Safe & Vault Store.com Reviews 

4,912
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting items arrive in perfect condition, are well-packaged, and often exceed expectations. The staff is frequently highlighted for being knowledgeable, patient, and providing excellent advice and personalized assistance during purchases. Reviewers also commend the efficient and fast delivery service, with many items arriving on time or earlier than anticipated, often with free shipping. Overall customer service is described as exceptional, offering valuable support both before and after sales, contributing to a smooth experience. However, some customers also noted occasional issues with the delivery process, including delays in shipping updates or receiving the wrong item.

What people talk about most

Product

Consumers find product to be positive, with many expressing happiness with their purchases and the overall... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and extensive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and quick... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent and helpful... See more

Service

Customers consistently note positive experiences with service, often describing it as great and excellent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

web site was easy to navigate. Bur I also spoke/chatted with a person who provided me with valuable information as I was making my decision regarding which vault door to purchase. At end of my resea... See more

Rated 5 out of 5 stars

I was internet shopping for a large gun safe and luckily stumbled upon Texas Safe and Vault. Better yet, my contact was Konnelly. He took the time to walk me through the best options (through emails... See more

Rated 5 out of 5 stars

Simon made my experience great! He guided me, advised me, gave me options to my initial inquiry, directed me to Ericka at NationWide Safe Logistics and she was a delight, as well as. She, too, was ver... See more

Rated 5 out of 5 stars

Great comms in questions about the product at the start. Great advice on moving and information about the product (was pretty quick too for online asking). Great shipping and packaging. Huge heavy... See more


Company details

  1. Security equipment
  2. Home Furniture Shop
  3. Safe & Vault Shop

About Safe & Vault Store.com

Written by the company

SafeandVaultStore.com is the leading online retailer, providing an extensive selection of safes and security solutions tailored to residential and commercial settings, including custom security solutions.

Shop Our Safes

Specials & Discounts
Gun & Rifle Safes
Handgun & Pistol Safes
Burglar & Fire Safes
Fireproof Safes & Waterproof Chests

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,912)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simon took the time to research and…

Simon took the time to research and came back with solid suggestions -- while I don't think that the products you have are likely to end up fitting my use case the way I had hoped for -- it is not due to lack of effort and thought put forward by your team.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Hollon 610d

Great experience all around. The first safe arrived damaged and customer support was excellent to deal with and new safe in pristine condition arrived shortly thereafter.

30 November 2025
Rated 5 out of 5 stars

$ Snapsafe Titan or Hornady Mobilis $$

I did a chat for info pertaining to snapsafe modular vs hornady mobilis. I was informed mobilis was manufactured in China as is snapsafe. Is mobilis worth the extra $$$? If Simon is a real person it means more to me than the generated AI crap. DOZERDON

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Safe Purchase

Whenever I called with questions, I received knowledgeable responses. JP was especially helpful in tracking down information on a blemished safe and getting back to me with the information. Even though that safe was no longer available from the manufacturer, he helped me purchase a new safe. The prices were good and the free shipping made it even better.

31 December 2025
Rated 5 out of 5 stars

Great

Fast delivery, great experience, no issues with my order. I love my little safe.

16 October 2025
Rated 5 out of 5 stars

Delivered as promised

Being able to chat with a representative was very helpful in asking the questions I needed answered.
I also needed to order using our tax exempt number and a rep was able to take care of that for me. The safe was delivered as promised and the installation was fine. One small thing is I wish there were instructions on the installation. Finally, I hope we do not need to order another safe, but if we need to we will come back to safe and vault store again!

15 October 2025
Rated 1 out of 5 stars

The FEDEX Tracking shows that a…

The FEDEX Tracking shows that a signature is required which is very hard to do and they haven't even received it yet. Hopefully will receive it on Friday.

2 December 2025
Safe & Vault Store.com logo

Reply from Safe & Vault Store.com

Thanks for sharing your concern. We do require a signature for all safe shipments. It’s the best way to protect our customers from stolen packages and ensures the order is received safely. During checkout we offer optional Order Protection that allows customers to waive the signature requirement, but it wasn’t selected on this order, so FedEx will require a signature at delivery.

If you need help coordinating the delivery window or signing electronically through FedEx, we’re happy to assist.

Let us know if there’s anything else we can do. We’re here to help make the delivery as smooth as possible.

Rated 5 out of 5 stars

Great communication with Jeff one of…

Great communication with Jeff one of your distributors. ordered everything off the website. Communications with the manufacturer on shipping was very good as well. They were able to ship the box the next day I ordered it.

1 December 2025
Rated 5 out of 5 stars

Great product, totally fit my needs!

This small , compact safe I ordered was perfect for my needs. I wanted something I could affix inside a wood dresser drawer to use as a mini safe for cash and credit cards. My handyman screwed it into the dresser for me and it’s perfect ! Very secure. 5 digit combo , small size is perfect. Came very quickly.

13 October 2025
Rated 5 out of 5 stars

Don't hesitate to buy from them, it is totally worth it and they are to be trusted.

Great comms in questions about the product at the start. Great advice on moving and information about the product (was pretty quick too for online asking). Great shipping and packaging. Huge heavy safe arrived in reasonable timing from across the country and was totally intact and had no damage. My only hope was a way to move it into the house at the end, but that is wishful thinking in this day and age. I will buy again in a few years when I need another should the opportunity present.

10 October 2025

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