Safeguard UK Reviews 

6,618
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting that the entire phone process is remarkably smooth, well-organized, and very easy to understand. Consumers also appreciate the user-friendly website and consistently find that the insurance quotes offer reliable coverage at very competitive and affordable prices. However, some people mentioned that renewal quotes could be significantly higher compared to previous years and sometimes include unexpected additional service charges. A few reviewers also noted difficulties interacting with automated online systems or experienced technical website issues when trying to successfully complete their insurance transactions.

What people talk about most

Price

Clients share positive opinions on price, noting that policies offer great value and competitive quotes for... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the online process is smooth, well... See more

Service

People report positive experiences with service, highlighting great prices, straightforward policies, and... See more

Website

Customers consistently note positive experiences with website, describing the online process as smooth, well... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful. Good value compared to other companies. Also recommended by consort motor homes, said they are really good if you need to make a claim. Very easy to understand when arranging over the... See more

Company replied

Rated 5 out of 5 stars

Before I purchased this I tried another company and found it to complicated to complete I abandoned this and went to this firm and it was easy so the other firm lost a sale . Although I am a pensione... See more

Company replied

Rated 5 out of 5 stars

The lady that I spoke to was so pleasant, friendly and helpful. She ensured all details were taken and sorted whilst applying for the quote, and helped to answer every question I had throughout the pr... See more

Company replied

Rated 5 out of 5 stars

Very helpful and very easy. In times where you just want something done, to speak to a real person and get things sorted was very so refreshing. Not experienced thankfully how a claim is handled but i... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Safeguard provides a range of insurance products to suit the needs of caravanners, motorhomers and home owners throughout the UK. Our knowledge and expertise spans insurance for motorhomes, caravans, static caravans, park homes and houses.

Safeguard UK

Written by the company

We understand caravan, motorhome & home insurance

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,618)

2,172 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price

Good price, friendly service on the phone. Good

9 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review.

It is great to hear that you received a good price and friendly service on the phone.

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards, Tahara @ Safeguard

Rated 5 out of 5 stars

Good Price for Good Cover

I found Safeguard’s website easy to use and understand. Plus and most importantly the premium was at an affordable price for the cover required.
However, as with any form of insurance and companies involved with it. The proof will be in how Safeguard responds should the unthinkable ever happen and I have to submit a claim! Pleased with the service provided to date. Thank you.

19 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your thoughtful 5 star review and feedback! We’re pleased to hear that you found our website easy to use and understand, and that you were happy with the affordability of your premium and the cover provided.

We completely understand that the true test of any insurance policy is how we support our customers should they ever need to make a claim. We hope you never need to find out, but should the unexpected happen, we’ll be here to provide support and guidance throughout the claims process.

If you have any questions or need any support, please reach out to the team who will be happy to help.

Kind regards, Kirsty @ Safeguard

Rated 1 out of 5 stars

Hidden costs

I purchased Contents Insurance as the cover really looked gr8 and was suitable. However, after I had taken out this policy, I found that it went through Swinton and then through an unheard of finance provider as I needed to pay monthly. This credit provider increased the policy cost by adding an interest rate APR of 18.2% PLUS and £7.49 admin charge. So, I cancelled it, WATCH out for this it is wrong and should be stated at time of purchase not after the fact.

19 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thanks for taking the time to leave a review. We appreciate you sharing your experience and feedback regarding the contents insurance policy.

The monthly premium and total amount payable is shown prior to the policy being incepted, but I appreciate if this wasn't clear.

If you would like to discuss this further or log a complaint, please reach out to the team who will be happy to help.

Kind regards,

Chris @ Safeguard Insurance

Rated 5 out of 5 stars

Easy to deal with

Very professional and polite also able to talk to somebody

18 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We are delighted to hear that you found our service very professional and polite and that you were able to speak directly with someone!

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards, Tahara @ Safeguard

Rated 5 out of 5 stars

Recomended

18 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We are delighted to hear that you received a recommended service from us!

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards, Tahara @ Safeguard

Rated 5 out of 5 stars

Did a comparison site check after big…

Did a comparison site check after big increase in premium from current provider.
Was pleasantly surprised in the quote from Safeguard and proceeded to purchase policy

14 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review.

It is great to hear that you were pleasantly surprised by the competitive quote from Safeguard following your comparison check and that you decided to set up your policy with us.

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards, Tahara @ Safeguard

Rated 5 out of 5 stars

Very simple process from start to…

Very simple process from start to finish. Good communication!!!

17 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We are delighted to hear that you experienced a very simple process from start to finish and enjoyed good communication with us!

