I have been shopping from Runway Scout for a few years now and I highly rate their clothing. I have many beautiful outfits from this website that are quality and have lasted years . My items have alw... See more
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Review summary
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Reviews shaping this summary
I ordered the Kyra long-sleeved top. I usually wear a size 10/12 top, so I ordered the 10. I know it’s meant to be oversized, but it looked absolutely huge on me — in hindsight, I probably should’ve g... See more
Long time customer of runway scout and has to be my favourite online boutique. Love all exclusive pieces. They stand out as they don't stock all the same items as other boutiques and have their own ra... See more
This is my third time buying from Runway Scout and they never disappoint. The quality of the clothing is always excellent and their customer service is just as good. I feel I can buy with confidence,... See more
Company details
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RunwayScout.com | Women's Fashion Online, We Ship Worldwide!
Contact info
4.7
Excellent
119 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fast shipping & Great customer service
I had an awesome experience with this company. I accidentally ordered the wrong size (thinking it was American sizing) so I emailed them explaining the situation and they switched the size with no hesitation. I think it was Holly who replied to my email. It also got here in a timely manner, within less than a week I believe. The only thing is the prices are a bit high, but so far the quality seems to be up to par.
16 April 2025
Unprompted review
Reply from RunwayScout.com
Hi Mackenzie
Thank you so much for your lovely review! We're so glad to hear you had a great experience with us, I’ll be sure to pass your kind words on to Holly. 😊
Thank you again for your support - it means the world to us!
Susan x
Refund not honoured - BEWARE of this business do not buy!!
It was advised a full refund would be provided if returned within timeframes. Item was returned as it was too big and not of good quality. I only received a partial refund with no explanation as to why and I am now being ignored from the customer service team. Won’t be ordering again, over priced and terrible customer service. #447814
Update:
I have not received a response today from anyone from your customer care team as per your response. You have charged me $21.95 not $12 which I can see you have done to other people upon reviewing the below reviews the exact same amount of $21.95 which is above international shipping rates and not advertised as the to return rate on your website or your response. This business is a disgrace first the lie of a response I didn’t receive and then over charging on “shipping costs” such a load of crap. This is the WORST company I have ever dealt with and I hope you enjoy hearing from the ACCC
Update:
This company are absolute scammers they perceive to be customer focused to deter your honest review but it is all an act shop elsewhere plenty of other clothing companies with great customer service and clear returns policies outlined online. Runway scout are making money off sending you trash clothing and then providing partial refunds seems to be an ongoing occurrence from previous reviewers. “Small business” more like scam artists the lot of them
23 October 2024
Unprompted review
Reply from RunwayScout.com
Hi Sam, thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience.
As a business, we’re able to secure discounted rates for outgoing shipments due to the volume of parcels we send. This allows us to offer you a lower rate for delivery. However, for returns, the rates are based on standard postal rates, which are higher as they don’t benefit from the same bulk discounts. It would also cost you more if you purchased a satchel directly with Australia Post. We’re always working to keep costs as fair as possible, and we hope this helps clarify the difference.
Could you please let me know what you would like us to do to help - we can refund you the difference of $2.05 between the outgoing and ingoing postage rates?
Thank you.
I ordered a dress from here for my birthday
I ordered a dress from here for my birthday. I paid an extra $15 for express shipping. It's now been 3 days and I haven't received any confirmation that my order is even being prepared to be shipped. I reached out to them and was advised someone would respond in "a few hours" It's 6 hours with zero response. I feel like I have been ripped off and they won't even take the time to acknowledge it. Very disappointed.
21 August 2024
Unprompted review
Reply from RunwayScout.com
Hi Chloe, I think you may have us confused with another brand, as we can't find a record of your order anywhere or any email correspondence from you. We also reply straight away to our customers and don't advise we'll get back to them in "a few hours". And we also don't charge $15 for express shipping (we charge a flat rate of $9.95). I have looked up the express shipping charge for Runaway The Label and think you may have got us confused with them as they charge $14.95. If you could please confirm and kindly remove this review as it doesn't pertain to our company? Thank you, Susan x
Wonderful customer service, quick delivery.
I absolutely love my knit set and the customer service has been amazing! So good I placed another order the day my item arrived!
My item arrived quickly! Just need the weather to warm up now so I can show it off!!
I will purchase again I’m sure. There are so many gorgeous pieces to choose from.
16 August 2024
Unprompted review
Reply from RunwayScout.com
Hi Lisa, thank you so much for taking the time to leave us a 5-star review! We're so happy to know you love your new Tate Knit Set (one of our favourites too!). Your positive feedback has truly made our day. :-)
Thank you again Lisa! x
Smells and terrible quality
I received several items from this brand. Two tops and a jumper. The clothes I have received smelt really bad!! And the quality of the spicy margs red jumper was SHOCKING!! I feel like you could buy this jumper for 20 dollars at target rather than paying the money they are asking.
