Rubber Monkey Reviews 403

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often noting quick shipping and timely arrivals. Many people are also very satisfied with the products, highlighting their quality and the wide selection available. The service provided is frequently described as excellent, with many appreciating the smooth ordering process and the helpful, knowledgeable staff. However, some people were dissatisfied with the delivery experience, mentioning issues with couriers not attempting delivery or packages being misdirected. A few other people also felt that their orders took too long to arrive, with some experiencing significant delays and a lack of proactive communication regarding these delays.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed of delivery, with many... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and decent... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick and efficient... See more

Order

Reviewers highlight positive aspects of order processing. Many customers praise the ease of ordering, quick... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's just so good to have this range of products available and know it'll arrive in a timely manner. Needed some lav mic mounting gear for a weekend shoot and was able to order the week before and get... See more

Rated 5 out of 5 stars

I have used Rubber Monkey on numerous occasions. Have always found them relaible, they have kept me informed if there are delays in getting products and provided realistic time lines. Service desk has... See more

Rated 5 out of 5 stars

I ordered on the day when the New Zealand Wellington team of Rubber Monkey was down due to bad weather. They connected me to their Sydney team, who were very patient and extremely helpful in my ra... See more

Rated 5 out of 5 stars

I’ve had several questions recently about purchasing new band gear, and Devon Brassfield has been nothing short of exceptional. He’s quick to respond, incredibly informative, and clearly knowledgeab... See more


Company details

  1. Electronics store
  2. Battery shop
  3. Camera shop
  4. Electronic spare parts
  5. Hi-fi shop
  6. Home audio shop

Written by the company

We Stock Over 500 Brands & Only Their Highest Quality Stock. Rubber Monkey Specialises In Cameras & Equipment, Security, Lighting, Computers & Cables.


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic after sales service!!

Fantastic after sales service!!
I made a mistake when ordering and only ordered half what I needed. Called the team and they sorted it on the phone in a couple of minutes. Well done Rubber Monkey for taking the time to care:)

9 December 2025
Unprompted review
Rated 5 out of 5 stars

New band gear purchase

I’ve had several questions recently about purchasing new band gear, and Devon Brassfield has been nothing short of exceptional. He’s quick to respond, incredibly informative, and clearly knowledgeable about the products and brands he recommends.
I’ve been unsure about which brands to trust and what gear would be the most reliable, but every suggestion Devon has made has been absolutely spot on. His guidance has made the buying process so much easier, and I genuinely appreciate the time and care he’s put into helping me choose the right equipment.
Huge thanks to Devon—his expertise and customer service are top-notch! Highly recommended.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

well done

the hold up was with canon not rubber monkey and they kept me informed all the way thru so thank you

11 November 2025
Unprompted review
Rated 5 out of 5 stars

100% satisfaction

Purchased an ultra thin power bank on sale online and wanted to add another item to the shipping. Called them up and sorted it all out within minutes. Package came well packed and bonus candy

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional Service

Quick responsive communication. Prompt delivery.
Now if only IK Multimedia the company who's software uses this device worked the same way I would be thrilled , alas they are not.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Professional and helpful

I ordered on the day when the New Zealand Wellington team of Rubber Monkey was down due to bad weather. They connected me to their Sydney team, who were very patient and extremely helpful in my rather complicated order.

And then I needed to make some changes that required phone calls and emails. These were also handled very professionally and the staff were knowledgeable and helpful.

Very satisfied with the overall process.

22 October 2025
Unprompted review
Rated 4 out of 5 stars

Straightforward

It was easy, and quick to order. I like the option to deliver as ready individual items, or wait for the total order.
NZ Post delivery is the only minor point, where the item was redirected to a post office only open 9-4.30 weekdays. Which delayed pick up for almost a week.

30 October 2025
Unprompted review

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