Sakertool 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have purchased a paint sprayer three weeks ago I have tried to contact customer services three times but without success I have called customer service which is an AI service that informs me someon... See more

Company replied

Rated 1 out of 5 stars

I never write reviews and I gave Sakertool a go. Huge mistake. The hydroponic device went faulty after a couple of months of owning it, after contacting their 'customer service' I was told tha... See more

Company replied

Rated 1 out of 5 stars

I bought the multi strimmer from them with the 2 battery option. After waiting ages for the item it arrived but with no battery charger for the batteries. Their customer services pick and choose w... See more

Company replied

Rated 5 out of 5 stars

We ordered 2 of Sakertool’s ergonomic chairs but unfortunately couldn’t assemble because of our arthritis! They are a wonderful product and our daughter did assemble one and was very comfy but we real... See more

Company replied

Company details

Written by the company

Products for Measuring and Marking, Cutting, Joining, Clamping, Routing, Hardware Installation, Workspace Storage and Organization, Education and Apparel


Contact info

Breach of guidelines

All reviews

(2,461)

1,734 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I bought the mini chainsaw as a gift…

I bought the mini chainsaw as a gift for a dear friend, and while I haven’t given it yet, I’m sure she will really like it.

2 July 2025
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Carlee,
Thank you so much for your kind review! We're delighted to hear that you’ve chosen our mini chainsaw as a gift for your dear friend. We’re sure she’s going to love it, and it’s wonderful to know that you’re excited to share it with her!

If there’s anything we can do to assist you further, please don’t hesitate to reach out. We hope the gift brings lots of joy and serves your friend well.

Thanks again for shopping with us, and we look forward to serving you again soon!
Best regards,
Sakertool

Rated 5 out of 5 stars

Great product

I purchased a set of cordless battle ropes from saker tool and can honestly say I was very pleased with the product and service. Great product. Quick delivery to the uk from china would definitely buy from them again. Thank you

13 March 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Emz,

Thank you so much for your kind words!

We are thrilled to hear that you are pleased with both the cordless battle ropes and the service you received. It's great to know that the product met your expectations and that delivery to the UK was quick, even from China. Your satisfaction is our priority, and we truly appreciate your trust in us.

We look forward to serving you again and providing more excellent products in the future.
Best regards,
Saketool

Rated 3 out of 5 stars

They offer quick delivery and really…

They offer quick delivery and really aim to please their customers. Good customer service keeps me coming back.

29 July 2025
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Janifer,
Thank you so much for sharing your experience with us! We’re thrilled to hear that you’ve been pleased with our quick delivery and customer service. It’s always our goal to ensure that our customers are happy, and we’re grateful for your continued trust and support.

Your feedback motivates us to keep improving, and we’re excited to keep serving you in the future. If there’s anything else you need or if you have any questions, don’t hesitate to reach out!

Thanks again for being a valued customer!

Best regards,
Sakertool

Rated 3 out of 5 stars

I have purchased multiple Sakertool…

I have purchased multiple Sakertool items and have been very happy with every one. I strongly recommend their products.

31 March 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Aiston,
Thank you so much for your kind review! We are thrilled to hear that you have been consistently happy with your Sakertool purchases. It’s wonderful to know that our products have met your expectations, and your strong recommendation means a lot to us.

If you ever have any questions or need assistance with future purchases, please don't hesitate to reach out. We look forward to continuing to provide you with high-quality products!

Thanks again for your support and trust in Sakertool.

Best regards,
Sakertool

Rated 3 out of 5 stars

The team was extraordinary almost…

The team was extraordinary almost communication to questions I had some time recently obtaining! Exceedingly suggest!

29 March 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Arden,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. It’s our top priority to ensure clear communication and provide assistance with any questions or concerns you may have, and we're glad to know we were able to meet your expectations.

Your recommendation means a lot to us, and we truly appreciate your support. If you ever need further assistance, please don't hesitate to reach out.

Thanks again for sharing your positive experience!

Best regards,
Sakertool

Rated 5 out of 5 stars

won’t be using again

won’t be using again

3 February 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Stephen,
Thank you so much for taking the time to leave us a five-star review. We are truly pleased to hear that the issue has been resolved.

