Safarinow Reviews 

I found them efficient, clear and trustworthy I will certainly use their services again. They have taken the extra mile to make my booking easy and my stay was enjoyable all they said was delivered. Very pleased.

I'm an affiliate of Safarinow and write heaps of travel blogs linked to them. I've got money due to me, which is impossible to draw out, and I've sent emails asking them if their affiliate programme is, in fact, still running like they advertise. There has been no communication whatsoever.

Booked on Safari Now early this morning, made full payment , and received no confirmation !! whole day I have tried to contact them , NO TELEPHONE number listed !!!! No email feedback !! No query feedback!!

such a pity I didnt read the other BAD reviews of them

As a guesthouse owner, I find Safarinow's way of working to be highly disrespectful and inconsiderate. Dates and quotes are asked for, all of which take time to prepare in terms of the administration involved, and then there is not even a courtesy email from the agent to the guesthouse to inform them that a quote has not been accepted.

Surely, they must comprehend that to provide a quote, the establishment must first provisionally reserve those dates. What is the point of providing a quote with no provisionally reserved dates? Should the quote be accepted by the guest, the establishment may not be able to honour it, because the room or dates may very well no longer be available.

This would leave the guesthouse/establishment, the travel agent, and the end client/guest in a difficult situation.

When I complained about this to an agent, I was told I should never book a date until it is confirmed. What an utterly nonsensical response. It speaks volumes about how out of touch Safarinow and its agents are.

I strongly recommend that Safarinow relooks the levels of consideration and respect afforded to their accommodation establishment 'partners', in terms of their current modus operandi and 'I couldn't care less about your problem' attitude with regard to this.

If I ask three suppliers for a quote, I have the courtesy of thanking them all and informing them as to whether or not they have been awarded the quote. I expect the same professional courtesy from Safarinow and their travel agents. Until then, I will not waste any more of my valuable time providing them with pointless quotes.

I encourage guests to book directly with guesthouses and completely cut out the inconsiderate middleman who just fattens up the bill, and ultimately creates a frustrating, and unsatisfactory outcome for everyone.

Dina Devine, guest house owner and manager.

Be warned about this booking agency!! There is absolutely no service for valid complaints. I had booked accomodation at Neptune`s Isle in Cape Town and on arrival found the place run down, torn and broken furniture, and non-functioning and dangerous stove. No WiFi as promised. I complained in writing to Safari Now, to no avail. They just could not care. Proof of my allegations can be furnished. I can only warn anybody to deal with Safari Now, they are not trustworthy.
R. Vollmerich
Pullach/Germany
Tel.: 089-79360727

I have recently received a voucher to use by midnight on 31 Aug. When I tried on the morning of 31st Aug to use it for a booking I am told that it has expired. I tried to query by email. No answer tried phoning - no answer. They need to be reported to Consumer Protection for all the fraud experienced by many as reported in Trustpilot. I suspect that the business may have closed down. I hope so.

This was the worst experience and a week of hell try to get a booking done , payed, confirmed through this vompany- wordt of all - either they connot afford a receiptionist or do not know how to operate a telephone because if you call the office nr - it goes to a snswer service with email adressses which they slso do t answer or do not kniw how to send emails- I really are dorry for the people who advertise their business on their site because they must be vacant all the time- will never work with them rather work with lekkeslaap who has a contact person and contzct nr. Good luck.

I do not recommend, be careful!

Wish I’d read the other views. We paid for a 2 week booking and the host said we hadn’t paid. I ignored this as I knew we had paid and was sure they’d get the money. 3 days into the stay no money and after several emails to Safari Now, was told that I was to vacate the property immediately and that SAPS may be called. We paid the hosts again but safari now still have our money. They are horrible criminals please don’t fall for this scam, I’m so broken and unhappy. They have cost us so much money and time and ruined our trip.

Unresponsive to email sent to their helpline. Does not seem to care after the customer has paid and could not care less if a bad review

Safari.Now misleads potential Guests and make them pay for booking not confirmed. Now I battle to get my money back.

They are snakes

I eventualy got my money back 6 days later

A warning to all
Don’t book through SafariNow because you can end up in a dump and not what you booked for.
SafariNow do not take any responsibility for the state of the establishment that you book and they will not refund you.
Mine has not been resolved sins 27 December 2021 with SafriNow and the Fairlands Hideout
Boet Pieterse.

Made a booking for n week's stay in Graaff Reinet. No correspondence pertaining to the payment I made after the booking was made, despite proof of payment being sent to Safari Now by me and my host. Trying to phone the company was futile. I now am going to pay the host again and It seems my first payment will be pocketed by Safari Now.
PLEASE BEWARE OF THIS COMPANY ANS STAY AWAY FROM IT AS FAR AS THE EYE CAN SEE.

AVOID AVOID AVOID
Made a booking via SafariNow and paid a 50% deposit via bank transfer. They refuse to accept that the money was transferred despite sending proof from my bank that the money had been transferred. Dalene Adams who replies to my emails says that she has asked the 'Finance Dept' to look into it. That is the only reply she ever gives - is she a real person ? This has been ongoing for months now and I doubt if I shall ever see the money again. AVOID AVOID AVOID

Made a booking earlier this year but had to cancel due to COVID lock-down. Somewhere between the booking and then wanting to cancel the establishment changed the T's & C's (wish i'd made a screen shot when i made the booking). They wouldn't refund me even though I gave 2 months notice so had to postpone to later this year (did receive confirmation). Fast forward I wanted to double check my booking and it is nowhere to be found (where i was able to access it via my profile before, now it shows i have no bookings). I've sent numerous emails to Safari.com but get no response.

I booked a B&B through SafariNow, sent my proof of payment several times in various formats, and they continue to claim they never received it. I ended up having to call the B&B directly while I was en route to it and pay them again to stay there for the night. Luckily they could still accommodate me. I'm not sure if SafariNow is terribly run or an absolute scam but AVOID AT ALL COSTS.

I am a host and have not been paid the balance of my last rental despite numerous emails to then. Very poor service and don't intend renting thro them again

Although I have booked several times in the past through Safarinow without any problems, now I have to
warn against bookings. I was forced to cancel a booking due to COVID-19. Although the cancellation was on time and was confirmed by Safarinow, I am waiting for the repayment for weeks. I have sent reminders several times without receiving any further reaction from Safarinow.
The landlady of the B&B which I booked referred to me to Safarinow for the refund, unfortunately without success.
At the same time I hear from friends in South Africa that Safarinow has been keeping the landlords waiting for their money too; there seems to be also various newspaper reports about Safarinow and this cases.

Despite Safarinow saying they will refund me within 5 days, I am struggling to get my money returned after a cancellation. They tell me that they need to get the money back from the venue first before they can refund me - this is not what they say on the Proof of Booking email where it clearly says “Safarinow will refund you with 5 days of a cancellation”. Beware of this company..!!

DO NOT BOOK THROUGH SAFARI.

Whatever you do. The establishment paid them back my refund and they are now not paying it back to me. They have told me twice that they have paid it back and it’s waiting to clear and that was over a month ago. They are robbing people of their money and I’m now having to get my lawyers involved. DO NOT BOOK THROUGH THEM.