This is such a shame as it looks so great on the photos but such a let down.
30 July 2024
Unprompted review
Reply from RunwayScout.com
Hi Georgia,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience, particularly as this is your 5th order with us. Your continued satisfaction is our top priority, and we regret that we did not meet your expectations this time.
Regarding the smell of the items, all of our clothing arrives directly from our suppliers, already packed and ready for immediate dispatch. We will be investigating this issue further though to ensure it does not happen again.
As for the quality of the Spicy Margs jumper, we strive to provide high-quality products and are disappointed to hear that this was not reflected in your purchase. Your feedback is valuable to us, and we will use it to improve our buying decisions.
We would like to make this right for you. Please contact our customer service team on shop@runwayscout.com so we can discuss a resolution - we offer instant refunds on all full-priced styles.
Thank you for bringing this to our attention, and we hope to have the opportunity to make this right for you.
Best regards,
Susan
I absolutely love my order
I absolutely love my order. It’s exactly look like the photo. The fabric is great and looks stunning.
22 July 2024
Unprompted review
Reply from RunwayScout.com
We are thrilled to hear that you loved your recent purchase from us! It’s always a joy to know that our customers are happy with the quality and style of our pieces. Thank you so much for taking the time to let us know! x
The customer Service its really awesome
The customer Service its really awesome
And also the designs,
But quality of the fabrics can improve
17 May 2024
Unprompted review
Wish I had checked reviews - pls steer clear of this co.!!
Order placed 18th April, today is the 5th May and I still haven’t recived my items, I don’t have much hope either.
My insta DM - ignored
My 2x emails - ignored
I will try once more before raising an investigation with mastercard.
18 April 2024
Unprompted review
Reply from RunwayScout.com
Hi Roshni
I am so sorry to read this review. I do apologise for the delay in replying to your emails, for some reason they were redirected to our spam folders. :-( I also was unable to find your Insta DM I'm sorry. I sincerely apologise for this. I have checked the tracking on your order and it is currently awaiting collection at your local post office (since 30 April).
I would recommend visiting your local post office as soon as you able to, with relevant ID, so you can collect your parcel :-) I have separately emailed you your tracking link tonight (which was also emailed to you when your order was dispatched from our warehouse on 18 April).
As you have a hotmail address, our emails could potentially be redirecting to your junk mail/spam folders. Again, I sincerely apologise for this inconvenience.
If I can help further please don't hesitate to reach out to us via email.
Many thanks for your continued patience.
Do NOT buy from them
Do NOT buy from them. I got ripped off 200$ for a potato bag I was sent by DHL instead of the dress on their website. The website looks legit and very deceiving images. When asked for return I only got partial refund of 110 so they still made money by delivering literal trash to my door.
7 April 2024
Unprompted review
Reply from RunwayScout.com
Hi Mitra, thank you for your feedback, I am so sorry you feel this way about the dress you received. It's been one of our all-time favourite and most-loved styles by our customers, but I understand if it did not meet your own expectations. We have a flexible returns policy in place to ensure our customers can receive refunds quickly and without any hassle.
I have reviewed your order as I couldn't see any communication from you with our customer service team. I wanted to clarify that our records indicate a full refund was issued for your purchase. The dress you ordered was $130 USD, and you received a refund of $110 USD as we pay for your return postage, and then deduct this when we process your refund. However, I apologise for any misunderstanding.
Once again, I apologise for any frustration this situation may have caused. If there is anything we can do to assist you, please do not hesitate to contact us via our customer care team on shop@runwayscout.com.
Exceptional quality and customer service.
Fashion is a high priority in my household. I came across an instagram feed and now my daughter and I are hooked. Quick delivery times in Australia. Quality and appearance of high end fashion. Our new favourite shop. Could not be happier. True to size!
15 February 2024
Unprompted review
Reply from RunwayScout.com
Hi Jody, thank you so much for taking the time to leave your 5 star review. Your feedback means a lot to us and serves as great motivation for our team! We are thrilled that you and your daughter love shopping with us. :-) Thank you once again for your kind words! Susan x
⭐️⭐️⭐️⭐️⭐️Harmony Knit Set
⭐️⭐️⭐️⭐️⭐️I ordered Harmony Knit Set as a surprise for my daughter , lovely fabric & looks gorgeous on her . I forgot to change my delivery address for an order for myself but Runway Scout answered my help email promptly and quickly changed for me , very happy with customer service
12 February 2024
Unprompted review
Return shipping from US $$$$$$
Everything I received was beautiful but size XS too big on me. I would not recommend ordering from Runway Scout if you live in the US because returning items costs a small fortune! They do not even provide a return label, which makes it an even bigger hassle!
