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RW Cars Reviews 

1,276
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 499 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the sales staff is exceptionally helpful and professional, providing a relaxed and completely pressure-free environment during test drives and vehicle viewings. Customers genuinely appreciate the extremely smooth purchasing process, straightforward paperwork handling, and the outstanding condition of the vehicles available on site. Though some reviewers noted minor issues with vehicle preparation, mentioning that cars were sometimes dusty or lacked basic cleaning upon collection. A few other people also felt that overall appointment scheduling and customer service could be improved due to occasional long waiting times or unhelpful staff members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, professional, and... See more

Service

Customers consistently note positive experiences with service, highlighting a straightforward, no-pressure... See more

Product

Reviewers mention positive feedback about product, noting that the vehicles are in fantastic condition, low... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing the car buying process as... See more

Customer service

Consumers find customer service to be exceptional, frequently praising staff members for going above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from RW Cars and the whole process was fast and seamless. The transaction was quick and straightforward – no upselling or pushy tactics at all. Alex was really helpful and profession... See more

Company replied

Rated 5 out of 5 stars

The RW Cars showroom and experience does not disappoint. My wife and I travelled nearly 2hrs up to view one of the Skoda’s for sale, and Josh was thoroughly professional from start to finish. Gave us... See more

Company replied

Rated 5 out of 5 stars

Everything was very easy, from finding, test driving and eventually buying the vehicle we had chosen. They had a great range of vehicles to look at and their prices were very competitive from our res... See more

Company replied

Rated 5 out of 5 stars

I just bought an EQA with the assistance of Stewart. He was brilliant from start to finish. He was so friendly, informative and professional and guided me through the whole finance process ensuring I... See more

Company replied


Company details

  1. #16 of 54 best companies in Used car dealer
  2. #5 of 10 best companies in Auto market
  3. #34 of 88 best companies in Car dealer
  4. #34 of 63 best companies in Car finance and loan company

About RW Cars

Written by the company

Auto trader Facebook Instagram We are a used car dealer situated in the heart of Derby specialising in ex-company vehicles, with over 20 years experience in the motor trade

We have adopted a stress-free and relaxed approach to selling vehicles, we are also a finance specialist and have a panel of lenders available to help you find your next car.

Here at RW Cars we are constantly reviewing our prices to make sure that we are amongst the cheapest in the country, this means we operate a fixed price policy that ensures our cars are the lowest they can be, we aim to take the hard work and stress out of buying your next car by giving our customers the best deal.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,276)

496 reviews in the last 12 months

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Rated 5 out of 5 stars

It was fast efficient and professional…

It was fast efficient and professional and friendly

20 June 2026
Unprompted review
RW Cars logo

Reply from RW Cars

Thank you for your review! We're pleased to hear you found the service fast, efficient, professional and friendly. We appreciate your support and hope you enjoy your new car!

Rated 5 out of 5 stars

Super simple process

Super simple process, reserved the vehicle online and collected the next day. Pete in sales had everything organised so in and out in 30mins!

20 June 2026
Unprompted review
RW Cars logo

Reply from RW Cars

Thank you for your great review! We're delighted to hear the process was quick and straightforward. We'll be sure to pass your kind words on to Pete, and we're pleased everything was ready for a smooth collection. Enjoy your new car!

Rated 5 out of 5 stars

I needed you guys to be good... and you were!

When you are looking to buy an EV Porsche and it's 4.5 hours away on a train - you need to hope that the guys selling are honest and trustworthy.
My experience has been superb. The car was exactly as described, the transaction was smooth and well managed.
As with all things, you only see the measure of a company when there's any issue, and my (minor one - cable issue) was sorted quickly and I was kept informed.
Thank you guys. I'm impressed and very happy to recommend you.

13 June 2026
Unprompted review
RW Cars logo

Reply from RW Cars

Thank you for taking the time to leave such a fantastic review! We're delighted to hear that your journey to collect the car was worthwhile and that it was exactly as described. It's also great to know our team was able to resolve the cable issue quickly and keep you informed throughout. We really appreciate your recommendation and hope you enjoy every mile in your new Porsche!

Rated 5 out of 5 stars

Nissan Juke purchase

I bought my Nissan Juke from George this morning. I was nervous after owning my last car for 10 years but George made me feel at ease and drove it to a car park where I felt comfortable test driving it. A good experience overall, lovely car at a really competitive price - and very happy with my new car!

19 June 2026
Unprompted review
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Reply from RW Cars

Thank you for your lovely review! We're delighted to hear George helped put you at ease and made the process comfortable after 10 years with your previous car. It's great to know you're happy with both the car and the service. Enjoy your Nissan Juke, and thank you for choosing RW Cars!

