SafeContractor Reviews 499

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 442 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, especially regarding the user-friendly platform and the support received during the accreditation process. However, some customers also noted issues with response times, with some experiencing delays in the accreditation process. A few other people also felt that the onboarding process could be overcomplicated or that the service was occasionally oversold regarding expected timeframes.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, highlighting their helpfulness and efficiency. Many... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficiency and... See more

Customer service

People report positive experiences with customer service. Many customers highlight the team's helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience, often describing it as easy to deal with, simple,... See more

Response time

Customers had ambiguous experiences with response times. While some reviewers praised the quick turnaround... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The application webpage was fairly easy to navigate. When further information was required, I received an email stating that the auditor had tried to call. This was not the case. Clarification on th... See more

Rated 4 out of 5 stars

The pre audit could have done with someone with more experience doing it but she will learn, she asked us for some things that were not applicable to a company of our size. The Audit itself was fine

Rated 5 out of 5 stars

An important Customer for Opal Contracts (UK) Ltd requires Safe Contractor. The sheer number of accreditations needs by SMSs seems excessive so I was not looking forward to being audited by yet anoth... See more

Rated 5 out of 5 stars

Rob Corish from Safe Contractor is patient, diligent, helpful, and quick to respond. He has been a great support. Renewing memberships/compliance is new to me, and it's been a minefield. I was guided... See more


Company details

  1. #16 of 17 best companies in Occupational Safety and Health

Written by the company

Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, contractors and suppliers to become and remain compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

499 reviews

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1-star

Replied to 46% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

This is effectively an extortion racket…

This is effectively an extortion racket owned by a private equity firm. In 5 years the price has doubled, and there has been no material benefit or added value in that time. Our clients insist we have it, and the cost will be passed on, but I could not tell you a single benefit this brings to my small company.

13 April 2026
Unprompted review
Rated 2 out of 5 stars

Sharp Price Rise

We were requested to sign up to this scheme due to a client contract. It would not be relevant to our company otherwise. The substantial £400+ price increase in 2025 was given, without warning, and not welcome.

30 March 2026
Rated 5 out of 5 stars

We have subscribed to SafeContractor…

We have subscribed to SafeContractor for several years and have always been impressed by the professionalism and helpfulness of their staff.

Every step is carried out with great attention to detail and their knowledgeable assistance is always readily available whenever needed.

It’s good to know that we have this accreditation which is required by many companies in such a competitive business world and it has been a positive when negotiating new contracts with potential customers.

Five stars every time. *****

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great support

Great support, very smooth process and very helpful auditors. Really enjoyed working Safe Contractor, would recommend.

2 April 2026
Rated 3 out of 5 stars

They Take money Too soon sometimes…

They Take money Too soon sometimes directly without you Knowing straight from your acc ? Thats if its in There? And also charge Too much etc I am a sole trader one vehicle is use and they want almost £600 ? MY safe contractorvis still valid for at least 3 mths but they still want payment in Advance.

25 March 2026
Rated 3 out of 5 stars

Took a long time to get the process…

Took a long time to get the process completed, partly by the insistance that we provide documents relating to Construction Work, which is not something we are involved in. Initially, no amount of explaining would resolve the issue. Eventually, got it sorted but was not what could be described as a 'efficient process'.

25 March 2026
Rated 4 out of 5 stars

The communication from the start of the…

The communication from the start of the process was fantastic. I spoke with a guy called Andrew Payne who was especially helpful in adding our documents and helping us choose which ones we needed. The final Audit process did take a little longer then expected after adding the Express service, having to prompt the auditor daily for a response.

25 March 2026

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