Safestyle Reviews 

Wouldn’t recommend Safestyle. Had our installation booked and received a call at 5.30pm the day before to say they will be unable to come and arranged for the following week. Following week came and nobody arrived, they had forgotten to book us in. Rearranged for the following week and nobody arrived until 10.30am, and that was only after I called to find out what time they were coming.

Customer service wasn’t great, the person on the phone didn’t seem bothered at all with my concerns.

The person who did show to complete the installation did a good job, but the service received before tainted that. I have taken x3 unpaid days off work for this.

Wish I would’ve read the reviews before confirming an order - avoid avoid avoid!

I’d give 0 stars if I could. We had the most disgusting service from someone who came to quote us on a new composite front door. His name was Aslam. He well over stayed his welcome. Was at my house for an hour and half! Why does a door quote take that long? He first quoted us £5000 for a new front door! No frills composite door. We gasped and he said how much was you expecting. I said no more than £2000 and he laughed in our faces saying we’ll never get a door for that price. You’ll only get these special ultion locks from us blah blah. He did the usual ‘let’s call my manager’ and got it down a little bit more. But he was so rude, condescending and he’s lucky he didn’t get thrown out our house. The whole ‘no pressure quote’, he definitely added pressure!
Anyway, we now have our new composite door WITH ultion lock from another company - £1500 with installation. So up yours safestyle!

Excellent product with outstanding installation, fantastic 👏

We have used safestyle windows for all our windows and doors in our home .
We wanted to upgrade our kitchen door and asked for a stable door .The salesman showed us photos that were sent to him by someone else I assume his manager of the type of door i wanted and we signed the deal .
Deposit paid surveyor came, installation booked soon after ,all good 👍
No !!! The door delivered and fitted is not at all what we expected to be installed!
We have been given the safestyle version of a stable door which looks like a prison door with a window for food delivery!
This we have been told is the only style they do in pvc and what i had thought i was getting is a composite door which would have cost more!
We was not told this or given the opportunity or option to consider buying what i have had my heart set on having as my kitchen door.
We have been miss sold for a quick sale and bonus!
Yes we wanted a good deal but would have bought what we wanted if we had been given the price and options!!
We would have maybe even gone to another company for comparison but we was robbed of that opportunity for the sale and our stupid loyalty to the company as we never had any issues in the past .
Never ever will they do any work for us again or my family!
Buyer be aware!! What they say you are signing for may not be what you get !
What makes it worse is you are expected to sign an email so no paperwork to look at first, but that would not have made much difference as we stupidly trusted the salesman who came to our home on a Sunday even amended our plans so that he could come earlier then planned.
Addendum; after all the give us your details we will look into it ,NOT A THING !!@ ALL FOR SHOW LIKE THEY CARE AND WILL LOOK INTO THE PROBLEM. ANOTHER REASON NOT TO TRUST!

From a know-it-all installer who bodged the job, to a non-existent customer service team who ignored repeated requests for someone to call so a window could actually close (still waiting for this, 7 weeks post installation) avoid Safestyle UK if you want quality workmanship and value for what you've paid for.

When the window came it only took a few hours, Kieron and Stephen were great, very efficient and kept the place clean, they worked well together and answered all my questions. the window looks great and simple enough instructions on operating it.

When I fiest ordered my door the company was anglian who fited my door. I filed a service visit on the 4th of April and nothing until I put comments on trustpilot over a month later. They then contacted me to say the local team would contact me. They did not until I put another comment then they fixed a date of the 21st of April. They were supposed to change the handles on the door after I send pictures of the ones on the door which were poor quality. Guess what the man arrived so deal with other matters with the door but no door handles,the very thing i requested the service visit for. Had I knowen that safe style had taken over anglian I would not under any circumstances placed an oder with them. My suggestion is think twice before you buy.

Customer Complaints Department
Safestyle UK

Dear Sir/Madam,

FORMAL SECOND LETTER BEFORE FURTHER ACTION

FAULTY INSTALLATION, SUBSTANDARD WORKMANSHIP AND DEMAND FOR REFUND

I write further to my previous formal complaint dated 11/05/26, to which I have not received any satisfactory response.

Despite repeated telephone calls and assurances that someone would return our calls, no meaningful action has been taken. The level of customer service has been wholly unacceptable, adding further frustration to an already serious situation.

The installation carried out at my property is, in my view, defective and below acceptable industry standards. The workmanship is substandard, faults remain unresolved, and I no longer have confidence in your company’s ability to rectify the issues properly.

As a result, I am now formally requesting:

* A full refund of all monies paid
* Appropriate compensation for the distress, inconvenience, time, and disruption caused
* Written confirmation of how and when this matter will be resolved

Please also note that we have now contacted the relevant Ombudsman service regarding this matter and are pursuing advice concerning further action available to us under the Consumer Rights Act 2015.

Given the continued failure to resolve this complaint within a reasonable timeframe, we are also considering obtaining an independent inspection report and pursuing recovery of costs through the appropriate legal channels if necessary.