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards, Tahara @ Safeguard

Rated 5 out of 5 stars

Satisfied

Competitive quote.

18 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We are delighted to hear that you received a competitive quote from us!

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards, Tahara @ Safeguard

Rated 5 out of 5 stars

Great price on a good insurance cover…

Great price on a good insurance cover for our needs simple and hassle free will definitely recommend

18 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We are delighted to hear that you secured a great price on insurance cover for your needs and experienced a simple, hassle-free process! We truly appreciate your recommendation.

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards, Tahara @ Safeguard

Rated 4 out of 5 stars

Very helpful

11 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your kind review and feedback! We’re delighted to hear that you found our team very helpful. We really appreciate you taking the time to share your experience and choosing us!

If you have any questions or need any support, please reach out to the team who will be happy to help.

Kind regards, Kirsty @ Safeguard

Rated 5 out of 5 stars

Straight forward

Straight forward! Excellent cover in the UK & EU for a fair price. Thanks

17 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your fantastic 5 star review and feedback! We’re delighted to hear that you found the process straightforward and that you’re happy with the level of cover provided in the UK and EU at a fair price.

If you have any questions or need any support, please reach out to the team who will be happy to help.

Kind regards, Kirsty @ Safeguard

Rated 5 out of 5 stars
Safeguard UK logo

Reply from Safeguard UK

Thank you for your kind 5 star review and feedback! We’re delighted to hear that you found our service extremely helpful and our team polite.

If you have any questions or need any support, please reach out to the team who will be happy to help.

Kind regards, Kirsty @ Safeguard

Rated 5 out of 5 stars

Everything was seamless until I had to…

Everything was seamless until I had to add a signature. I found that stressful as my computer skills are basic. Without that stress it would have been 5*.

They understood my difficulties with technology and will look to it in the future.

Increased to 5*

18 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to share your feedback. We’re pleased to hear that everything was seamless overall, although we’re sorry to hear that adding your signature caused some stress.

We appreciate that not everyone is confident with technology, and we understand how this could have been frustrating. We’ll take your feedback on board as we continue to improve the experience for our customers.

We’re glad that, aside from this, you were happy with the service, and we hope we can earn that 5-star rating next time!

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!

Kind regards, Vicky @ Safeguard.

Rated 5 out of 5 stars

Contacted through Quidco

Contacted through Quidco, easy to navigate questions and very happy with policy offered.

18 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your lovely 5 star review feedback! We’re delighted to hear that you found the process easy to navigate and are happy with the policy offered.

If you have any questions or need any support, please reach out to the team who will be happy to help.

Kind regards, Kirsty @ Safeguard

Rated 5 out of 5 stars

Great service yet again from Lesley…

Great service yet again from Lesley went through all deals and got me the correct price

18 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you so much for your lovely 5 star review! We’re delighted to hear that Lesley provided such great service once again and took the time to go through all the available deals to find you the correct price.

If you have any questions or need any support, please reach out to the team who will be happy to help.

Kind regards, Kirsty @ Safeguard

Rated 5 out of 5 stars

Exellent cover

Very friendly and helpful explained all that was covered

14 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you so much for your lovely 5 star review! We’re delighted to hear that you found our team friendly and helpful, and that everything was clearly explained.

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.

Kind regards, Kirsty @ Safeguard

Rated 5 out of 5 stars

Quality house insurance

Quality house insurance

18 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your kind review! We’re delighted to hear that you think our home insurance is great. We really appreciate you taking the time to share your positive feedback with us.

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!

Kind regards, Vicky @ Safeguard.

Rated 5 out of 5 stars

competitive price

competitive price

17 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We are delighted to hear that you were pleased with our competitive price. Providing great value and quality service is always our priority.

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards, Tahara @ Safeguard

Rated 5 out of 5 stars

Very helpful

Very helpful. Good value compared to other companies. Also recommended by consort motor homes, said they are really good if you need to make a claim.
Very easy to understand when arranging over the phone.

17 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We are delighted to hear that you found arranging your policy over the phone so easy to understand and that you are enjoying great value compared to other companies. It is fantastic to know that Consort Motorhomes recommended us, especially regarding our claims support.

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards, Tahara @ Safeguard

Rated 5 out of 5 stars

Great Price

Purchased home insurance from Safeguard online from a compare the market site. I went for the gold package to ensure everything was covered still a very competitive price. I had a couple of queries which the lovely patient lady at Safeguard was able to answer.

17 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review.

We're glad to hear that you found our Gold package so competitive and complete and that our lovely, patient team member was able to answer all of your queries!

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards, Tahara @ Safeguard

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look