Regarding your mention of not using our services again, we fully respect your decision. Our primary goal was to ensure your concerns were addressed effectively, and we are glad we could achieve that for you.

Thank you for your patience and cooperation throughout this process. We wish you all the very best in your future endeavors. Should you or your acquaintances ever need our assistance again, please know that our doors are always open.

Best regards,
Sakertool

Rated 3 out of 5 stars

Took too long to redspond

Took too long to redspond - I had to send a second email before getting a respoonse

29 March 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Customer,

Thank you for taking the time to share your feedback with us.

We sincerely apologize for the delay in our response and for any inconvenience this may have caused. We understand how frustrating it can be to wait and to have to send a second email before receiving a reply.

Please rest assured that we are working to improve our response times and ensure more timely communication in the future. If you have any further questions, please feel free to contact us.

We truly appreciate your patience and your feedback, as it helps us improve our service.
Sakertool

Rated 5 out of 5 stars

I ordered a brushcutter from Sakertool

I ordered a brushcutter from Sakertool. When it arrived it was much smaller than I thought and would not be suitable for the garden I have. I emailled Sakertool to ask if I could return it. They responded within 48 hours and kindly offered me a full refund. I have to say a big thank you for their professional and quick response. I would recommend.

3 April 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Kellie,
Thank you so much for taking the time to share your experience! We truly appreciate your kind words. We’re glad we could assist you quickly with your return request and ensure you received a resolution that met your expectations. Our team is dedicated to providing excellent customer service, and it’s great to know that our efforts were appreciated.

We’re sorry the brushcutter wasn’t the right fit for your garden, but we’re happy we could help make the process as smooth as possible. Your recommendation means a lot to us, and we’ll continue working hard to ensure all our customers are satisfied.

Please don’t hesitate to reach out if you need anything else in the future. We’d love to serve you again!

Thanks once again for your trust and support.

Best regards,
Sakertool

Rated 1 out of 5 stars

Muddy Mats

I purchased a Sakerplus® Muddy Mats For Dogs Indoor Area Rug, within a few weeks the binding around the edges came unstitched in several places. I have twice emailed and received no response, very bad quality and very bad customer service.

2 April 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Linda,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team

Rated 3 out of 5 stars

Site great and simple to select and…

Site great and simple to select and arrange from and in this manner exceptionally client neighborly.

25 March 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Alaric,

Thank you for your feedback!

We are glad to hear that you found our site simple to navigate and user-friendly. We put a lot of effort into making the selection and ordering process as easy as possible for our customers.

We appreciate your support and look forward to your next visit!

Best regards,
Sakertool

Rated 1 out of 5 stars

I have been requesting a refund and no…

I have been requesting a refund and no one is responding to my emails as I need a return address.

6 March 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Sarak,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team

Rated 1 out of 5 stars

Awful awful awful customer service

Awful awful awful customer service.
Refund for STOOUK-225507
I have sent multiple emails / spoken to their BOT multiple times to get them to give me their address to return the battery I bought thinking it would fit their 6”mini chainsaw.
They say they will send it via email and within their 12 hour service level agreement but I get nothing. This has gone on for over a week and I truly believe they hope I will just go away.
What I also find amazing is they say they don’t have any batteries for the product which is crazy as it came with 2 batteries of which one will not charge.

Update - 2 days later.
Still had no contact from Sakertool as promised below.
Buy at your peril

21 March 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Chris,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team

Rated 5 out of 5 stars

Excellent machine

Excellent machine I have two now the new one 20v wouldn’t be with out it, I make walking sticks so when I’m about searching it’s just the job quick and simple.
A.S. Perry

30 March 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Alexander,

Thank you for your positive feedback and for awarding us 5 stars.

Your satisfaction is very important to us, and we are glad to know that we met your expectations. We will continue working hard to provide even better products and service.

Thank you again for choosing Sakertool.

Best regards,
Sakertool

Rated 1 out of 5 stars

Waste of money, buy something else

First mini saw broke after less than a few weeks but was replaced without issue.
The replacement which is now 18mknths old or so has done the same thing, cant even cut a 1" branch without thermal tripping.
Spend a little more and buy something that will last.

30 March 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Clayton,
We sincerely apologize for the frustration and disappointment you’ve experienced.

