Sainsbury's Money Reviews 

17,322
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 481 reviews, reviewers had a great experience with this company. Customers frequently mention that setting up new insurance policies is quick, simple, and remarkably easy to understand from start to finish. People also genuinely appreciate the highly competitive prices offered across various plans, alongside the transparent paperwork that makes the whole process smooth. Many consumers feel a strong sense of peace of mind knowing they are well covered without encountering any unnecessary hurdles during their initial onboarding experience. However, some people mentioned experiencing frustrating delays and long wait times when trying to process and finalize their claims. Reviewers also noted unexpected difficulties with claim rejections and reaching support teams through phone options when urgent assistance was needed.

What people talk about most

Price

Clients share positive opinions on price, highlighting that the rates are very competitive and affordable.... See more

Service

Customers had ambiguous experiences with service, reflecting sharply contrasting views. Reviewers frequently... See more

Claim

Reviewers mention ambiguous feedback about claim experiences, with experiences varying widely among... See more

User experience

Consumers find user experience to be positive, highlighting how simple the website is to navigate and how... See more

Customer service

Customers consistently note ambiguous experiences with customer service, marked by high disagreement. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The paperwork is easy to understand and the process clear. I found the staff very helpful at all stages, particularly when I had an issue of my own doing.

Rated 5 out of 5 stars

Was dreading searching for and renewing my dogs insurance. Have to say Sainsburys Bank web page was so easy to negotiate everything easy to understand and with my nectar card discount more affordable... See more

Rated 5 out of 5 stars

I had a problem setting up. Lady called Catherine on the Call Centre Line was more than helpful and I was able to complete the transaction very easily. Cancelled my existing Insurance Provider as Sain... See more

Rated 5 out of 5 stars

After being delayed in Vietnam due to the middle east crisis and our insurance running out I contacted customer services who extended our policy until we returned. This took away the worry we were al... See more


Company details

  1. #40 of 51 best companies in Bank

About Sainsbury's Money

Written by the company

Sainsbury’s Money helps you make the most of your money, every day. We offer a range of simple, straightforward financial products - working with trusted partners to bring you the support you need to protect, save and plan ahead. for pets, travel, and life.

Visit Sainsbury's Money

Contact info

4.2

Great

TrustScore 4 out of 5

17k reviews

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4.2

All reviews

(17,322)

372 reviews in the last 12 months

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Rated 1 out of 5 stars

Pet Insurance

Pet Insurance - they took the stance that testing for upper respiratory infections constituted dental treatment that wasn't covered and refused the claim.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Been with Sainsbury’s pet insurance for 3 1/2 years now and put in a claim just over a week ago. Found it very simple to do online and claim came through in around 5 days!!! Brilliant!!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Happy holiday

We were quoted a good price for our holiday insurance,we were fortunate not to require any assistance whilst away but we were confident we were covered if needed

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Unresponsive Insurance company to deal with when making a claim

Unfortunately my wife was unwell the night before we travelled and we were unable to take our holiday. I made a claim on the policy 8 weeks ago and provided the information requested. The insurance company that underwrite the insurance (ERGO Travel Insurance) has yet to respond to my claim despite multiple chasers and the promised 7 week response time passed. I then made a complaint to the company and am still awaiting a response. I have no confidence that I will get one and have diarised escalating to the Ombudsman when the 35 days response period has elapsed. Shameful for a Sainsburys fronted product.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Was dreading searching for and renewing…

Was dreading searching for and renewing my dogs insurance. Have to say Sainsburys Bank web page was so easy to negotiate everything easy to understand and with my nectar card discount more affordable than my current cover. Five star for Sainsburys Bank you are my No1 go to now for any insurance needed.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

I requested my holiday cover a few days…

I requested my holiday cover a few days ago prior to departure, and Sainsbury’s Insurance came to the party as they had last year.
On line making it an easy and straightforward process, within minutes I had downloaded my travel insurance documents and printed off the essential information.
Incidentally the cost was extremely good for me too.

14 May 2026
Unprompted review

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