RunwayScout.com Reviews 

119
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent quality of their clothing and the unique, stylish pieces offered. Customers frequently highlight the fast delivery and efficient customer service, noting prompt responses and helpful assistance. Many appreciate the accurate sizing guides and the overall value for money, making them repeat customers who love the fit and feel of the garments. However, some customers experienced issues with sizing, finding items to be larger than expected or not true to size, leading to return shipping costs. A few also mentioned dissatisfaction with the quality of a specific dress.

What people talk about most

Product

Clients share positive opinions on product, highlighting the amazing selection, reasonable deals, and variety... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent and fantastic quality... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt and fast shipping... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence and... See more

Value for money

Reviewers consistently express satisfaction with the value for money, highlighting the amazing selection and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been shopping from Runway Scout for a few years now and I highly rate their clothing. I have many beautiful outfits from this website that are quality and have lasted years . My items have alw... See more

Rated 5 out of 5 stars

I ordered the Kyra long-sleeved top. I usually wear a size 10/12 top, so I ordered the 10. I know it’s meant to be oversized, but it looked absolutely huge on me — in hindsight, I probably should’ve g... See more

Rated 5 out of 5 stars

Long time customer of runway scout and has to be my favourite online boutique. Love all exclusive pieces. They stand out as they don't stock all the same items as other boutiques and have their own ra... See more

Rated 5 out of 5 stars

This is my third time buying from Runway Scout and they never disappoint. The quality of the clothing is always excellent and their customer service is just as good. I feel I can buy with confidence,... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

RunwayScout.com | Women's Fashion Online, We Ship Worldwide!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

119 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(119)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommend

This was my first time ordering with RunwayScout and i am so happy with my purchase. I bought a dress for my friends wedding and i love it !! the sizing is perfect and it arrived 2 days after i bought it.
The process is super easy and i can't recommend them enough. I will be buying plenty more from here in the future !! :)

2 July 2021
Unprompted review
Rated 5 out of 5 stars

LOVE Runway Scout

LOVE Runway Scout!
The pieces are so pretty and affordable. Australia brands are where it's at (I live in Canada)
Their customer service is amazing to deal with especially during this pandemic. Quick, kind and genuinely care about their customers.
I can't say enough good things!

4 August 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful, Quality Pieces with Fast Shipping

I always keep an eye out for the new arrivals on Runway Scout. I've purchased multiple items and have all been great quality. If it hasn't been the right fit, can rely on an easy return with store credit.

Fast shipping - most recently, I ordered a dress for a wedding on Tuesday night, it arrived early Thursday morning. Loved the dress, fit perfectly and received plenty of compliments. Can't get much better than that :)

12 February 2020
Unprompted review
Rated 5 out of 5 stars

AMAZING

WOW!
I’m absolutely blown away by Runway Scout.
First time shopping with them and had a wonderful experience!!

Firstly, it’s so refreshing to be able to purchase beautiful pieces at such affordable prices.

I placed my order and got FREE express shipping as it was over $100 and received it 2 days after order. Super fast!

The dresses I order were the “Vendetta dress” in black and the “Ines dress”
INLOVE! the fit is true to size and both fabrics feels amazing.

Thank you Runway Scout for such a wonderful experience. I was extremely happy with my purchase and can’t wait to order again from you guys.

Special shout out to Kerri, her customer service is phenomenal! Thank you.

7 February 2020
Unprompted review
Rated 4 out of 5 stars

Good company overall

Good company! Brought 6 items. I would say, for dresses order a size down. I’m usually a UK 12/14, 32g cup and about 5’3.

Dresses I would order down. I ordered three size 12 dress and I think a 10 would have for better.
Tops I would order up depending on your chest size. The top I got is cropped so it’s not too bad I’ll just wear it with high waisted jeans.

And I got a pair of shorts size 12. They looked awfully small when I pulled them out the packaging, but they fit perfectly. I have a small waist compared to my hips so I was happy they were fitted but didn’t grab my thighs.

Only annoying thing is my order was £130 and I had to pay £30 duty

11 January 2020
Unprompted review
Rated 5 out of 5 stars

I love Runway Scout!

OMG! I LOVE Runway Scout! I just received my third order and I can't wait to wear it to my friends wedding!!! They use express post so you get it real fast and if you need to send stuff back they make it so easy. I'm addicted to online shopping haha but dead set at least I look good all the time lol. If you need good clothes buy from here cos its so good!

6 January 2020
Unprompted review
Rated 2 out of 5 stars

Clothing is cheaply made

Clothing is cheaply made. Brought items on sale but items looked and felt so cheap when they arrived. One was def not the size it was advertised as and felt super cheap. The satin skirt was alsych cheap satin and looked super tacky. Pretty dissapointing even though they were on sale, from photos and social media I expected better quality.

18 December 2019
Unprompted review
Rated 3 out of 5 stars

It’s a hit or miss

It’s a hit or miss. I ordered a dress for a wedding that I love and it lead me to purchase other summer dresses. I was shocked that the summer dresses that came in were very cheaply made and strings were coming off the garment, also, one dress I have to wear with pants cause the slit on the bottom comes way up, which did not show in the picture they advertised in. I feel like it’s all very overpriced for the cheap material they use. Also they don’t refund your money, only exchange which is frustrating. If the prices were more reasonable, I’d consider shopping there again.

26 November 2019
Unprompted review
Rated 5 out of 5 stars

New favorite!

I love that the United States shipping is free! Things tend to run a bit pricey on the website, so I stay on watch for sale items. Whenever I see an item go on sale that I love, I can easily just ship that one item. The quality of everything I have received so far has been amazing. It may be my new favorite brand! I wish I could afford the more expensive items.

29 March 2019
Unprompted review
RunwayScout.com logo

Reply from RunwayScout.com

Hi Nicole, thank you so much for your feedback! We're so happy to know that you've had a great experience with us and you love your new purchases! We hope to have you back again soon. Thank you x

Rated 2 out of 5 stars

Cheap quality - No refunds

They don’t refund - cheap cheap clothes at extortionate prices!
The photos on Instagram look amazing aided by the fact they use beautiful models that make the clothes look incredible! however the reality is the clothes I ordered where nothing more than cheap acrylic and polyester trashy garments that look horrible on! They also don’t refund and only exchange - which I was stung with. Very misleading when the site says - “Free Returns”. The quality is so so bad for the prices they charge! Cheap made in China clothes that you would find in an SES store.

4 March 2019
Unprompted review
RunwayScout.com logo

Reply from RunwayScout.com

Hi Lena, I am so sorry to read your feedback! We believe that the quality of our clothing is exceptional, especially for the price point. When we received your email about wanting to return your items back in October 2018, you advised that you wanted to return them as they did not fit. Unfortunately you never advised us about the concerns you've raised in this review, otherwise we would've been more than happy to assist via email. I would love to help out further so we can improve this experience for you - could you please kindly email us on shop@runwayscout.com. Thank you x

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