I just want to thank the customer service and team at RSPCA pet insurance, they was so understanding and compassionate… going above and beyond to, make sure my dog could get the treatment she neede... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more
Company replied
Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more
Company replied
Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more
Company details
Written by the company
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Contact info
Parkside, Chart Way, RH12 1GY, Horsham, United Kingdom
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
Get peace of mind
4.5
Excellent
288 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 1 week
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Really easy to do
Really easy to do, plans are at a reasonable price. Only thing I would say is if you want your policy papers to be sent to you look out for that box to tick because missed it and now can’t seem to be able to get a reply because I explain that to them that I missed the box to ask for my policy to be sent to me 😢other than that everything was excellent.
26 October 2026
Quick and easy to do no fuss sorted in…
Quick and easy to do no fuss sorted in no time good price for what is offered.
24 October 2026
Easy to use and quick
Easy to use and quick. Just what I needed for my new rescue dog, now I have price of mind for my pet.
27 October 2026
Nala
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My first year with you every thing was straight forward so far and hope my dog stays well i
9 October 2026
Really impressed with the service I…
Really impressed with the service I received. Kept me informed throughout the claim and paid promptly.
20 July 2026
Outstanding
Outstanding, really impressed with the service. all done and paid in 2 weeks
19 January 2026
Its was very easy to do
17 October 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Brilliant staff on the phone…
Brilliant staff on the phone professional understanding and only to happy to help solve any issue's you may have...
24 August 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Very straightforward to setup
Very straightforward to setup, competitive price and a very helpful Customer Service for Amy queries
10 October 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
The claim was quickly responded to…
The claim was quickly responded to without any problems.
6 June 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Switched from Marks and Spencer pet…
Switched from Marks and Spencer pet insurance and received excellent service and a competitive price for the new yearly insurance. So far would recommend
21 September 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Slow follow up and need to go to my…
Slow follow up and need to go to my account to see messages when they can just be sent by email
28 September 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
such a good price…
The level of cover provided was such a good price! It was very simple to navigate the website and easy to understand the documentation provided. I'm very happy to have chosen the RSPCA as my pet insurance provider as it's such a trusted organisation.
26 September 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Rosie’s insurance was easy to set up.
Rosie’s insurance was easy to set up.
The content of her policy was by far the best seen.
8 October 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
This one was for me the winner
The price and the value matched my needs for my doggie 🐶.
5 October 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Claim
My Vets submitted a claim for over £1900 and I was awarded just over £200. I will not be continuing with this Insurance when it runs out!
22 April 2026
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