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RSPCA Pet Insurance (UK) Reviews 

190
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, noting that claims are handled promptly and easily, often directly with their vets, which simplifies the process during stressful times. People also appreciate the user-friendly website and straightforward online setup, making the overall experience smooth and hassle-free. However, some customers also noted concerns regarding pricing, with several experiencing significant premium increases upon renewal without clear reasons. Additionally, a few people mentioned difficulties with the claims process, including rejections, delays in payment, and unresponsive customer service when trying to resolve issues or get information.

What people talk about most

Price

Consumers find price to be ambiguous, with many reviewers reporting competitive and reasonable prices, often... See more

Claim

Customers had ambiguous experiences with claim, with some reporting quick and straightforward processing,... See more

Service

Customers consistently note positive experiences with service, highlighting the ease of arranging cover... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and clarity of... See more

Website

Clients share positive opinions on the website, finding it very easy to use and navigate. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more

Company replied

Rated 5 out of 5 stars

Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more

Company replied

Rated 5 out of 5 stars

My wee kitten broke her leg at just 8 months old, requiring a surgery, pins, the works. It was a scary situation with very expensive bills - but it could not have been easier working with RSPCA Pet In... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with RSPCA Pet Insurance! The online form was super easy to complete, and the whole process was quick and stress-free. They liaised directly with my vet, which made everything so... See more

Company replied


Company details

  1. #22 of 32 best companies in Pet Insurance Company

Written by the company

With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.


Contact info

Get peace of mind

with our 5* Defaqto rated cover

4.4

Excellent

TrustScore 4.5 out of 5

190 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(190)

142 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't recommend RSPCA pet insurance

Had taken out £7000 lifetime pet insurance which apparently covered dental illness my dog has never had the best teeth but after we rescued her she always went for 6 monthly check ups at vets she went in for routine dental work where they found she had dental illness put in a claim and was rejected so wouldn't recommend RSPCA pet insurance

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good value insurance

Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted to insure my 12 year old dog without pricing him out of being insured .
Not like my previous insurer who hiked the premium so much after being with them for 5 years they basically said we're not interested any longer because we know we'll have to pay out which they didn't for 5 years prior.
Not impressed and I'll name them Waggle.
I'm really happy I found RSPCA pet insurance .

29 June 2026
Rated 1 out of 5 stars

My policy is up for renewal

My policy is up for renewal with the rspca I might add on the 18th, after hanging on the phone for one hour 32 minutes I gave up, the call centre is a disaster area continually transferring you to different people, and then the long wait starts again, they can't even get the contact number right on their invite to renew email, it's an unobtainable number! Save to say I gave up, horrendous customer service

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and reassuring pet insurance

This is a great package and a great price very easy to apply on line straight forward one of the best would recommend havent had to use the service yet but gives me peace of mind knowing that I have cover from a reliable reassuring .organisation should I need it

5 July 2026
Rated 5 out of 5 stars

We have RSPCA insurance for our two…

We have RSPCA insurance for our two older moggies, and its a no brainer to stay with them for our new addition to the family - Alfie! Price wise its very competitive against other insurance companies.

3 July 2026
Rated 5 out of 5 stars

Easy to understand, competitive price

Easy to understand and an excellent price.

8 June 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Hi Anna, Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

I decided that in order to help support…

I decided that in order to help support RSPCA in helping animals in need more than just by a small monthly donation, I eould change my pet insurance over to them also which will hopefully help more.

12 June 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Dear Ms Swift, Thank you so much for your kind words and for leaving a review! We can only care for animals because of people like you supporting and donating to us. So massive thanks.
Andy from the RSPCA Pet Insurance Team

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