Rated 5 out of 5 stars

I recently purchased a Tesla Model 3

I recently purchased a Tesla Model 3, and the entire experience was outstanding, largely thanks to Pete. From start to finish, his approach was the perfect balance of professional guidance and respect for the customer's space.
​Pete took the time to go through every detail of the vehicle thoroughly, ensuring I felt comfortable with the technology and features. What I appreciated most was his zero-pressure approach; he gave me plenty of time to explore the car at my own pace, allowing me to truly get a feel for it.
​As a Model Y owner himself, his insights were incredibly valuable. He provided honest, first-hand opinions and practical advice that you simply can't find in a brochure. It was refreshing to speak with someone who genuinely knows and lives the EV lifestyle, rather than just dealing with a standard sales pitch.
​If you are looking to transition to a Tesla, I highly recommend asking for Pete. He made the buying process smooth, informative, and incredibly enjoyable. Thank you, Pete, for sorting me out and making this such a positive experience!

17 June 2026
Unprompted review
RW Cars logo

Reply from RW Cars

Thank you for such a fantastic review! We're delighted to hear Pete made your Tesla purchase such a positive experience. His passion for EVs and first-hand ownership experience really helps customers make informed decisions, so it's great to know you found his advice valuable. We appreciate your recommendation and hope you enjoy every mile in your new Model 3. Thank you for choosing RW Cars!

Rated 5 out of 5 stars

From the first conversation

From the first conversation, Mark was friendly, professional and made the whole process of buying my car really easy. He was knowledgeable, answered all my questions honestly and didn’t put any pressure on me, which made the experience much more relaxed.

The car was exactly as described, presented really well, and the paperwork was handled smoothly. Mark clearly has a lot of experience and you can tell he knows his cars. I felt confident throughout the whole process and would happily recommend him to anyone looking for a quality used car.

Thanks again Mark for your help — really happy with my purchase. 👍

16 June 2026
RW Cars logo

Reply from RW Cars

Thank you for your fantastic review! We're delighted to hear Mark made your car-buying experience straightforward, relaxed and enjoyable. It's great to know his knowledge, honesty and professionalism gave you confidence throughout the process. We really appreciate your recommendation and hope you enjoy your new car for many miles to come. Thank you for choosing RW Cars!

Rated 5 out of 5 stars

Really quick and efficient service

Really quick and efficient service, car was well priced and a great deal all round.

Stuart is a helpful top guy

13 June 2026
RW Cars logo

Reply from RW Cars

Thank you for your great review! We're pleased to hear you found the process quick and efficient and that you were happy with the value of your new car. We'll be sure to pass your kind words on to Stewart. Enjoy your new car!

Rated 5 out of 5 stars

Stewart was very friendly and knew his…

Stewart was very friendly and knew his stuff! Couldn’t ask for an easier process. Recommend Stewart and RW Cars to anyone.

16 June 2026
Unprompted review
RW Cars logo

Reply from RW Cars

Thank you for your great review! We're delighted to hear Stewart's knowledge and friendly approach made the whole process so easy. We really appreciate your recommendation and hope you enjoy your new car.

Rated 1 out of 5 stars

Poor after sales service

Initial impression was good, but after purchasing a car it was only worst. Difficult to get hold of the person that sold me the car. Also, two months after I purchased the car I'm still waiting for the Logbook (DVLA website shows that there was no register keeper change). I can't register my car in my Tesla account and can't use superchargers. Very disappointed and stressful.

17 April 2026
Unprompted review
RW Cars logo

Reply from RW Cars

Thank you for your feedback. We are sorry to hear about your experience.

We have looked into this with our Aftersales Department and, at present, we cannot see any communication regarding the issues you have mentioned.

Please could you contact us directly at aftersales@rwcars.co.ukso that we can investigate this matter and help resolve it as quickly as possible. We would like to look into the DVLA logbook situation and the Tesla account transfer issue for you.

We look forward to hearing from you and getting this sorted.

Rated 5 out of 5 stars

Pete sorted me out

Pete sorted me out, very easy sale.

14 June 2026
Unprompted review
RW Cars logo

Reply from RW Cars

Thank you for your review! We're pleased to hear Pete made the process quick and easy for you. Enjoy your new car, and thank you for choosing RW Cars!

Rated 5 out of 5 stars

Great Car and Issues Resolved Professionally

I initially had some concerns regarding my purchase experience, particularly surrounding the additional warranty, which I later discovered I would not have purchased had I been aware that the vehicle still had a substantial amount of the original Nissan manufacturer's warranty remaining. I also found that the vehicle was missing the repair kit at the time of collection.

However, I am pleased to say that RW Cars listened to my concerns and resolved the issues professionally.

I appreciate the efforts made to put things right and would like to apologise for my earlier review, which reflected my frustration at the time. While my initial experience was disappointing, I believe it is only fair to acknowledge the excellent after-sales support I have since received.

Most importantly, I am delighted with my 2024 Nissan Qashqai e-POWER, which is an excellent vehicle. Thank you to the team at RW Cars for ultimately resolving my concerns and ensuring a satisfactory outcome.

12 June 2026
Unprompted review
RW Cars logo

Reply from RW Cars

Hi,

Thank you for the detailed feedback, and for the kind words about the car — we're really pleased it's been a great drive.

