Rupertwood Reviews 

109
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional quality of the legal services provided. Customers frequently praise the staff for being exceptionally helpful, friendly, and supportive throughout house purchases and sales. Consumers note that the team communicates clearly, answers every question with great patience, and ensures a smooth and stress-free transaction from start to finish. Some reviewers were not happy with the communication, mentioning occasional delays, poor responsiveness, and unexpected administrative mistakes. People also noted that they sometimes had to constantly chase the team for property updates or experienced avoidable stress right before completion.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

People report positive experiences with service during their house purchases and property sales. Reviewers... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent and proactive... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is consistently quick to answer... See more

User experience

Customers consistently note positive experiences with user experience, finding the entire process remarkably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just exchanged contracts on our first property and have used Rupertwood Solicitors as our solicitors for this purchase. They have been excellent. Very responsive to emails and calls. Kept us u... See more

Rated 5 out of 5 stars

We have recently used Rupert wood for conveyancing for the sale of our home and the purchase of our new house. Ashley, Jackie and Ellie were fantastic and supported us every step of the way. We ha... See more

Rated 5 out of 5 stars

After having to change solicitors, these guys took us on and have giving us the best experience, they were fast and effective and answered any questions we had no matter how silly they may have seemed... See more

Rated 5 out of 5 stars

Without a doubt, the best solicitor I have used, and I have purchased a number of houses in the past. Very approachable, extremely knowledgeable and responsive, and nothing was too much trouble. The l... See more


Company details

  1. Law firm
  2. Conveyancer
  3. Family Lawyer
  4. Lawyer
  5. Legal Services
  6. Property lawyer

Information provided by various external sources

Rupert Wood & Son is a progressive independent practice, which provides a wide range of legal services to organisations both locally and further afield.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

109 reviews

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4.7

All reviews

(109)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service

The communication throughout the whole process was amazing and no question was too much trouble. I would recommend them to anyone. Made the process of purchasing a house straightforward with amazing and friendly communication throughout.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Really great!

As first time buyers we had no clue what we were doing but the team at Rupert Wood really put us at ease! The whole process was quick and easy! From instruction to completion it was nearly 12 weeks to the day!

10 April 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Rupert Wood and Son. The handling of paperwork was both slow and careless—documents were completed late and, in some cases, not filled out properly, which caused unnecessary stress and delays.

Communication was also extremely poor throughout the process. There was a clear lack of updates and responsiveness, not just with me but also with the previous owner, which made the situation even more frustrating.

Overall, the service fell well below expectations, and I wouldn’t choose to use them again.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Reliable, Professional, and Truly Went Above and Beyond

I recently completed on my house purchase and sale, and I cannot recommend my solicitor and their team highly enough.

From start to finish, the level of professionalism, communication, and support has been outstanding. This was not the most straightforward process, with several delays and challenges along the way, but they remained proactive, responsive, and committed throughout.

A special thank you to Carl, who made the onboarding process smooth and efficient, and to Ellena, whose communication and support were invaluable. Their teamwork and attention to detail truly made a difference.

Thanks to their dedication and persistence, everything was successfully completed, and I always felt supported and informed during what can be a very stressful process.

I would highly recommend their services to anyone looking for a reliable and professional conveyancing team.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Rupertwood is a great solicitors

Rupertwood is a great solicitors, always on hand to deal with our needs, very fast process from start to finish. Totally recommend, we will definitely use again. Thank you for being amazing. New home begins 🤗

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish on the sale of our house- very easy to deal with. This is the third time we have used them over the years and we would certainly do so again. Thanks again to Ashley, Jackie and Ellie, who helped make everything go smoothly.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Ashley and the team Jackie and Ellie were all incredibly helpful, professional, and quick to respond whenever I had questions. They kept everything clear, straightforward and communication was spot on throughout the process, which made things much less stressful.

Really appreciate the support and would highly recommend this firm to anyone needing reliable thorough solicitors that got everything right from start to finish

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!

Ruperwood and Son Solicitors were amazing throughout the whole process of buying our first house. They were extremely responsive, friendly and professional. Couldn’t recommend enough!!

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Rupee wood was great

Rupee wood was great! I used them many years ago for the purchase of my first home and used them again to buy and sell our home. Handled everything amazingly and kept me up to date via email and calls of urgent I would use them again in the future and come highly recommended to me by my mortgage adviser. Great value for money also thank you.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Rupertwood for…

I would highly recommend Rupertwood for their probate services. They made an extremely difficult time more bearable with their professionalism, compassion, and efficiency throughout the process. Their support and clear communication gave us real peace of mind during such a challenging time.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Fine Line Commercial Bodies

Commercial lease: This was a challenging time for us and Michelle helped guide us and most importantly did not allow the other solicitor to push her in a direction that was not suitable for the company or myself. The only thing I will say is at the beginning the communication was not great and lead to us begin frustrated.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Ruperwood are a lovley firm

Ruperwood are a lovley firm. The lady I was in regular contact with Ellena was really helpful and kept me updated with the progress of the purchase.
With it being my first purchase I was unaware of what to expect and the timescales involved. A lovley firm with helpful people.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Ellena was great throughout.
Ellena was my contact and kept me up to date and informed through the process of buying our property.

Always available, and able to answer my questions.

Great service from start to finish.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Rupert & Son Solicitors. It was recommended to me by one of my best mate. Their prices were reasonable than some others. During the purchase of my new home ,From the very beginning, they were professional, responsive, and incredibly knowledgeable. Especially Ellena, Ellie & Michelle.They guided me through every step of the process, explaining all the legal details in a clear and understandable way, which really helped ease any worries I had. Their attention to detail and prompt communication made the whole transaction smooth and stress-free. I always felt supported and confident that everything was being handled efficiently. I’m very grateful for their dedication and would highly recommend their services to anyone buying a property.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Rupert wood & son

Rupert wood and son have been extremely helpful and efficient throughout the journey of buying my first house. Responded quickly when I had any queries. Everyone involved was great and I would definitely use this company again.

2 February 2026
Unprompted review

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