I have purchased a paint sprayer three weeks ago I have tried to contact customer services three times but without success I have called customer service which is an AI service that informs me someon... See more
Company replied
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I have purchased a paint sprayer three weeks ago I have tried to contact customer services three times but without success I have called customer service which is an AI service that informs me someon... See more
Company replied
I never write reviews and I gave Sakertool a go. Huge mistake. The hydroponic device went faulty after a couple of months of owning it, after contacting their 'customer service' I was told tha... See more
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I bought the multi strimmer from them with the 2 battery option. After waiting ages for the item it arrived but with no battery charger for the batteries. Their customer services pick and choose w... See more
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We ordered 2 of Sakertool’s ergonomic chairs but unfortunately couldn’t assemble because of our arthritis! They are a wonderful product and our daughter did assemble one and was very comfy but we real... See more
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Products for Measuring and Marking, Cutting, Joining, Clamping, Routing, Hardware Installation, Workspace Storage and Organization, Education and Apparel
M6DC, Cannock, Cley Road, Kingswood Lakeside, Cannock, Staffordshire, WS11 8AA, United Kingdom
I bought the mini chainsaw as a gift for a dear friend, and while I haven’t given it yet, I’m sure she will really like it.

Reply from Sakertool
I purchased a set of cordless battle ropes from saker tool and can honestly say I was very pleased with the product and service. Great product. Quick delivery to the uk from china would definitely buy from them again. Thank you

Reply from Sakertool
They offer quick delivery and really aim to please their customers. Good customer service keeps me coming back.

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I have purchased multiple Sakertool items and have been very happy with every one. I strongly recommend their products.

Reply from Sakertool
The team was extraordinary almost communication to questions I had some time recently obtaining! Exceedingly suggest!

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Took too long to redspond - I had to send a second email before getting a respoonse

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I ordered a brushcutter from Sakertool. When it arrived it was much smaller than I thought and would not be suitable for the garden I have. I emailled Sakertool to ask if I could return it. They responded within 48 hours and kindly offered me a full refund. I have to say a big thank you for their professional and quick response. I would recommend.

Reply from Sakertool
I purchased a Sakerplus® Muddy Mats For Dogs Indoor Area Rug, within a few weeks the binding around the edges came unstitched in several places. I have twice emailed and received no response, very bad quality and very bad customer service.

Reply from Sakertool
Site great and simple to select and arrange from and in this manner exceptionally client neighborly.

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I have been requesting a refund and no one is responding to my emails as I need a return address.

Reply from Sakertool
Awful awful awful customer service.
Refund for STOOUK-225507
I have sent multiple emails / spoken to their BOT multiple times to get them to give me their address to return the battery I bought thinking it would fit their 6”mini chainsaw.
They say they will send it via email and within their 12 hour service level agreement but I get nothing. This has gone on for over a week and I truly believe they hope I will just go away.
What I also find amazing is they say they don’t have any batteries for the product which is crazy as it came with 2 batteries of which one will not charge.
Update - 2 days later.
Still had no contact from Sakertool as promised below.
Buy at your peril

Reply from Sakertool
Excellent machine I have two now the new one 20v wouldn’t be with out it, I make walking sticks so when I’m about searching it’s just the job quick and simple.
A.S. Perry

Reply from Sakertool
First mini saw broke after less than a few weeks but was replaced without issue.
The replacement which is now 18mknths old or so has done the same thing, cant even cut a 1" branch without thermal tripping.
Spend a little more and buy something that will last.

Reply from Sakertool
Purchased on Amazon, but not used until 5 weeks later owing to project coordination, so Amazon return not possible.
4-in-1 ruler right angle sliding connection is out of tolerance so the two parts cannot be joined rendering the tool unusable.
As with many reviews the claimed excellent customer service is non- existent. The phone contact is a bot and the 12-hour response to emails still hasn’t arrived after a week of waiting!
Never mind the lack of Uk tax receipts for online sales from China, this company (and others) should be banned from doing business in the Uk if they ignore their service and warranty obligations under Uk consumer legislation.
Perhaps words like dishonest, sham, illegal, unacceptable, obligation and embarrassment are not available in this company’s Chinese/English translation software!!!!!!!
Avoid if you don’t want to be disappointed.

Reply from Sakertool
Sakertool makes it easy to select any tools. There are a LOT of choices of tools.

Reply from Sakertool
I purchased a router hinge jig. The jig is well make but is absolutely useless. You cannot adjust the width of the rebate cut so for uk hinges 75mm hinges the rebate need to be 22mm wide. The jig cuts a rebate that is almost 32mm wide. There is no option to leave a review directly from the Saker website. Don’t waste your money.
Update: after leaving initial review Saker contacted me and offered me a full refund. Product not suitable this time but customer service was fantastic. Thanks Saker

Reply from Sakertool
I thought this company was based in the UK in Staffordshire, WS11 8AA to be exact as shown on their website, that right there is the 1st DECEPTION. Instead my tracking number and order was dispatched from CHINA with my order received 12 days later with items missing, and my order incomplete. On the website it states that they will reply to our emails within 12 hours I emailed Saker it's been over 12hrs and I still have not had a reply back, for them to rectify my order. This company is basically like Temu selling all items that have been on the market for a while. I thought saker were the creator of their products which was why I ordered from them, if I'd known this beforehand I would have just purchased the same product from Amazon and I would have received it in 2 days and received more than I had received, from this company.

Reply from Sakertool
Accurate product description with the important details, easy order, prompt delivery.

Reply from Sakertool
AVOID SAKERTOOL!!! Just another Chinese scam company. Products Take weeks to arrive and superficially look very impressive. BUT…….I bought a digital spirit level which completely died after two months. Emailed customer service to ask how I could return it and received a very polite blanket note from a bot asking me to tell them would I prefer a return for refund or exchange. Emailed back five times to no response. Dont be fooled by their .co.uk customer service email address on their website - its in china and no human looks at it. Likewise the London number for their customer service team to call on their website is a bot not a human and you cant leave messages. Total scammers - do not buy from this company

Reply from Sakertool
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