Banner for Rubberduck Bathrooms Ltd

Rubberduck Bathrooms Ltd Reviews 

819
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and polite staff who provide sound advice and make the ordering process easy. Many also appreciate the quick dispatch and timely delivery of their orders, often finding products well-packaged and of good quality. However, some customers also noted issues with products arriving damaged due to inadequate packaging. Others experienced delays in delivery, poor communication from couriers, or received incorrect or faulty items, sometimes facing difficulties with resolution.

What people talk about most

Product

Customers had ambiguous experiences with product quality and availability, with many praising the excellent... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising prompt and efficient... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy,... See more

Service

Reviewers mention positive feedback about service, highlighting great service, competitive pricing, and... See more

Quality

Users describe ambiguous interactions with product quality, with many praising the excellent and good quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a plug hole with overflow attachment in a panic as when our kitchen fitter opened our sink it had come without this part. And of course our tap was brushed bronze, the most obscure colour ev... See more

Rated 5 out of 5 stars

Another member of our family had previously used RB and he spoke very highly of their service and products offered, so when it came to us wishing to upgrade our bathroom we had a look. Great products,... See more

Rated 5 out of 5 stars

Good product . Delivery not so good as instructions said someone had to be hone to assist to unload , and that there will be a phone call 30 minutes before arrival. Theŕ for I had to do arrange... See more

Company replied

Rated 5 out of 5 stars

The company were able to supply an item which other companies did not have and we were so pleased with the first item that we ordered an additional one. Both items arrived on time and were well p... See more


Company details

  1. #103 of 113 best companies in Bathroom Supply Shop

About Rubberduck Bathrooms Ltd

Written by the company

Rubberduck Bathrooms is a small, family owned independent bathroom supplier.

Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.

We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.

We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!


Contact info

4.0

Great

TrustScore 4 out of 5

819 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(819)

156 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good website

Good website, good pricing and quick delivery. Thank you for an overall great service.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

A great company to deal with

A great company to deal with, the staff were extremely helpful and nothing was too much trouble. Very pleased with the bathroom fittings we purchased, all at a very good price. Thank you to the online staff for all their help and advice.

8 July 2026
Rated 5 out of 5 stars

Excellent Company

Fantastic Service, Excellent Customer Service by the Team. Really good Prices Delivery no Issues This is a Company that I Would Highly Recommend

6 July 2026
Rated 1 out of 5 stars

AVOID!

AVOID!

I ordered a shower enclosure and tray that were shown as in stock on their website. The following day, I received a call informing me they couldn't fulfil the order, so I requested a full refund.

Seven days later, I still hadn't received my money back.

When I contacted customer service, I was told it could take up to 14 days to process the refund.

Very disappointing experience. I wouldn't recommend them.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and professional

Best price around for the product I ordered and a very quick turnaround. Fast and reliable delivery. My second purchase from this company and it will not be my last. Reliable and professional so can be fully recommended.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Easy ordering, competitive prices and very helpful when contacted solving any issues without fuss. I will definitely use them again.

24 June 2026
Rated 5 out of 5 stars

Great Products & Competitive Pricing

Another member of our family had previously used RB and he spoke very highly of their service and products offered, so when it came to us wishing to upgrade our bathroom we had a look. Great products, competitive pricing and a great service. We would not hesitate to use RB again and have already recommended to friends.

2 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look