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RSPCA Pet Insurance (UK) Reviews 

191
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and smooth user experience, often highlighting how easy it is to manage their policies online. Many reviewers found the claims process to be straightforward, with payments handled promptly and efficiently. People appreciate that the company often liaises directly with veterinary practices, reducing stress during difficult times. However, some customers also noted concerns regarding pricing, with some experiencing significant premium increases upon renewal. A few other people also felt that the claims process could be problematic, mentioning issues like rejected claims or slow responses from customer service teams.

What people talk about most

Price

People report ambiguous experiences with price, with many finding it reasonable and competitive compared to... See more

Claim

Customers consistently note ambiguous experiences with claim, with some reviewers reporting quick and... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, straightforward, and... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of setting up and using the product,... See more

Website

Clients share positive opinions on the website, finding it very easy to use and navigate. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more

Rated 5 out of 5 stars

From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more

Company replied

Rated 5 out of 5 stars

Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more

Company replied

Rated 5 out of 5 stars

My wee kitten broke her leg at just 8 months old, requiring a surgery, pins, the works. It was a scary situation with very expensive bills - but it could not have been easier working with RSPCA Pet In... See more

Company replied


Company details

  1. #22 of 32 best companies in Pet Insurance Company

Written by the company

With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.


Contact info

Get peace of mind

with our 5* Defaqto rated cover

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(191)

143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to set up

Easy to set up and cheapest on the market. The only downside is having to set up a direct debit rather than a one-off payment by debit card as with all the other providers.

21 July 2026
Rated 1 out of 5 stars

Don't recommend RSPCA pet insurance

Had taken out £7000 lifetime pet insurance which apparently covered dental illness my dog has never had the best teeth but after we rescued her she always went for 6 monthly check ups at vets she went in for routine dental work where they found she had dental illness put in a claim and was rejected so wouldn't recommend RSPCA pet insurance

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good value insurance

Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted to insure my 12 year old dog without pricing him out of being insured .
Not like my previous insurer who hiked the premium so much after being with them for 5 years they basically said we're not interested any longer because we know we'll have to pay out which they didn't for 5 years prior.
Not impressed and I'll name them Waggle.
I'm really happy I found RSPCA pet insurance .

29 June 2026
Rated 1 out of 5 stars

My policy is up for renewal

My policy is up for renewal with the rspca I might add on the 18th, after hanging on the phone for one hour 32 minutes I gave up, the call centre is a disaster area continually transferring you to different people, and then the long wait starts again, they can't even get the contact number right on their invite to renew email, it's an unobtainable number! Save to say I gave up, horrendous customer service

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and reassuring pet insurance

This is a great package and a great price very easy to apply on line straight forward one of the best would recommend havent had to use the service yet but gives me peace of mind knowing that I have cover from a reliable reassuring .organisation should I need it

5 July 2026
Rated 5 out of 5 stars

We have RSPCA insurance for our two…

We have RSPCA insurance for our two older moggies, and its a no brainer to stay with them for our new addition to the family - Alfie! Price wise its very competitive against other insurance companies.

3 July 2026
Rated 5 out of 5 stars

Easy to understand, competitive price

Easy to understand and an excellent price.

8 June 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Hi Anna, Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team

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