Rubberduck Bathrooms Ltd Reviews 

840
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers had a great experience with this company. Customers consistently praise the friendly and helpful staff who go out of their way to make the purchasing process smooth and stress-free. Consumers are genuinely impressed by the exceptionally fast delivery service, with many orders arriving right on schedule or even earlier than expected. Buyers find it very easy to source obscure or specialized bathroom items that are difficult to find elsewhere on the market. However, some people mentioned receiving damaged items due to inadequate protective packaging. A few other people also felt that unexpected delivery delays and stock issues caused considerable inconvenience.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided opinions. While many customers... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting rapid shipping times and parcels... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting both positive and... See more

Service

Reviewers highlight positive aspects of service, praising the helpful staff and efficient communication.... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the classy finish, great value, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivered on time, bad news bath was scratched and damaged. Advised rubberduck of problem, replacement Delivered next day no hassle. Everyone has problems sometimes but its how you respond which is... See more

Rated 5 out of 5 stars

Thank you Rubberduck Bathrooms for a really good experience doing business with you Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress fr... See more

Rated 5 out of 5 stars

I ordered a plug hole with overflow attachment in a panic as when our kitchen fitter opened our sink it had come without this part. And of course our tap was brushed bronze, the most obscure colour ev... See more

Rated 5 out of 5 stars

Another member of our family had previously used RB and he spoke very highly of their service and products offered, so when it came to us wishing to upgrade our bathroom we had a look. Great products,... See more


Company details

  1. #101 of 113 best companies in Bathroom Supply Shop

About Rubberduck Bathrooms Ltd

Written by the company

Rubberduck Bathrooms is a small, family owned independent bathroom supplier.

Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.

We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.

We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!


Contact info

4.1

Great

TrustScore 4 out of 5

840 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(840)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shambles

One problem after another, late delivery, wrong items delivered which they took back then another week to get a replacement. The plumber they supplied to fit just stood around as he didn’t have the items to fit then went off to do his own stuff and didn’t come back. My bathrooms still not fitted 5 weeks after. The store is called jaguar the online shops called rubberduck what the hell just a shambles.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Always super helpful

Always super helpful, proactive and can-do attitude to problem solving, questions, delivery slot queries and general queries. Extremely helpful and they always appear to be able to tie together previous order numbers, email trails & phone queries. I highly recommend Rubberduck and will definitely be using them again!

12 June 2026
Rated 5 out of 5 stars

Ordered easily

Ordered easily, good communication even when DHL failed to deliver, when citing lack of address details as an excuse. Communicated DHL message to Rubber Duck acknowledging that they had applied the delivery address correctly.

19 June 2026
Unprompted review
Rated 2 out of 5 stars

The Wet Wall panels

The Wet Wall panels, bought from rubberduck, greige stone. Hugely disappointed, the panel colours matched before fitting. They are on 2 walls of a shower meeting at a right angle. One wall is dark grey, the other light grey, due to the window light. Do not buy if intending to use on more than 1 wall!!!! My new bathroom is ruined. Stick to tiles.

29 May 2026
Rated 5 out of 5 stars

Plug hole emergency

I ordered a plug hole with overflow attachment in a panic as when our kitchen fitter opened our sink it had come without this part. And of course our tap was brushed bronze, the most obscure colour ever to match to at short notice. My order came within 2 days which was amazing, and it was exactly what we needed and cheaper than many other places I looked for something similar. Couldn't recommend more

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Selling products that they don't have in stock

Ordered a tap with estimated delivery 11-15th June. Contacted on the 16th, as it still hadn't arrived. I was told it wasn't in stock and was due in July.
So this company sells products it doesn't have (presumably it's a drop shipping store). Rather than advising the customer they prefer to wait until the customer chases them.
Avoid this shambolic store.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

The company were able to supply items that had evaded us.

The company were able to supply an item which other companies did not have and we were so pleased with the first item that we ordered an additional one.

Both items arrived on time and were well packaged.

Anything unusual in the bathroom department, try Rubberduck Bathrooms Ltd first.

26 May 2026
Rated 1 out of 5 stars

We ordered a tile over tray as our…

We ordered a tile over tray as our customer wanted this particular finish, it arrived in the most appalling state and not because of the delivery driver, it would have been packaged like it. We use these type of trays often in our business and Ive never seen anything like it. Ive emailed and waiting for a reply and tried phoning this afternoon but no one answered. We will wait and see what happens

9 June 2026
Unprompted review

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