I had been stored my stuffs there for 3 years, no issue, customer service nice and friendly and always available when we needed them. The common area was clean, I do definitely recommend as aswell as... See more
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I called the Battersea branch and spoke with Paul Mitchell who was super friendly snd helpful and had everything booked for me in minutes. He helpfully answered the couple of questions I had and confi... See more
Company replied
Great easy set up, David was great
Company replied
Excellence customers service, very satisfied. I highly recommend this to use this service. quite quick and response
Company replied
Company details
- #18 of 29 best companies in Self storage facility
- #32 of 56 best companies in Storage facility
- #8 of 18 best companies in Warehouse
Written by the company
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Written by the company
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Contact info
Ingate Place | Battersea Park, SW8 3NS, London, United Kingdom
- 020 7622 1000
2.8
Average
6 reviews
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The worst customer service ever
The worst customer service ever, especially in the Battersea Ingate branch. Whenever you speak to them- make a note or written email confirmation and keep it as this branch will mess things up for you. I was renting out the unit with them for the whole year and I wouldn't recommend using their services.
13 January 2025
Unprompted review
Reply from Safestore - Battersea Park
Hi Alina, we appreciate your feedback and have forwarded it to the store team. Should you have any further questions, please don’t hesitate to contact our Customer Services team at customerservice@safestore.co.uk.
Less than a star
Less than a star ! Hi
I’m absolutely heartbroken ,I’m in a difficult and distressing situation. Which affected my physical health and my mental health.As my belongings means a lot to me ( mentally and all my stuff I bought from my savings).I’m still in shock and I can’t believe it. You didn’t give a final notice or tell me that you will auction it I checked last email was regarding payment with a link that’s it no warring that you will sell my stuff if I did pay or anything final notice as I just checked as I explained before I had a surgery and was in the hospital so I was in a critical condition. I know you have got a lien over my belongings but first you have to give an option or a notice before doing what you did. You had to give the option and you could hold on to My belongings before auction it . It’s so unfair and I just want my belongings that’s it please. Give me the number of the auction And I need the number of the debt collection ASAP as I asked on the phone? I’ll pay my outstanding and I’ll pay upfront. There’s no humility please!Important to read and reply
I’ve been sent you emails but no responses what so ever.
I need the number of the agency collection and the receipts of the items that been sold and the amount it been collected. It’s my right. You sold it without my a final notice and you breached the contract and you been not corporate with this matter! Bad customer service
4 July 2024
Unprompted review
Reply from Safestore - Battersea Park
Hi Alisss, we have received your feedback which has been passed to the Regional Manager and store team to follow up with you. If you have any further queries, please don't hesitate to contact our Customer Services team at customerservice@safestore.co.uk.
Nice place to store and friendly team
I had been stored my stuffs there for 3 years, no issue, customer service nice and friendly and always available when we needed them. The common area was clean, I do definitely recommend as aswell as Safestore in general.
10 May 2024
Unprompted review
Reply from Safestore - Battersea Park
Thanks Ugo for taking the time to leave us a review. Glad to hear you were happy with the service you received. We appreciate the recommendation.
Reply from Safestore - Battersea Park
We appreciate the great feedback Christopher!
Customer Service - Booking
I called the Battersea branch and spoke with Paul Mitchell who was super friendly snd helpful and had everything booked for me in minutes. He helpfully answered the couple of questions I had and confirmed everything minutes later by email.
24 May 2022
Unprompted review
Reply from Safestore - Battersea Park
Many thanks for the feedback and top rating Eden - glad to hear you were happy with the service you received from Paul.
Excellence customers service
Excellence customers service, very satisfied. I highly recommend this to use this service. quite quick and response
24 February 2022
Unprompted review
Reply from Safestore - Battersea Park
Hi there Rachel, glad the store team were able to help - if there's anything else we can help with to take your rating to a 5, please don't hesitate to get in touch.
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