They don't care about animals. Reported a wild deer that's had a carrier bag stuck over is face for 17 days so far. Multiple reports that it's been in the same place since then on the local Facebook g... See more
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Reviews shaping this summary
Crap charity. DO NOT DONATE TO THEM! I've tried for 4 weeks to get an answer from their online chat reporting service to always be met with being informed of no advisors being available. When I did ge... See more
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Unfortunately my review echoes most of these already here. My grandson was fishing and spotted a swan with fishing hook and line wrapped around its neck and beak. He telephoned the RSPCA who asked a w... See more
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Wouldn’t even give one star. Completely pointless reporting any concerns to this charity I phoned up to report dogs being kept outside in dark dirty pens with no bedding, the dogs spend their time how... See more
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Company details
Written by the company
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
Contact info
United Kingdom
- www.rspca.org.uk
2.0
Poor
2k reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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Congratulations
At this point just shut your organisation down. You are no longer qualified to call yourself ‘a charity for protecting and caring animals’, doesn’t even deserved to have ‘Royal’ in your name’. Phoned the hotline wanting support regarding a sick stray and not only got bombarded by donation messages, which is the only thing spca cared about, but received the response of the year from the phone operator as quoted ‘you only called because you don’t want to pay vet money to heal the cat’. without even understanding the full story. What an answer that was, doesn’t even have the basic human decency. This organisation is a national disgrace. Branding spca a clown show would make much reasonable sense than ‘charity’.
4 April 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi David,
Thank you for getting in touch about the sick stray cat you are concerned for. We really appreciate the compassion you have shown.
We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. Thank you for taking the time to share this
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how your call was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for your valuable feedback.
Best wishes,
Emma
What a disgusting CHARITY !
What a disgusting CHARITY !!
Claiming to put animal welfare first !!
They have never ever helped me or animals I have seen neglected !!
They operate solely as a money making machine !!! Utterly disgusting ..,, the ROYAL name says it all another corrupt organisation.. no compassion or genuine care for animals just grasping money making crooks
4 April 2026
Unprompted review
Reply from RSPCA (England and Wales)
Thank you for taking the time to share your concerns, and I’m truly sorry to hear that you feel let down. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
Great job they do, great cause.
Outside Morrisons at Sittingbourne 19th March I stopped to talk to Matt and Jim (1026 and 1027), they’d been there all day on their feet fund raising for the RSPCA, no pressure just friendly conversation, I signed up for a small monthly amount, a drop in the ocean but hope there were many others that day and other days. Great job they do for a great cause!
19 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Jon,
Thank you so much for taking the time to share your experience with us. We really appreciate you stopping to talk to Matt and Jim about the RSPCA.
Every single generous donation makes a difference in helping animals in need and we are incredibly grateful for your support which helps us to continue this vital work.
Best wishes
Emma
If I could give minus stars I would
If I could give minus stars I would.
Shocking shocking organisation that truly do not care about animals. It’s all about MONEY.
A poor dog has been left in an abandoned crack house that the police raided and boarded up, for 6 DAYS so far with no food or water. 6 DAYS!! And counting.
The RSPCA and police were called numerous times since the day after the raid when neighbours realised the dog was left in there. They did NOTHING. Finally after 3 days the RSPCA came and put a tape over the door to “ see if anyone’s attending to the dog”. That was 3 days ago and the seal has not been broken ( the tenant is not coming back) and STILL today they won’t rescue the dog. When asked when they are going to get the dog out they said another 48 hours, The RSPCA lady actually scoffed and said “ it might even be longer! The dogs barking so it’s still alive “.
She was aggressive, rude, confrontational, defensive and told me to “ go away “.
Today the police contacted the RSPCA and asked them to meet them at the house with a view to doing something. The RSPCAs reply? “ we are too busy, and under staffed “. So too bad poor little Frenchie , you’ll be left to starve to death in a crack den all alone.
You could have saved this sweet little dog. But you refused. Shane on you. I will tell everyone and anyone just how vile you are. Animal welfare?? My ass!! It takes a special kind of cruel to treat an animal this way, and there is non crueler than a group of narcissistic people
The dog will probably be dead soon, it’s already thin and abused, and they are prepared to leave it suffering for at least another 48 hours!?
