Rubberduck Bathrooms Ltd Reviews 

841
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff, noting that team members are extremely supportive and readily assist with any questions about bathroom fixtures. Consumers are also very satisfied with the prompt delivery service, explaining that orders usually arrive quickly and well before expected dates. However, some customers also noted that certain items occasionally arrived damaged or broken due to inadequate protective packaging during transit. A few other people also felt that resolving unexpected issues took longer than anticipated when dealing with customer service inquiries. Some reviewers were not happy with delivery delays and poor communication from shipping providers regarding arrival times.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and orders. While many consumers... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting fast turnaround times and... See more

Service

Clients share positive opinions on service, highlighting extremely helpful staff and smooth, stress-free... See more

Order

Reviewers mention ambiguous feedback about order, noting that while many found the website easy to use,... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding products. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivered on time, bad news bath was scratched and damaged. Advised rubberduck of problem, replacement Delivered next day no hassle. Everyone has problems sometimes but its how you respond which is... See more

Rated 5 out of 5 stars

Thank you Rubberduck Bathrooms for a really good experience doing business with you Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress fr... See more

Rated 5 out of 5 stars

I ordered a plug hole with overflow attachment in a panic as when our kitchen fitter opened our sink it had come without this part. And of course our tap was brushed bronze, the most obscure colour ev... See more

Rated 5 out of 5 stars

Another member of our family had previously used RB and he spoke very highly of their service and products offered, so when it came to us wishing to upgrade our bathroom we had a look. Great products,... See more


Company details

  1. #101 of 113 best companies in Bathroom Supply Shop

About Rubberduck Bathrooms Ltd

Written by the company

Rubberduck Bathrooms is a small, family owned independent bathroom supplier.

Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.

We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.

We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!


Contact info

4.1

Great

TrustScore 4 out of 5

841 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(841)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not deal with these guys

Do not deal with these guys.

They sent me what was obviously a damaged return as a “new item” and when I realised it was damaged 2 weeks later when I opened the box (holidays and other stuff happening ) they refuse to take the return.

I won’t be dealing with them again and suggest you don’t either.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Really easy to deal with, changed my order address immediately after I made a mistake with delivery address. Great quality product!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

We required to replace a specific brand and model of bathroom sink tap and they were one of the only visible stockists.
Easy to order, competitive price and swift delivery.
Couldn't ask for more!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a bath

Ordered a bath , it was delivered quickly by a very helpful courier. When I contacted Rubberduck to enquire about the side panel delivery, they called me back within minutes with the information.
First class company absolutely no complaints

11 May 2026
Rated 5 out of 5 stars

Excellent service

Excellent service - checked availability with manufacturer, speedy delivery. Ashley was amazingly knowledgeable and helpful

11 May 2026
Rated 5 out of 5 stars

Two days from order to delivery, brilliant service.

I ordered a wet room showerscreen on the Wednesday, got a delivery day on Thursday, delivered on Fri at 9am, very nice freindly driver who put it into the home, it was very well packaged with nothing missing and good instructions.
It took me 3 hours to fit, (68yr old) and everything went well, a good quality product at a fair price compared to other companies.
Very pleased with the communication with the staff too, always helpful, the phone line can get busy at times but I think that's a sign that they are popular.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of purchasing from Rubberduck Bathrooms and I couldn’t be happier with the experience. Their customer service was outstanding from start to finish—friendly, professional, and always willing to help with any questions I had. They made the whole process smooth and stress-free.

The quality of the products was equally impressive. Everything arrived exactly as described, well-packaged, and built to a very high standard. You can really tell they take pride in offering reliable, high-quality bathroom products.

I would highly recommend Rubberduck Bathrooms to anyone looking for excellent service, great value, and top-quality products. A genuinely trustworthy company that puts customers first.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Had to chase to get the order…

Had to chase to get the order delivered. Had to return part of it when it eventually turned up. Still waiting for a refund 1 month on. No response to requests for an update.
Products good quality. Service - poor. Very disappointed.

16 May 2026
Unprompted review
Rated 1 out of 5 stars

Rubber duck equivocated about a heavy…

Rubber duck equivocated about a heavy shower part which had complicated measurements. My builder agreed with me re the description of the item but an incorrect unit was sent. Happy to take my money but when a problem arose it was like looking into the eyes of a stranger. Awful experience. They were obtuse & robotic in their responses & expected me to pay postage. The operative acted insulted and injured when challenged. When I said they had lots of bad reviews on Trust Pilot the operative replied smugly "We've got good ones too" Risible, lax & cursory customer service. Conclusion?
Avoid.

12 May 2026
Unprompted review

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