We're sorry the buying experience didn't match it, and we take your points about communication and attention to detail seriously. We're glad to confirm we've now refunded the additional warranty premium and your reservation fee in full, and the tyre jack has been sent to your address. For reference, this model is from the factory with a tyre repair/inflation kit rather than a traditional jack, so you'll have everything intended for the car.

We genuinely appreciate you giving us the chance to put things right, and we'll be using your feedback to improve how we communicate with customers from first enquiry through to collection.

Rated 5 out of 5 stars

Bought a SEAT LEON from RW Cars Derby…

Bought a SEAT LEON from RW Cars Derby for my 17 year old Son’s 1st car. The car was very competitively priced, low mileage and in great condition. The whole process was seamless and easy to complete. A big thank you to RW Cars Sales Executive Peter Neil who was very professional, knowledgeable about different vehicle choices and provided a great service.

8 June 2026
Unprompted review
RW Cars logo

Reply from RW Cars

Thank you for your fantastic review! We're delighted to hear your son's first car purchase was such a positive experience. It's great to know Pete's professionalism and knowledge helped make the process seamless from start to finish. We hope your son enjoys his SEAT Leon, and we appreciate you choosing RW Cars.

Rated 5 out of 5 stars

R W cars, Audi purchase

George did everything he said he would do and the purchase process was easy and predictable.

The car is in great condition, I am looking forward to enjoying it.

10 June 2026
Unprompted review
RW Cars logo

Reply from RW Cars

Thank you for your kind review! We're pleased to hear George made the process straightforward and delivered on everything he promised. Enjoy your new car, and we wish you many happy miles ahead.

Rated 5 out of 5 stars

Very happy with our car from RW Cars

Very happy with our car from RW Cars. Pete was very helpful with the purchase and queries we had during process.

6 June 2026
Unprompted review
RW Cars logo

Reply from RW Cars

Thank you for your review! We're delighted to hear Stewart was helpful and knowledgeable throughout your visit. We hope you enjoy your new car.

Rated 5 out of 5 stars

Stewart was very helpful and…

Stewart was very helpful and knowledgeable

6 June 2026
RW Cars logo

Reply from RW Cars

Thank you for your review! We're glad to hear Stewart was helpful and knowledgeable throughout your experience. We appreciate your support and hope you enjoy your new car.

Rated 5 out of 5 stars

Great service

Stewart reached out quickly and was professional and patient while going through the details of the car. He has seen it all before and had sound advice and insight from years with of work and experience in his industry. Drove away with a great car and a good experience after my first used car purchase in over a decade.

9 June 2026
Unprompted review
RW Cars logo

Reply from RW Cars

Thank you for your great review! We're pleased to hear Stewart's experience and advice helped make your car purchase straightforward and enjoyable. Congratulations on your new car, and thank you for choosing RW Cars for your first used car purchase in over a decade.

Rated 5 out of 5 stars

Wouldn’t buy a car from anywhere else

Wouldn’t buy a car from anywhere else, exceptional customer service and Pete makes the process very easy and does his best to get you the best deal possible.

9 June 2026
Unprompted review
RW Cars logo

Reply from RW Cars

Thank you for the fantastic review! We really appreciate your continued support and look forward to seeing you again in the future.

Rated 5 out of 5 stars

So easy and reliable

Pete was great with us, very helpful and we drove our new car away the same day. Wouldn’t go anywhere else

9 June 2026
Unprompted review
RW Cars logo

Reply from RW Cars

We're delighted to hear Pete looked after you so well and was able to help you drive away in your new car the very same day. We'll be sure to pass on your kind words to him. Enjoy your new car, and we really appreciate your recommendation and loyalty. We look forward to seeing you again in the future!

Rated 5 out of 5 stars

Nice customer service and supportive

Nice customer service and supportive

10 February 2026
RW Cars logo

Reply from RW Cars

Thank you for your kind review! We’re really pleased to hear you found the customer service helpful and supportive. We truly appreciate your feedback and your business.

Rated 5 out of 5 stars

I recently bought a car from RW Cars…

I recently bought a car from RW Cars and the whole experience was excellent from start to finish. The team were professional, friendly, and very responsive throughout the process. There was absolutely no pressure or pushy sales tactics, which made the experience much more enjoyable.

The car was presented in immaculate condition and was exactly as described. Unfortunately, a fault developed after the purchase, but when I contacted RW Cars they dealt with the issue straight away and covered the full cost of the repairs without any hassle.

It’s easy to see why they have such a good reputation. Their customer service and after-sales support have been outstanding. If you’re looking to buy a car from a garage you can trust, I would highly recommend RW Cars.

2 June 2026
Unprompted review
RW Cars logo

Reply from RW Cars

Thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear that your experience with RW Cars was excellent from start to finish.

We’re sorry a fault developed after purchase, but we’re glad we were able to get it resolved quickly and hassle-free for you. Customer service and after-sales support are extremely important to us, so your feedback means a great deal.

Thank you again for your recommendation and for trusting RW Cars with your purchase. We hope you enjoy your new car!

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