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Russell's British Store Reviews 

806
•
TrustScore 5 out of 5

4.8

Supermarket
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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company, consistently describing the exceptionally smooth and reliable overall service. Customers frequently praise the remarkably fast delivery times and the incredible care taken by staff to ensure secure packaging. People deeply appreciate the wide selection of authentic products available, making it wonderfully easy to order and enjoy beloved traditional home comforts from abroad. However, some customers noted frustrating problems with external delivery couriers occasionally misrouting packages or handling delicate shipments poorly. Consumers also pointed out that outer packaging sometimes arrived slightly crushed, leading to minor damage to internal items during transit.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Product

Consumers find product to be positive, highlighting the great selection and reasonable prices available.... See more

Service

Reviewers highlight positive aspects of service, consistently noting brilliant, outstanding, and first-class... See more

Order

Reviewers mention positive feedback about order processes, highlighting clear instructions and fast delivery... See more

Quality

Customers had positive experiences with quality, expressing overall satisfaction with the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Russells on a number of occasions, and have nothing but praise for them. Their packaging is second to none, I have so far received nothing damaged. Delivery time, from order to receiving i... See more

Rated 5 out of 5 stars

The service from Russell's is wonderful , a rapid delivery time from point of order. We've never had any breakages the team pack everything so well. The price point is good compared to other sites, de... See more

Rated 5 out of 5 stars

My order was sent to the wrong address, but the error was dealt with very promptly and I received my parcel very soon after. I am very happy with the service provided by Russell's, and understand th... See more

Rated 5 out of 5 stars

The website is clear and easy to use, with a wide variety of products that are almost impossible to find elsewhere, at reasonable prices. Delivery is fast, within a couple of days, and the packaging... See more

Company details

  1. Supermarket

Written by the company

British supermarket in Torrox Costa importing over 2500 lines.

Contact info

4.8

Excellent

TrustScore 5 out of 5

806 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(806)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Best Service Ever

The service from Russell's is wonderful , a rapid delivery time from point of order. We've never had any breakages the team pack everything so well. The price point is good compared to other sites, definitely my go to store for Brit specialities ............ I only lament that chilled goods cannot be delivered but that is not a big deal and I do understand why..........Thank You

25 February 2026
Rated 5 out of 5 stars

Great service and very fast delivery.

Up to five day delivery quoted and I received my order in two days! The prices of products were not excessive in comparison to what you'd now pay in the U.K. and the ordering process was very simple. I had a couple of questions before placing the order and customer service was excellent, but remember to check your junk 'mail for their replies! Delivery charges can seem steep but, to give you an example of costs, I was sent 50 teabags for Christmas, which cost the sender about £12.50 in postage. These teabags were stopped at customs and I had to pay more that €13 in fees! Lastly, the items were extremely well packed. All in all, I'm very happy and will place future orders with Russell's.

4 February 2026

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