Rubberduck Bathrooms Ltd Reviews 

847
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers had a great experience with this company. Consumers frequently emphasize that the customer service team is exceptionally helpful, polite, and always willing to assist with any specific ordering needs. Many people also point out that the overall online purchasing process is very smooth, while items usually arrive securely packaged and often ahead of schedule. However, some reviewers were not happy with unexpected delivery delays, noting that shipments occasionally arrived much later than originally promised. A few other people also felt that receiving damaged goods and experiencing unnecessary difficulties when trying to process returns created major customer frustrations.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Many... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the fast and prompt arrivals,... See more

Service

Customers had positive experiences with service, highlighting helpful and efficient interactions. Reviewers... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a wide range of differing... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences with products. Many customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivered on time, bad news bath was scratched and damaged. Advised rubberduck of problem, replacement Delivered next day no hassle. Everyone has problems sometimes but its how you respond which is... See more

Rated 5 out of 5 stars

Thank you Rubberduck Bathrooms for a really good experience doing business with you Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress fr... See more

Rated 5 out of 5 stars

I ordered a plug hole with overflow attachment in a panic as when our kitchen fitter opened our sink it had come without this part. And of course our tap was brushed bronze, the most obscure colour ev... See more

Rated 5 out of 5 stars

I’ve bought and used the Abacus wall board kit from Rubberduck before…it was so easy to use I bought it again for the other half of our bathroom. Great value for money plus peace of mind against leaks... See more


Company details

  1. #100 of 113 best companies in Bathroom Supply Shop

About Rubberduck Bathrooms Ltd

Written by the company

Rubberduck Bathrooms is a small, family owned independent bathroom supplier.

Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.

We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.

We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!


Contact info

4.1

Great

TrustScore 4 out of 5

847 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

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4.1

All reviews

(847)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Price is good

Price is good, and products were as described.
Tracking info could have been better as items arrived on different days.

All around would recommend.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Great product

I’ve bought and used the Abacus wall board kit from Rubberduck before…it was so easy to use I bought it again for the other half of our bathroom. Great value for money plus peace of mind against leaks, what more can you ask for? It was delivered undamaged by a lovely, friendly guy who had to navigate a tricky path in the dark. All in all an excellent experience and service. I can recommend.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Rubberduck Bathrooms for a…

Thank you Rubberduck Bathrooms for a really good experience doing business with you
Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress free
Delivered within 2 days. Called when on way and then the delivery man was fantastic. Very helpful bringing the extremely heavy slate shower tray to the house. All in all a great company to do business with and will definitely use again.
Thank you

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service
I made a huge order. With this firm
Only half the order never turned up
Fitter had to cancel through this
Which was inconvenient for use and him
Phoned and promised a phone call Monday 9am
Never happened
It never happened because there where busy
So get more staff if you are a busy firm
It was never delivered from the company
Rubberduck buy from
But Rubberduck never chased this up

I would never buy again from Rubberduck
Be warned
There don’t care if it’ caused inconvenience to me or the fitter .
Then promised another delivery never turned up on the date promised .
I returned surplus supplies
I was charged £20 to pick it up
The fault of Rubberduck staff ordered to much .
Then I’m having to fight to get my refund
Still haven’t received my refund

Absolutely shocking firm
Please stay well clear

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service throughout delays caused by third parties

Rubberduck sourced a non-standard shower panel for us from the manufacturer. Unfortunately the UK distribution chain for the brand failed to mention that they would not immediately place the order with the manufacturer. Jarred was proactive is chasing up both the distributors and manufacturers throughout the delays, and communication by email and phone was excellent. While the whole experience took months longer than quoted, this was due to fault with third party distributors (over which rubberduck had no choice or control) and the customer service with rubberduck themselves was excellent.

10 August 2026
Unprompted review
Rated 4 out of 5 stars

Delivered on time

Delivered on time, bad news bath was scratched and damaged.
Advised rubberduck of problem, replacement Delivered next day no hassle.
Everyone has problems sometimes but its how you respond which is important. The response was excellent quick efficient and kept me upto date .
Would have given a five star without the initial problem

7 August 2026
Unprompted review

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