Safestyle Reviews 

48,797
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 304 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the professional installation teams for arriving on time, being extremely polite, and ensuring that workspaces are left clean and tidy after completing the job. Many consumers also appreciate the impressive quality of the windows and doors, noting that the new additions greatly enhance their home security and modern appearance. Some reviewers were not happy with the after-sales support, mentioning unresponsive customer service, delayed responses to complaints, and unresolved product defects such as peeling doors. Additionally, a few people mentioned experiencing pushy sales tactics and dramatic price drops during the initial quoting process.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with many customers praising professional fitters who... See more

Staff

Users describe ambiguous interactions with staff, as some customers praise helpful, friendly, and... See more

Product

Clients share ambiguous opinions on product, with some expressing delight over solid, high-quality doors and... See more

Quality

People report ambiguous experiences with quality, as many reviewers praise the solid materials, immaculate... See more

Price

Consumers find price to be ambiguous, with some reviewers reporting great deals and competitive costs for... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First of all my windows are mix matched, I know this is not right. And also I have am still waiting for help with operating the new windows. I can not seem to be able to open them since installation.... See more

Company replied

Rated 3 out of 5 stars

The are bad I call them to fit two windows The surveyor is come measure and decide to make smaller without tell me I make the complaint but they not done anything about that The are i... See more

Company replied

Rated 3 out of 5 stars

The salesman carried out a home visit which lasted 2 hours - the quote started off at £29,000 and it was then reduced to £18,000, over a period of weeks it was gradually reduced to £11,000 - how can... See more

Company replied

Rated 4 out of 5 stars

Everything went fine and within the agreed time. The fitter (Rowen) was a class act; super efficient and quite meticulous in his work. The main complaint I have, however, is that the responsibilitie... See more

Company replied


Company details

  1. Door shop
  2. also in
  3. Double Glazing Installer
  4. Window supplier

About Safestyle

Written by the company

At Safestyle, we pride ourselves on being an affordable national installer. When it comes to deciding who to choose to change your doors and windows we know our customers want to be certain of a few things. They want to know the product is quality, the fitting is done by experts and that both those come at an excellent price. Our size and experience allows us to tick all those boxes every time.

We manufacture our own products at our state of the art factory in the UK, complying with and in many cases exceeding government regulations and standards.

We know that a great product is no good unless it's fitted perfectly and with that in mind we train our fitters to the highest standards, what's more because of our size we offer them year round work meaning we can keep hold of the very best fitters in the industry.

Contact info

3.2

Average

TrustScore 3 out of 5

49k reviews

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3.2

All reviews

(48,797)

292 reviews in the last 12 months

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Rated 1 out of 5 stars

Harassment

Visited their site which offered an instant quote. I clicked thinking I can put some dimensions in and get a price...but NO...it's a trick for them to bombard you with unwanted calls. This is 100% harassment! If their products were good they wouldn't need to do do this.

14 October 2026
Unprompted review
Rated 1 out of 5 stars

Rusty Letterbox

Had my new doors and windows for 6 months and my letterbox has gone rusty. Tried contacting them numerous times but they won't do anything about it. Whole fitting experience was horrendous, and now I'm left with a mess.

Update - Reply from Safestyle is a joke. I've sent them my details multiple times, and I email them daily. Still no direct response to me.

6 March 2026
Unprompted review
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Reply from Safestyle

We are very sorry to hear about the ongoing issues with your letterbox and the difficulties you have experienced in getting this resolved. It is extremely disappointing to learn that your previous communications have gone unanswered. We understand your frustration and have today requested that your regional team reach out directly to assist further regarding the work.

Rated 5 out of 5 stars

My windows and doors look Amazing

My windows and doors were installed with every care taken to ensure they had a clean and crisp finish. Much better quality than my old windows and the doors are more solid and heavier. The fitters Brad and Josh were really lovely, thorough in their work and left everything clean and tidy. They showed me how to use the locks and left all the keys close to each product so I knew which was which. Would highly recommend.

9 October 2026
Unprompted review
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Reply from Safestyle

It's fantastic to hear you had such a positive experience with our installers and we're delighted that you're happy with your new installation. Thank you for taking the time to leave such a positive review, it's greatly appreciated.

Rated 2 out of 5 stars

“Not our problem attitude “

The initial selling tactics were different, I was quoted £6000 for a new front door when I said it was too dear I was asked what I was prepared to pay. After agreeing a price the fitting went ahead and I’m pleased with the door
I discovered once they’d left the fitters severed an internal wire and my hall lights were not working
I contacted Safestyle to explain I was met with a definite “not our problem” attitude They said it’s the buyers responsibility to check for internal wires and cables
The response I got was abrupt and there was absolutely no room for negotiation and I was told to go through my insurance which after a resounding ” not our problem “ from the complaints department I did
I would not recommend this company on that badis

16 July 2026
Unprompted review
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Reply from Safestyle

Thank you for sharing your feedback with us. We're pleased that you're happy with your new front door, however we appreciate your concerns regarding the issues during installation. We take these matters seriously, and we will be reviewing our installation procedures to ensure our team handles these situations with better care moving forward.

