The service from Russell's is wonderful , a rapid delivery time from point of order. We've never had any breakages the team pack everything so well. The price point is good compared to other sites, de... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Russells on a number of occasions, and have nothing but praise for them. Their packaging is second to none, I have so far received nothing damaged. Delivery time, from order to receiving i... See more
The website is clear and easy to use, with a wide variety of products that are almost impossible to find elsewhere, at reasonable prices. Delivery is fast, within a couple of days, and the packaging... See more
My order was sent to the wrong address, but the error was dealt with very promptly and I received my parcel very soon after. I am very happy with the service provided by Russell's, and understand th... See more
Company details
Written by the company
British supermarket in Torrox Costa importing over 2500 lines.
Contact info
Avenida el Faro, 29793, Torrox Costa, Spain
- 674511909
- Shop@russells.es
- www.russells.es
4.8
Excellent
804 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love these guys
Love these guys. I live in Portugal and I order from them a few times a year. Prices are fair. They always package stuff well too.
3 February 2026
Perfect
Everything arrived on time and in perfect order. My roast dinners will be even better now I have stuffing!
27 January 2026
I was very pleased with my order
I was very pleased with my order, it was packed very well and arrived within 2 working days .it was a little bit expensive!
31 January 2026
Great British supplies but steep delivery costs
Great British supplies though steep delivery costs.
28 January 2026
Quick delivery.
Quick delivery.
My glass bottles were wrapped and protected within an inch of their life.
A recommended company.
25 January 2026
Excellent service
Excellent service. Would be prepared to pay more for chilled delivery to Alhaurin el Grande
13 January 2026
Sensibly packed with prompt delivery.
10 January 2026
My order was sent to the wrong address
My order was sent to the wrong address, but the error was dealt with very promptly and I received my parcel very soon after.
I am very happy with the service provided by Russell's, and understand that everyone occasionally makes mistakes. The important thing is that it was soon put right.
3 January 2026
Perfect delivery prices and choice
Perfect delivery prices and choice, glad I found this store
10 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.