6 February 2024
Unprompted review
Reply from RunwayScout.com
Hi Lisa, thank you so much for your feedback, we do appreciate it! I'm glad you loved your styles, but I'm sorry they didn't suit.
We understand that returning items can sometimes be costly, especially when shipping internationally. Our aim is always to provide the best possible service to our customers, and we deeply regret the inconvenience caused by this issue.
We would recommend using economy air when returning items to us from the US. This option typically offers a more budget-friendly alternative compared to express or priority shipping services, while still ensuring your items are returned to us safely and in a timely manner.
Your input is invaluable to us as we strive to enhance the shopping experience for our amazing US customers!
Thank you for your understanding and continued support! Susan x
Quality clothes, great customer service
I have placed numerous orders through Runway Scout and always received my items quickly with no issues. I recently return an order that didn’t quite suit me and the return process was seamless, all done through their website and return postage included. I contacted their customer service team and their reply was prompt and courteous.
1 February 2024
Unprompted review
Reply from RunwayScout.com
Hi Haldaana, thank you so much for your feedback, we really appreciate it. And thank you for your loyalty, we're so happy you've had a positive shopping experience with us, we want nothing but the best for our customers! Thank you again, Susan x
Non delivery .. poor communication
I ordered a track suit for my granddaughter for Xmas . It was 4 weeks delivery . I have contacted the company 3 times and not received the item
29 December 2023
Unprompted review
Reply from RunwayScout.com
Hi Helen, I am so sorry to read this! But unfortunately I can't find your Order in our system, and we also don't sell tracksuits! Our customer care team have a policy of replying to all emails within 24 hours of receipt during business days. Would you mind please letting us know your order number so I can look into this further for you? Thank you so much! Susan
Returns process is complicated and expensive
I bought a dress through this website recently (for the first time) and it was too large. I was hoping to exchange for a smaller size. On the website there is no option to exchange. I can only return the item and then repurchase. I went through the return process and they wanted to deduct $21.80 off my full price item for return shipping and handling fees even though their policy is to refund in full for full price items within the return timeframe? I complained and they responded saying it was an error, however, they will still charge me $12 to ship the item back even though I only paid $9.95 originally to have the item shipped to me? Has been a long tedious back and forth on email and no longer have the dress in my possession. I definitely won't be purchasing off this site again. Its way too hard and shipping costs are inconsistent and too expensive. Most online retailers offer free returns or exchanges but I have now paid $21.95 in shipping for a dress I don't own. Its nearly parity to international shipping fees!
23 January 2024
Unprompted review
Reply from RunwayScout.com
Hi Analese, thank you so much for your feedback. I have replied to you directly via email as you know, and refunded your shipping costs so you've not been out of pocket :-) The $21.80 was an error with our returns portal which we have since fixed, but I can completely understand your frustration with this. I have taken your feedback on board regarding Refundid (where you can choose between an instant refund or a standard refund) and will be reviewing this in detail with my co-director. Thank you for taking the time to let us know your concerns. Susan x
Great quality and fit
It was a while ago that I made an order from these guys, but I loved my items and have had loads of compliments on then, so it was a little bit shocked at these reviews. I’ve read on here! I’ve found the quality and fit be great every time! Thanks guys, and I will remind to be a loyal customer
12 December 2023
Unprompted review
Horrible cheap clothing
Horrible cheap clothing. Sizing is off. Disappointed that I didn’t research reviews on other sites prior to purchasing. Thank God o only bought one dress. Never again
22 September 2023
Unprompted review
Average Customer Service
Average Customer Service
My total order came to $99.98 and to get free shipping you needed to spend $100. I asked if I could pay the extra 2 CENTS to receive free shipping in which they said no, bit disappointing.
Just feel customer service could of provided some sort of solution 🤷🏼♀️
14 August 2023
Unprompted review
Very unprofessional and poor customer…
Very unprofessional and poor customer service.
3 July 2023
Unprompted review
Reply from RunwayScout.com
Hi Michaela, can you please let us know your order number, as we cannot find an order you've made with us? We would like to address your concerns. Thank you
Amazing company
Amazing company. I live in the UK and they always send immediately, and Greta is wonderful I have had to email a few times and my issue has always been resolved, and I’ve been dealt with amazingly. Not to mention the clothes are always beautiful. Thanks again Xx
19 April 2023
Unprompted review
Reply from RunwayScout.com
Hi Bella, Thank You so much for reaching out! We are so pleased to hear that you have loved your purchases with us! We want to Thank You for your ongoing support and we really appreciate your kind feedback! xx
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