I thought that was illegal?! It’ll be over a week by then and they could not care less.
29 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Thank you for leaving your review and sharing your concerns for the dog. I’m truly sorry to hear that you feel let down. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you reported this to us and would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this dog.
Best wishes
Emma
DONT use or fund the RSPCA.
First of all if you’re concerned about an animal then don’t contact these scammers. They are not interested helping any animals as all they want to do is fine people first. All they are here for is collecting donations and taking people to court. I phoned them out to rescue a dog as it was just dumped on a council estate. It has been there for days. I was working on that estate and noticed the dog. It was thin dirty and had no energy. Me and a few boys went to the shop and looked after it for a few days while waiting for the rspca to come out . They did come out and said as there is no owner for the dog there is nothing they can do. So I said the dog need professional care and need warmth and looking after and he said sorry there is nothing they can do without an owner coming forward. I said the dog has been abandoned. They said they can’t do anything. So I said best you go back in your little van and pissoff before I get a hammer and turn your van into box. So went faster then I could get my hammer out of my van. So a few of us put it on social media for someone to help the dog. A dog charity came out and rescued the dog. I have donated them for years . I can’t put names on here but the charity colour if yellow. So if you want to help an animal DONT contact them scammers RSPCA. Don’t waste your call. Rant over.
28 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Thank you for taking the time to share your concerns and we appreciate your dedication to finding help for the dog.
As a charity, we operate with limited resources and must focus our efforts on the most serious cases of cruelty and neglect but we would like to assure you that our compassionate and highly trained officers work tirelessly on the frontline, enforcing the law and being a voice for animals who cannot speak for themselves.
We always look to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this dog. I am very pleased to hear that you were able to find assistance.
Best wishes
Sarah
I’ve adopted two dogs from block fen
I’ve adopted two dogs from block fen, over the years. The staff are so caring and helpful, really making sure the process is as smooth as possible and are always happy to give advice to help with settling in problems.
Highly recommend x
9 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Mel,
Thank you for your lovely feedback after adopting two dogs from Block Fen Animal Centre. We are delighted to hear how positive your experience was and that our staff were able to assist with any advice you needed throughout the rehoming process. We hope that your adopted dogs have now settled in.
We are very grateful that you contacted the RSPCA when seeking to rehome a dog. Your support is invaluable and allows us to continue our work rescuing and rehabilitating animals in need.
Best wishes
Sarah
I have adopted a two dogs and had the…
I have adopted a two dogs and had the amazing offer to foster over the years with the RSPCA. I have never had a bad experience with the staff there.
You can tell the staff all have a great passion for their job role and keep the individual animals staying in their care the TLC they all deserve.
Keep it up RSPCA Block Fen Animal Centre!
24 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello
Thank you so much for your kind words about your experiences with the RSPCA
We are so pleased to hear that you have always had such a positive experience working with our teams who are dedicated to providing the best care that they can to all of the animals.
Your support, both in giving two dogs a loving home and in fostering, is invaluable to us and ensures that we can continue our vital work.
Best wishes,
Emma
Thank you Block Fen Animal Centre
I’m incredibly grateful to the team at RSPCA Block Fen Animal Centre for the care and dedication they show every single day. The inspectors who rescued my dogs, both past and present, from their previous terrible situations, have made such a difference. I can’t thank them enough.
Block Fen Animal Centre has done an amazing job rehabilitating the dogs before rehoming them. The staff go above and beyond to ensure each dog is healthy, happy and ready for their new home.
Thanks to Block Fen, my dogs have been given a second chance at life and I will always be deeply appreciative. I would absolutely recommend RSPCA Block Fen Animal Centre to anyone looking to adopt or support a truly caring and committed team.
24 March 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Tiffany,
Thank you so much for your kind words and taking the time to share your positive experience adopting a dog from Block Fen Animal Centre.
Our teams work incredibly hard to give all the animals in our care the love and attention they need and we are so grateful that you contacted us to provide such a loving home for your new dog. Your support is invaluable and enables us to continue this vital work for animal welfare.