Rated 5 out of 5 stars

We had Andy Hunt rep Safestyle visit us today

We had Andy Hunt rep visit us today. We were uncertain of what to expect and affordability
However Andy was brilliant friendly and helpful never once did we feel pressured
We went ahead and ordered and the price he gave us was great he genuinely gave us a great price
I would recommend anyone to use Safestyle because of the service Andy gave us
Thank you

6 October 2026
Unprompted review
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Reply from Safestyle

It's excellent to hear you had such a positive experience with our representative . We appreciate your recommendation and thank you for taking the time to share your positive feedback.

Rated 1 out of 5 stars

Terrible

Arranged for someone to come and quote for new windows. Off the bat he asked if my husband was home to discuss with him. He then said he couldn't/wouldn't quote for my windows as we are in a conservation area and they don't do full quotes for the additional conservation approval we would need. They only price the job and don't provide any more details until the contract is signed.
He left without taking any measurements or even looking at the windows we wanted replaced.

5 October 2026
Unprompted review
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Reply from Safestyle

Please accept our sincerest apologies for the difficulty you have faced regarding our recent visit.

We have reached out to you to obtain your details so we could investigate this further. Unfortunately, we have yet to receive a response. If you could please email us with your full name, address, postcode and contact details to SafestyleCustomerEngagement@Safestyle.co.uk we will endeavour to investigate this incident further.

Rated 5 out of 5 stars

Dom from safestyle

We had a side garage door replaced by DOM.
Such a lovely guy. So friendly, precise and professional. The finish is immaculate. All the old stuff taken away and the site left clean and tidy. He did a brilliant job, thank you Dom.

21 September 2026
Unprompted review
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Reply from Safestyle

Thank you so much for the five-star review! We're absolutely thrilled to hear that you are happy with your new door and that the installation was handled with such care. Your feedback means a lot to our team!

Rated 3 out of 5 stars

First of all my windows are mix…

First of all my windows are mix matched, I know this is not right. And also I have am still waiting for help with operating the new windows. I can not seem to be able to open them since installation. The installation team say I will receive a booklet almost 3 weeks now and nothing yet. Not sure what to make of it all yet....

20 September 2026
Unprompted review
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Reply from Safestyle

Thank you for your recent contact.

We have reached out to you to obtain your details so we could investigate this further. Unfortunately, we have yet to receive a response. If you could please email us with your full name, address, postcode and contact details to SafestyleCustomerEngagement@Safestyle.co.uk we will endeavour to assist further regarding the issues detailed in your review.

Rated 5 out of 5 stars

The guys came on Thursday to start our…

The guys came on Thursday to start our replacement gutters, sofits and facias. They were so polite and professional and quick. For the back, everything had to come through the house. No mess and no dirt. Simon and Jake have done a beautiful job, no problems. They have cleared the rubbish and left everything very tidy.

2 October 2026
Unprompted review
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Reply from Safestyle

We are delighted to hear that you had such a positive experience with your recent installation! We appreciate the feedback regarding the team and it's always fantastic to hear that the installation went smoothly. Thank you for sharing your review with us.

Rated 5 out of 5 stars

Nice experience

Nice experience - sales and survey quick and easy - installation on time and very good job - !

30 September 2026
Unprompted review
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Reply from Safestyle

Thank you for the review, it's fantastic to hear you had such a positive experience with our team!

Rated 5 out of 5 stars

I had such a wonderful and informative…

I had such a wonderful and informative visit with Vijay. He is lovely gentleman, and I am extremely pleased with both my windows and doors purchase and the outstanding service he provided.

Vijay took the time to explain every aspect in detail, answered all of our questions with patience, and gave us the space to carefully consider our options without any pressure. His knowledge, professionalism, and friendly approach made the whole experience enjoyable and reassuring.

For any future purchases, I will definitely be booking with Vijay again when the time comes to complete the rest of our house. I highly recommend him to anyone looking for excellent service and expert advice! :)

27 September 2026
Unprompted review
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Reply from Safestyle

Thank you for taking the time to leave such a positive review. We are so delighted to hear about your wonderful experience with us! It's fantastic to know that our team provided such outstanding service and that you are extremely pleased with your new windows and doors. We truly appreciate your kind words.

Rated 1 out of 5 stars

Still no progress

Still no progress, after no contact Im now getting messages saying apolgies and they will resolve it, but still nothing happens. Its really poor aftercare and not a company I would use again or recommend.

28 May 2026
Unprompted review
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Reply from Safestyle

Thank you for taking the time to share your feedback. We understand a regional manager has since been in contact regarding the outstanding work, however we will follow this is up today to ensure it's resolved.