We’re sorry to hear that the replacement unit is no longer performing as expected. While we’re glad we could assist with a replacement initially, we understand how frustrating it is to encounter issues again over time.

As the product is now beyond our one-year warranty period, we’re unfortunately unable to offer further replacement or refund support. We regret if this causes any inconvenience.

Your feedback is very important to us, and we will continue working to improve the durability and quality of our products.

We truly appreciate you taking the time to share your experience, and we sincerely apologize again.
Saker Support Team

Rated 1 out of 5 stars

Purchased on Amazon

Purchased on Amazon, but not used until 5 weeks later owing to project coordination, so Amazon return not possible.

4-in-1 ruler right angle sliding connection is out of tolerance so the two parts cannot be joined rendering the tool unusable.

As with many reviews the claimed excellent customer service is non- existent. The phone contact is a bot and the 12-hour response to emails still hasn’t arrived after a week of waiting!

Never mind the lack of Uk tax receipts for online sales from China, this company (and others) should be banned from doing business in the Uk if they ignore their service and warranty obligations under Uk consumer legislation.

Perhaps words like dishonest, sham, illegal, unacceptable, obligation and embarrassment are not available in this company’s Chinese/English translation software!!!!!!!

Avoid if you don’t want to be disappointed.

29 March 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear customer,
We sincerely apologize for the frustration and disappointment you have experienced with your 4-in-1 ruler and, more importantly, for our unacceptable lack of response over the past week.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team

Rated 3 out of 5 stars

Sakertool makes it easy to select any…

Sakertool makes it easy to select any tools. There are a LOT of choices of tools.

21 March 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear customer,

Thank you for your kind review.

We’re delighted to hear that you had a positive experience with Sakertool. Your feedback encourages us to continue improving our products and service.

We truly appreciate your support and hope to serve you again soon.

Best regards,
Sakertool

Rated 1 out of 5 stars

I purchased a router hinge jig

I purchased a router hinge jig. The jig is well make but is absolutely useless. You cannot adjust the width of the rebate cut so for uk hinges 75mm hinges the rebate need to be 22mm wide. The jig cuts a rebate that is almost 32mm wide. There is no option to leave a review directly from the Saker website. Don’t waste your money.
Update: after leaving initial review Saker contacted me and offered me a full refund. Product not suitable this time but customer service was fantastic. Thanks Saker

5 February 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Dave,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Saker Support Team

Rated 1 out of 5 stars

Temu with a different name

I thought this company was based in the UK in Staffordshire, WS11 8AA to be exact as shown on their website, that right there is the 1st DECEPTION. Instead my tracking number and order was dispatched from CHINA with my order received 12 days later with items missing, and my order incomplete. On the website it states that they will reply to our emails within 12 hours I emailed Saker it's been over 12hrs and I still have not had a reply back, for them to rectify my order.  This company is basically like Temu selling all items that have been on the market for a while. I thought saker were the creator of their products which was why I ordered from them, if I'd known this beforehand I would have just purchased the same product from Amazon and I would have received it in 2 days and received more than I had received, from this company.

16 March 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Malk,
We sincerely apologize for the issues you have encountered with your order and for our delayed response. We’re sorry for the delay in communication. Your emails were not intentionally overlooked, and our team will contact you directly as soon as possible.

We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team

Rated 3 out of 5 stars

Accurate product description with the…

Accurate product description with the important details, easy order, prompt delivery.

21 March 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Rio,

Thank you so much for taking the time to leave us this review.

At Sakertool, we strive to provide our customers with the best possible service.

We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing Sakertool!

Best regards,
Sakertool

Rated 1 out of 5 stars

AVOID SAKERTOOL!!

AVOID SAKERTOOL!!! Just another Chinese scam company. Products Take weeks to arrive and superficially look very impressive. BUT…….I bought a digital spirit level which completely died after two months. Emailed customer service to ask how I could return it and received a very polite blanket note from a bot asking me to tell them would I prefer a return for refund or exchange. Emailed back five times to no response. Dont be fooled by their .co.uk customer service email address on their website - its in china and no human looks at it. Likewise the London number for their customer service team to call on their website is a bot not a human and you cant leave messages. Total scammers - do not buy from this company

27 March 2026
Unprompted review
Sakertool logo

Reply from Sakertool

Dear Paul,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look