This letter should be treated as a final opportunity to resolve matters amicably before escalation.

I require a full written response within 7 days from the date of this letter.

Yours faithfully,

Had our new French doors installed today. Jordan & Guy our fitters were punctual, polite, friendly and professional whilst completing their work to a high standard, respected our property and cleaned up after themselves. Thank you lads.

I would avoid at any cost. I have a guy come in and sell me a door, did a credit search and got my finance in place then sends a letter that they cant do the job. No reason why, no one to speak to. The worst customer service ever, they didn't call to apologise or offer an alternative.

I am regretting that I did not read the reviews before allowing this company to schedule an appointment for initial ''no-obligation'' quote. Apparently, that never happens because the sales rep will push you to decide and say a 'Yes' or you lose the offer which I assume is what they do to every customer and in making us fall in this trap he promised that if we change our minds before 7 days we can cancel for a full refund that would be credited immediately. WHAT A SHAME AND WHAT A LIE Now when I call the customer service they are saying 28 days and WHY? WHY 28 DAYS ? so that at least you can earn some interest on that money? What kind of a national company is this? I hope after reading my review even if one persons thinks twice before accepting your offer I will thank God.

Whilst I appreciate that everyone has a different experience with this company, I have to say that mine has been shockingly bad and I wouldn't recommed Safestyle to anyone.

I had my door fitted back in Febuary and there were severe scratch marks on the door frame and the handle was also marked. I was advised that they would be out to repair the faulty parts.

Two months later they eventually came out with a completely different colour to the door we'd had fitted.....really don't know how this could happen when they fitted the door and did the order to replace the damaged piece.

After numerours calls to find out when they were going to come out again and after multiple false promises that someone would call me, I eventually received a text message to say they'd be out on the 15th May.

I took the day off work and waiting patiently but surprise surprise, no-one bothered turning up and also no effort made to contact me to say they couldn't make it.
Again, multiple phone calls and assurances that i'd get a call back but to date, still waiting.

I also had them measure up my windows when they initially came out to do the door. This was something we'd be doing in the future. When I asked for the quote for the windows, I was basically called a liar and that this measuring didn't take place. This was later back-tracked on and I was instead given the excuse that the salesman's children had drawn all over the measurements and the quote......this is almost as bad as saying 'my dog ate my homework!'

Numerous promises of a call back that never happen.....customer services pretty much non-existant.

From start to finish the process has been a joke.

If you've had a good experience with this company then good for you. My personal recommendation is to stay well clear. My issues have been going on for over three months now and still waiting to be resolved.

Booked an appt with this Company for 13.00 on saturday and they didn't even bother to show. Disgraceful.

I ordered patio doors from Safestyle recently and someone came out to measure up.
She gave us very little information on the patio doors and no photos, but we decided we would go with the price offered, and we paid a deposit.
A surveyor came out after this, who gave us even less information about the patio doors except when we asked him direct questions, which included the height of the step out of the living room onto the patio.
We were told it would be double the height of our current patio doors
This was unacceptable to us as it would be a serious tripping hazard for my wife, who has had falls that required surgery and cancelled the order
I phoned Safestyle today ( 11/05/2026) regarding our refund to be informed it would take up to 28 days to receive the refund into our bank.
This is unacceptable as we need the money and having checked online it should be refunded into our bank account in far fewer days especially as it was due a health and safety issue

The man who fixed the door has been talented , friendly person. I like the way he did his job. I was fortune to get the door fix in less than 3 weeks time. Good quality works.Price has been bit high, for me it was 1700£ to replace the door.

Professional job done in quick time and they cleaned up afterwards as well.

The customer service, communication and efficiency of Safestyle is appalling..they moved our door installation day by 3 hours so I had to rearrange..they turned up two hours early on the new date and then the installer scratched the letter box because the door and panel above was too big for him to carry...I couldn’t get through to arrange a new letterbox and when I eventually got through he turned up and I had to explain to him why he was here as he didn’t have a clue..luckily he had a gold letterbox in his van..I would never use this company again..30 minute waits to get through to customer service..VERY DISAPPOINTED

Had a appointment for 10am 2nd May to which i spoke to a representative who booked this for a quote on new windows. No one showed up or even called. Why would I give my hard earned money to a company that can't even get the first steps right .let alone trust them to put new windows in my home

I have waited more than a year for my stable door caps for over the hinges, after constant sent messages to the contact 'Jamie' and just being ignored. The initial set up wasn't great either, with one window arriving too small to be fitted! And finishing panels not being fitted correctly. They are more than happy to ring for extra work to be carried out and get another Sale, but your joking, after a year of waiting for hinge caps, how can you rely on this company, it has merged with Safestyle so beware!!!!!!You can not speak with anyone, unless you want more work done!!!

Composite door install by Safestyle in 2021, within a year the glazed panel failed. It was replaced now the other two panes have failed. I understand that Safestyle went into receivership a few years ago, so I can't get my repairs done. This company who have taken over and using the Safestyle name aren't interested in honouring the fault? So who is Safestyle now???