Rated 1 out of 5 stars

Door stopped opening and shutting…

Door stopped opening and shutting properly not long after it was put in. Constant rescheduled appointments on their side. It actually got to the point of them ringing 2 days ago to reschedule again. Hubby has literally told them to take it out if they weren't coming. Low and behold the workman came. It was also a quick fix. But its been a nightmare. I have arthritis and it got to the stage where I had to use the back door because the new door wouldn't open. I didn't have the strength in my hands. This has been going on for over 3 months. Nightmare customer service. If anything else goes wrong they will be taking it out. We paid alot of money and it became a shamble. Wouldn't use them again.

28 June 2026
Unprompted review
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Reply from Safestyle

We sincerely regret the significant difficulties you encountered with your door and the scheduling of repairs over the past three months. We understand how frustrating this must have been. Unfortunately, we have been unable to locate you account form the details provided. To allow us to investigate this further, please can you email us with your full name, address, postcode and contact details to SafestyleCustomerEngagement@Safestyle.co.uk to enable us to assist.

Rated 1 out of 5 stars

Had all windows done

Had all windows done, after they were done we noticed scratched and marks inside on two windows, and a huge gap underneath the window. They said someone will come out to have a look when they replace a vent in the kitchen. The manager said they will order the two new windows. And they will be in touch. I also wanted to have the confirmation payment by email when we paid it all. They done none of it. I called three weeks ago. Nothing was ordered from the manager. No payment confirmation came through either. So they said three weeks ago they've ordered the glass. And said i should get my payment confirmation email within a week or two. I also made a complaint. I noticed another problem with the beading on the bathroom window. Now the manager calls me last week to say the window glass still weren't ordered and they just put it in and still no call from complaint or the email for the payment. What a joke.!!!!!! I will be seeking legal advice because i dont trust anything from this company. Please don't get windows from safestyle or Anglican. I need to see about a legal case i would also like to add my reference details they gave me. Job reference- 30504674 job completed under victoria Hegarty. Complaint number provided- 00967589.

1 July 2026
Unprompted review
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Reply from Safestyle

Thank you for taking the time to provide this feedback. We appreciate your frustrations and sincerely apologise for the level of service you have received thus far. Having to follow up repeatedly without receiving the expected updates or documentation is not in line with the service we aim to offer.

We have noted the reference and complaint numbers you provided so that we can immediately investigate the breakdown in communication regarding your glass order and payment confirmation. Our team is currently reviewing your account and someone from the regional team will reach out to address the outstanding installation concerns and provide a clear timeline for completing the necessary repairs. We appreciate your patience while we work to resolve these matters.

Rated 1 out of 5 stars

They take you money and run avid at…

They take you money and run avid at cost still no reply ti trustpilot reviews

11 September 2026
Unprompted review
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Reply from Safestyle

Please accept our apologies for any delays you have faced regarding the scaffolding at your property. We have contacted your regional team again today to ensure they are in touch directly to provide an update.

Rated 5 out of 5 stars

From start to finish it could not have…

From start to finish it could not have been better the installation amazed me so quick a man that new is job

2 September 2026
Unprompted review
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Reply from Safestyle

We're so happy to hear our installation team provided such a quick and professional experience for you. Thank you for taking the time to leave your feedback

Rated 5 out of 5 stars

We had our door installation and he did…

We had our door installation and he did a really good job. He was very efficient and tidy and we are very happy with our door. He was very friendly and happily did the job. Thank you.

Installer name: Luke Walton

24 September 2026
Unprompted review
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Reply from Safestyle

We're so happy to hear you're pleased with your new door and the efficient, friendly service our installer provided. Thank you for your kind words!

Rated 1 out of 5 stars

Awful experiencing and time wasted

Reasons I refused to proceed with a request for quotation - insisting I need to be present at a property I am a landlord of, will not take BACs as a deposit, Rude and condescending sales person who just called me, if he's the best they've got I have no confidence in their product or service. If they can afford to throw custom away like this their prices must be over-inflated. It's was like dealing with a double glazing company from the 80s.

24 September 2026
Unprompted review
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Reply from Safestyle

We are truly sorry to hear about your recent experience. Your concerns regarding payment methods and the conduct of our salesperson have been passed through to the relevant team internally for further review. This is certainly not the impression we aim to create, and we appreciate you bringing these issues to our attention.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I lost four days of work because they either did not turn up on the day that they said that they would, or turned up on a day without telling me. Almost impossible to get through to the local office, with the field manager for the Swansea office constantly blaming the call centre staff for any issues (who were actually lovely). No one would take responsibility for the issues caused. Would not recommend this company to anyone.

24 September 2026
Unprompted review
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Reply from Safestyle

We are truly sorry to hear about the significant disruption and frustration our service caused you. We understand your disappointment regarding the scheduling issues and the difficulty in reaching our local office. We are reviewing these matters internally to prevent similar occurrences moving forward.

Rated 5 out of 5 stars

Excellent experience from beginning to…

Excellent experience from beginning to the end with lots of attention from the company, high expertise and high quality. Thanks very much.

19 September 2026
Unprompted review
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Reply from Safestyle

It's excellent to hear you had such a positive experience with us from beginning to end! We truly appreciate your kind words and thank you for taking the time to leave your review.

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