stunning customer service
Last year I bought an Atco Liner mower from Russells ebay shop, not their fault but the mower was awful see my review under "Atco" for that one.
Here is where I need to distinguish between Atco's customer service, which was the other side of dreadful, and Russells which was the top side of amazing.
When you have a bad experience with something mechanical what you really want to hear is "no problem, we'll sort it out for you" and this was the answer from Russells every time.
I particularly want to single out Phil Denaro at Cubley who has been amazing and gone well out on a limb in terms of service and attention to detail. If his attitude is echoed throughout the company then they will definitely look after you.
Fantastic service guys, thank you so much.