, the whisky is phenomenal! We will definitely be back. Thank you!

25 March 2026
Rated 2 out of 5 stars

Broken Tracking Link

The selection of whiskies is pretty good, but the tracking link in the confirmation email didn’t work. 12 days later and I have no idea if my order is even on its way to me.

27 April 2026
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Hi there! Can you email us at contact@royalmilewhiskies.com? We can then check on your order.

Elena RMW

Rated 5 out of 5 stars

Royal Mile - Royal Service!

Staff at Royal Mile were patient and very helpful. What a pleasure it is to shop there!

Our parcel arrived in the US pretty much when they said it would - all bottles intact. Love their packaging.

25 March 2026
Rated 5 out of 5 stars

Thank you RMW team

Thank you RMW team. Ordered a very special Ardnamurchan bottling through you, and was very happy with the whole experience. Packaging and shipping to AUS was very fast and efficient! Did I mention the dram? That’s for another review! Cheers and thanks again.

23 February 2026
Rated 5 out of 5 stars

Excellent selection

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the USA from them vs paying rip off prices. Willing to pay the shipping for fair treatment and excellent selection.

26 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look