Best wishes
Sarah
Big thank you to Block Fen
We have had 3 dogs from Block Fen over the years, and have always found the center caring, compassionate and incredibly helpful. Not only do they put so much effort into rehabilitating animals so that they are ready for rehoming, they are always available for ongoing friendly help, advice and support. We support them 100% and are forever grateful for all they do. Thank you Block Fen x
24 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Helen,
Thank you so much for your kind words and for sharing your positive experience adopting from Block Fen Animal Centre. We are delighted to hear that you've given three dogs a loving home and that you've always found our team to be compassionate, and helpful.
Our teams work incredibly hard and we are very grateful for your continued support which helps us to continue our vital work.
Best wishes
Emma
Dotty (fern) We adopted our little Dotty (fern) the…
We adopted our little Dotty (fern) the bunny from fen block, the team were wonderful helped with every stage and so knowledgable, Dotty is the most amazing little bunny who the rspca rescued from appalling conditions, she’s now living her best life and we love her to bits, can’t thank the staff at fen block enough for helping us adopt our beautiful bunny.
9 August 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Claire,
Thank you so much for your kind words - our team will really appreciate this. We are very grateful that you could offer Dotty such a loving home and we are pleased to hear that she has settled in so well with you.
Best wishes
Emma
Amazing!!
Over the years we have adopted dogs and cats from Block Fen. The staff are amazing and always careful to place a small with the right owners
24 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Mrs Embling,
Thank you for your kind words and positive feedback about your experiences adopting from Block Fen Animal Centre.
We are so glad that the team was able to help you find the perfect match to join your family over the years.
Best wishes
Sarah
We adopted our beautiful boy Dray 💙…
We adopted our beautiful boy Dray 💙 from the RSPCA Block Fen. From the very first phone call with Tiff right up to our Gotcha day & beyond they have supported us, offered advice & enjoyed sharing the regular photos we send them. Our first ever rescue was such a lovely experience I would always look to rescue again! Dray is a large Cane Corso breed & was in the shelter for a long time before we found him. You could clearly see that during that time he had been loved by the team.
6 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello John,
Thank you so much for taking the time to share your wonderful adoption story about Dray. I am so pleased to hear that he has found such a loving forever home with you.
We are delighted that your first rescue experience was such a positive one, and we really appreciate your kind words about the support you received from Tiff and the rest of the staff.
Best wishes,
Sarah
I've adopted 2 dogs from RSPCA Block…
I've adopted 2 dogs from RSPCA Block Fen Animal Centre. Each time the team made sure we were a good match and explained what to expect. My dogs had both been in foster homes and came with great information about their characters and requirements.
I have since become a fosterer for the RSPCA, fostering dogs and ponies, both really rewarding experiences and it's great to feel like a very small part of the work the RSPCA does.
We love attending the fundraising events at Block Fen and returning with our dogs to visit the team (and Santa Paws obviously!)
The RSPCA seems quite misunderstood, I am glad they are there for animals in need, to clear up after the dreadful people who neglect and mistreat animals and I wish people could understand and see the damage they cause by leaving negative reviews.
24 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Sally,
Thank you so much for your incredibly kind and positive words! We are delighted to hear about your positive experiences adopting dogs from RSPCA Block Fen Animal Centre and becoming a valued fosterer for dogs and ponies. It means a lot to know that our team helped you find the right match.
We appreciate you sharing your perspective on the challenges the RSPCA faces and for your understanding of the work we do to help animals who have suffered from cruelty and neglect.
Your support, both as an adopter and a fosterer, is truly invaluable and helps us to continue this vital work.
Best wishes
Emma
Adoption
Tha staff at the centre have always made us feel welcome when we have been to adopt an animal.They are very knowledgeable about the animals in their care and offer great advice when adopting and their after care checking up how the animal is getting on in the home is very good too. Would definitely recommend
24 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Thank you so much for your kind words. We're delighted to hear about your positive experiences when adopting an animal from our centre.
I’m so pleased to hear the team was able to make you feel welcome and answer any questions you had during the adoption process. Thank you for offering your new pet a lovely home and we appreciate you recommending us.
