Rubber Monkey logo
Visit website

Rubber Monkey Reviews 403

•
TrustScore 5 out of 5

4.8

Electronics store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often noting quick shipping and timely arrivals. Many people are also very satisfied with the products, highlighting their quality and the wide selection available. The service provided is frequently described as excellent, with many appreciating the smooth ordering process and the helpful, knowledgeable staff. However, some people were dissatisfied with the delivery experience, mentioning issues with couriers not attempting delivery or packages being misdirected. A few other people also felt that their orders took too long to arrive, with some experiencing significant delays and a lack of proactive communication regarding these delays.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed of delivery, with many... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and decent... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick and efficient... See more

Order

Reviewers highlight positive aspects of order processing. Many customers praise the ease of ordering, quick... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's just so good to have this range of products available and know it'll arrive in a timely manner. Needed some lav mic mounting gear for a weekend shoot and was able to order the week before and get... See more

Rated 5 out of 5 stars

I have used Rubber Monkey on numerous occasions. Have always found them relaible, they have kept me informed if there are delays in getting products and provided realistic time lines. Service desk has... See more

Rated 5 out of 5 stars

I ordered on the day when the New Zealand Wellington team of Rubber Monkey was down due to bad weather. They connected me to their Sydney team, who were very patient and extremely helpful in my ra... See more

Rated 5 out of 5 stars

I’ve had several questions recently about purchasing new band gear, and Devon Brassfield has been nothing short of exceptional. He’s quick to respond, incredibly informative, and clearly knowledgeab... See more

Company details

  1. Electronics store
  2. Battery shop
  3. Camera shop
  4. Electronic spare parts
  5. Hi-fi shop
  6. Home audio shop

Written by the company

We Stock Over 500 Brands & Only Their Highest Quality Stock. Rubber Monkey Specialises In Cameras & Equipment, Security, Lighting, Computers & Cables.

Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Presonus Quantum ES-2 ⭐️⭐️⭐️⭐️⭐️

Presonus Quantum ES-2
Ordered on Sunday, Dispatched on Monday and received in Hamilton on Tuesday...✅
I bought this item as my current microphone interface does not have enough gain.
Not only does the Presonus Quantum ES-2 have more than enough gain, 75dB, it also sounds better.
It is well made and easy to operate with the ability to repeat settings which can be labelled and stored with the associated free software.
I am very happy with this purchase

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent warranty claim experience…..

Had to make a warranty claim on a Shure Aonic 3 IEM which had one failed driver and the guys at Rubber Monkey made the whole process very easy and provided an excellent service. My faulty Aonic 3’s were eventually replaced with a full new replacement kit from stock as the delay getting a new driver from the States would have been exceptionally long.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Aways find deliveries are well packed…

Aways find deliveries are well packed and notification about arrivals are accurate. Never had a problem. Support general pretty good for enquiring after difficult to find items. Notified about time delays if item has to be ordered in. Again generally pretty accurate. Good service.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, film in excellent condition and the sweet treats were a lovely touch. Will be purchasing again!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Good Buying Experience

The buying experience was very straightforward, the website is laid out in an intuitively good way, and the shipping is a simple process :)

18 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look