Ruroc Reviews 23,478

The helmet Is great, very comfortable and good looking. I bought a smaller size at first and the return was fast and easy.

Be careful with the sizes. It's fairly small (my head is 57 but needed 58-60 size) but the shipping and replacement was very quick. Really love their designs.

After placing an order with the wrong shipping address. I was able to work with Kurt who contacted the courier and was able to get the shipping address changed. He was very helpful! Thank you Kurt!!

Ordering was simple and my helmet arrived in less than a week!

Quick and easy

Update: Since posting my original review, Ruroc reached out and this time provided genuinely helpful support, very different from my initial experience. We’ve now reached a fair resolution, and it has restored my confidence in the company.

Review: Ruroc AT4 Joker Helmet – Extremely Disappointed

I really wanted to love the Ruroc AT4 Joker, but after giving it a fair try, I’m left seriously disappointed. The helmet looks fantastic, but the wind noise above 60mph is absolutely unbearable. For a premium-priced helmet, I expected far better performance — instead, it’s one of the loudest helmets I’ve ever worn.

I wore it once, realised how bad the noise was, and contacted Ruroc after 9 days to return it. Despite the helmet being in perfect condition, they refused to take it back. Their customer service felt rigid and unhelpful, hiding behind policy rather than offering any real support or understanding.

For a company that markets itself as innovative and rider‑focused, the experience has been the opposite. Great aesthetics, but poor real‑world performance and even worse after‑sales support.

Would I recommend the AT4 Joker or Ruroc as a brand?
Unfortunately, no. Not unless you’re happy to gamble with comfort, noise levels, and a returns policy that offers you very little protection once you’ve actually tried the product.

Greqt product, arrived well before the estimated time. Will buy agaiin!

This guy's know their helmets I ordered my first helmet it was too small Kurt guided me thru I sent them back the helmet withing 4 days I got my new helmet came quick super easy no hassle they also covered my shipping fee for the second helmet love the helmet 😀

Answer to questions and prompt shipping

Great and fast service and love the quality of the helmets..

Hi there!
I’m writing about something that’s been bothering me, but I’m still giving 5 stars for the design.
I really hope someone from Ruroc reads this and gets back to me.
I’ve been a Ruroc user since 2019, starting with the very first Atlas Ronin 1.0. Without a doubt, the design is the best on the market. However, as people mention on forums, there were some quality issues. I experienced them myself, but despite the flaws, I truly loved that helmet.
This year, I upgraded to the Atlas 4.0. It is miles ahead of the 2019 model, but unfortunately, I’ve run into a technical issue again 😐😐😐 When the visor is closed and I’m riding over 60 km/h, air leaks inside and blows directly into my eyes! It’s extremely uncomfortable.
I tried adjusting the visor for a tighter seal, but it didn't help. Honestly, I’m really disappointed. I hope Ruroc won’t leave me hanging and will help me resolve this.
Best regards,
Max

Super glad that everything arrived before my motorcycle courses. Shipping was fast, delivery fast. All smooth

The ad i ordered from i was supposed to get free Shockwaves they refuse to honor that promotion for me

The customer support is very friendly and helpful, i had a big problem and katie helped me also late in the evening to solve my problem! Im very thankful

Purchased 2 helmets Ruby & Carbon Fiber and upon receipt was not happy with color match of Ruby to my bike, although the Ruby is beautiful. Sent it back and purchased the Eclipse model. Love the helmet, so light and fit is amazing. Return process was seamless and Madelaine was fantastic:)

Positively impressed by troubleshooting approach! Had an issue with my shipment of EOX2.0 due to destination country restrictions, raised by shipping company after processing the shipment. Got in touch with Ruroc support and was contacted by Madeleine same day, whose assistance was nothing but brilliant. Zero burocracy, super quick replies, very straightforward and clear approach with multiple flexible options provided. Finally got my order rerouted to an acceptable for me destination in no time. Great customer service and overall easy navigation and ordering with HQ website. Nice promotions also :)

Daniel assisted me with a return. He was knowledgeable and efficient. Thank you!

Love my Atlas 4.0! Unfortunately had an issue with the Shockwave audio on the left side. Emailed customer service and Katie responded almost immediately. After having me try a few things She determined the helmet had a defect. They are sending me a new helmet. Awesome customer service! Thanks Katie:)

Super fast service and great people to talk with.

I had a question concerning the return and refund for any order and Daniel help me and explain me so clearly that I cannot be more comfortable and reassured concerning some details about my return, Ruroc is for me the best brand for any helmet, by their designs, visors, etc. or their help center and team !