Best wishes
Sarah
Absolutely ridiculous our netherland…
Absolutely ridiculous our netherland dwarf buck died and doe has been pining trying spent 3 weeks trying get to adopt one even by a new cage to join to other 1 to keep being told not big enough so after #spending over 200 to improve they still claim not the interested in welfare of animals well my doe isn't on there list even vets been to have said cages are good enough for 2 netherland dwarfs
22 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Kevin,
Thank you for taking the time to share this — it sounds like a really frustrating experience, especially when you were trying to offer the rabbits a loving home.
It’s most likely that you applied to adopt the rabbits from an RSPCA branch. Because RSPCA branches are independent charities, we’re not able to look into their enquiries or complaints from the national office. Each branch manages its own rehoming applications and communications, so the best way forward is to contact the branch directly.
You can find their contact details here: https://www.rspca.org.uk/whatwedo/yourlocal
If you choose to email, adding “For the attention of the Branch Trustees” in the subject line can help your message reach the right people.
If you think it was a national animal centre you applied to, or are unsure, please get in touch with us by filling in our complaints form here and we’ll be able to advise you:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for caring about adopting — we know how much it means to the animals waiting for a home.
With best wishes
Emma
I contacted the RSPCA for advice about…importing a docked Doberman pup into the UK
I contacted the RSPCA for advice about importing a docked Doberman pup from France into the UK as i do not want to break the law.
The RSPCA were very helpful and gave me the advice that i requested, they responded promptly and the service provided was excellent, i can now look forward to my new puppy arriving in July
19 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Thank you Bal for taking the time to share your positive feedback. I'm glad the Advice Team was able to help you.
Best wishes
Sarah
A disgraceful ‘charity’ (business) who…
A disgraceful ‘charity’ (business) who don’t care about owners churning out litters of kittens on to the street (or worse, being disposed of) by irresponsible owners. They don’t care one bit about any other aspects of neglect except whether the cats have some food thrown their way and aren’t underweight. Wouldn’t even escalate my report to an inspector even though there was serious neglect and multiple complainants in my area. Donate to local charities instead so you can see where the money goes.
23 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Thank you for leaving your review and sharing your concerns regarding the kittens you reported.
I’m truly sorry to hear that you feel let down. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
If you'd like to see exactly how donations are used, our annual report is available here: https://www.rspca.org.uk/whatwedo/latest/publications/reports
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
Best wishes
Emma
Huge thanks Gemma and Rachel from Felledge
We adopted a yearling horse from RSPCA Felledge. The process to bring him home from start to finish was amazing we booked a day to go view him the day we went to see him his handler and yard manager were so nice welcoming and put us at ease. We decided that we would give him a new home and it was sorted really quickly. A massive shout out to Rachel Duffy and Gemma Curr. They said even though we are taking him if I need anything or advice to to ring or message straight away. We have had him two year in the summer and they still keep in touch even though he was ours not because it’s there job but because they gently cared for him. The yard was immaculate. If I ever get another horse I’ll be back. The process was straight forward. If I could add pictures I would! 5⭐️
22 July 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Alexander,
Thank you for your lovely feedback after adopting a horse from RSPCA Felledge Equine Centre.
We're delighted to hear that you are so happy with your adopted horse and that he has found such a loving home. Our staff are dedicated to giving all the animals in our care the love and attention they need and I am pleased to hear they have been able to fully support you during the adoption process and in the years following.
We are very grateful to hear that you would support the RSPCA again in the future if you decide to rehome another horse. Your continued support enables us to continue our vital work for animal welfare.
Best wishes
Emma
Shame on you rspca
They've known about a dog been stuck in a house on its own for 6 days and done nothing!
SHAME ON YOU RSPCA!!!!
@rspca #rspca
21 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Sophie,
Thank you for taking the time to share your concerns, and I’m truly sorry to hear that you feel let down. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
If you have reported the situation to us and would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this dog.
Best wishes
Emma
This organisation is not fit for…
This organisation is not fit for purpose and seem to be working against animal welfare,rather than supporting them. I had a fox in my garden, completely bald due to mange and also limping. When I finally got through to actually speak to someone, I was told to leave my gate open and it would go back to where it came from. I was appalled.
L
20 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Suki
Thank you for leaving your review and sharing your concerns regarding the fox you reported. We truly appreciate you looking out for the fox you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected.
Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to share this — it helps us improve.
Best wishes
Emma
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