Just fabulous - the site is easy to navigate the choice incredible. Quality superb. My husband does not have much ‘vision’ of what something will look like so I ordered a sample. Came very quickly,... See more
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So disappointed. Seen great reviews on here. Phoned with a query about sizing of a hall runner that we had bought a sample of. Had to leave a voxmail and was told someone would ring us back as this i... See more
Company replied
Ordered 3 separate runrugs on Monday morning, and they were at my door Wednesday lunchtime. Great job especially living in the North of Scotland. Fitted 2 of them already and I am very impressed wit... See more
Ordered a runner for hallway and the quality is superb. Bouncy, soft and at first thought expensive when buying but when receiving was worth every penny. Delivered on time, kept me informed. Well done... See more
Company details
Written by the company
We offer FREE delivery/shipping and FREE, easy returns on all orders - Worldwide! What makes runrug.com unique is that our hall and stair carpet runners are available in multiple different lengths and widths and we have over 500 different designs. With our first class customer support, superb quality assurance, fully tracked shipping service, choice of multiple different lengths and various widths, over 14,000 positive reviews & a 30 day free returns policy........runrug.com really are the World's market leaders for any length carpet runners.
Contact info
84A FREEMAN STREET, DN32 7AG, GRIMSBY, United Kingdom
- 01472 287044
- help@runrug.com
- www.runrug.com
4.2
Great
16k reviews
Replied to 62% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exactly what we wanted and on time
Exactly what we wanted and on time. Perfect. Easy to order and fast service.
31 October 2022
Reply from runrug.com
Hi Peter, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s). Thanks again! Runrug
Great customer service
Great customer service, pleasant and courteous.
Great quality product, premium hall runner,high-quality.
Poor packaging, shrink wrap very thin,product arrived exposed and dirty.
17 October 2022
Reply from runrug.com
Hi Michael, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. However, we are sorry that your product arrived exposed and dirty due to poor packaging. If there is an issue with your runner please get in touch and we will happily look at sending out a replacement for you free of charge. Thanks again! Runrug.com
Just the job
Ordering was easy and the runner arrived very quickly. It is perfect since our dog was slipping on our kitchen floor and has recently had an operation. He is delighted and so are we!
27 October 2022
Reply from runrug.com
Hi Clare, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s). Thanks again! Runrug
This is my second purchase
This is my second purchase. Just as pleased as I was with first.
28 October 2022
Reply from runrug.com
Hi Jacqueline, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Fast delivery and lovely rug which…
Fast delivery and lovely rug which suited my room. Had already bought one so knew it would be good.
27 October 2022
Reply from runrug.com
Hi Sharon, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s). Thanks again! Runrug
Product at a good price and …
Product at a good price and first class delivery, 10 out of 10
31 October 2022
Reply from runrug.com
Hi Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug
Quick delivery. Regular update’s
Delivery was quick with regular updates and good quality carpet runner
31 October 2022
Reply from runrug.com
Hi Tina, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Great Events Rug
We purchased a rug runner for event entrance.
Rug is good pile quality, perfect length and exactly as pictured and delivery was very quick. I would definitely order from Run Rug again.
28 October 2022
Reply from runrug.com
Hi Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug
Easy to order
Easy to order. Lots of designs to choice. Quick delay very. Rug looks great
19 October 2022
Reply from runrug.com
Hi Amanda, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Rugs are of good quality
Rugs are of good quality. Delivery was prompt and the product was in good condition.
28 October 2022
Reply from runrug.com
Hi Cynthia, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug
Order was send quickly and the product…
Order was send quickly and the product is very good quality, looks just like the picture.
22 October 2022
Reply from runrug.com
Hi Shayra, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug
Reply from runrug.com
Hi Brad, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s). Thanks again! Runrug
When I finally got to the correct…
When I finally got to the correct Individual on the online chat. It seems they tried to delivery several times and no one home to sign for it. If somebody would’ve let me know that it was scheduled to be delivered I could’ve had somebody home to sign for it.
Love the carpet
19 October 2022
Reply from runrug.com
Hi Debra, Thank you for taking the time to review our company! We're sorry to hear that there were issues with the delivery of your order. If you are not available for delivery, DHL allow you to select a safe place or provide instructions for delivering to a neighbour. We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Lovely rug delivered on time emailed…
Lovely rug delivered on time emailed when posted
26 October 2022
Reply from runrug.com
Hi Graham, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s). Thanks again! Runrug
Called run rug and spoke to Jo
Called run rug and spoke to Jo, I’d ordered a rug that wasn’t what I needed. We got that returned, and 3 other rugs ordered over the phone to him. Great help and service, all sorted out no problem, and great rugs delivered too. Thank you.
20 October 2022
Reply from runrug.com
Hi Oliver, Thank you very much for your review. We pride ourselves on our quality and customer service, I am happy to see this is evident on this occasion! We hope to deal with you again in the future. Runrug
Very pleased with the quality of the…
Very pleased with the quality of the carpet runner, ease of purchase and speedy delivery.
24 October 2022
Reply from runrug.com
Hi Peter, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s). Thanks again! Runrug
Reply from runrug.com
Hi Mr Gabellone, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s). Thanks again! Runrug
Persian grey stair runner and hall runner
Not yet fitted but tried it in its final position and it looks really good and excellent quality
14 October 2022
Reply from runrug.com
Hi Margaret, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug
Poor quality
The material was badly colored with a wide range of shades instead of a consistent color throughout. We were not able to use the runner rods we purchased.
20 October 2022
Reply from runrug.com
Hi Thomas, Thank you for your review. We're so sorry for the issue experienced with the product on this occasion. We're reporting this issue to our manufacturer to ensure this gets rectified going forward. We're always happy to organise replacements or a return for a refund, so we're glad to see you've reached out to us via email and our team are now working with you to resolve this issue for you. Our sincere apologies for any inconvenience caused. Runrug
great quality and delivery as expected
great quality and delivery as expected, a week early
18 October 2022
Reply from runrug.com
Hi Nick, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug
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