Sally Beauty Reviews 

The district manager Vanessa Lara is a horrible district manager that is rude and very disrespectful to her employee's. She's very unprofessional and seems to have a drug or alcohol problem. She over talks people and never let them speak. She's a bully in a management position and needs to be fired ASAP. Corporate needs to investigate her and get feedback from all manager's and employees under her. HR needs to fire her before they have a lawsuit filed against them.

They don’t return or change their items horrible

Fantastic place. Nowhere else I can get professional hair dye to do my own hair.
Staff are great at the Coventry one. Never have a problem there.

I’m in shock I went to my local sally beauty shop to purchase Color wow products just to be told that I can’t purchase it because I don’t have a trade account. So they are selling this product for 13£ it’s on the floor with the price on people who are coming in apparently can’t purchase it. It’s absolute joke at least girls at bPerfect was so much nicer. Definitely won’t be visiting that store but order from other stores that value their customers and don’t have some sort of maid up shopping rules!

The products and services at sally continue to decline. The staff used to be knowledgable and increasingly it seems like they're participating in some rehab program. You guys know you're a beauty brand, right? All of their products are for sale on Amazon for less than you'd pay at Sally. Save yourself the "experience".

Their tech is terrible. System drops orders and "loses" points with no option for their customer support team to help resolve. If you're driving by and happen to need something, and you don't need ANY help or advice, maybe give Sally a try. Otherwise... please don't waste your time.

If I could give 0 stars I would. I have had the worse online ordering experience ever with Sallys. The site is horrible to order online! Please beware. After adding all my items to the cart and putting my correct billing info and card info in, I proceeded to place my order. After doing so, I received a red error saying my card info was incorrect to try again.I was prompted several times, in which one the an item was missing so I was asked to remove it from my cart and place again. All this to say, I was charged multiple times. For my card info to be put in incorrectly, I sure was charged each time and now I have to wait 7 days for my funds to be accessible. Nothing my bank can do, after calling Sallys 1800 number,its nothing they can do, I just have to wait 7 days. All this to say, be aware of this site if you dont want to have to wait 7 days for your pending charges to clear. This site will say your card info is incorrect and then proceed to charge and you will have to wait for your funds to be accessible after this shenanigans. I am very pissed and annoyed. I will never shop here again for this alone.

Order Number
WSA1534692113
I’ve been shopping at Sally online and in store for a while, I believe it’s about time to look elsewhere. There scandalous and a complete rip off if you don’t pay attention, if you’re owed back money, don’t count on that either.$40 and up delivery is to be free, many times I process my order I’m charged a shipping fee, only once I did not. I utilized the 2 hour delivery service at times, I’m a disabled adult and can’t go out much as most shoppers. My recent order was for 2 hour delivery which I paid the fee. Order was before 4pm to receive same day. 9:00am placed and did not receive my delivery until 5-6 hours later, reached out to their useless online customer bot then demanded a live agent. Once an agent was on I did explain about my order was not fulfilled within 2 hours, was looked into and comes back very apologetic and stated I would receive my money back for it. I have not received back anything, filed a complaint also, did not hear back from the company at all.

Order # WSA1534411157. I used the Sally app for the 1st time to make an online order. The app was not taking my address even though it's saved in my Sally's account address book. I had to manually type it in 4 times and was still giving me issues. The address that auto populated was 2901 Ridgeway vs Ridgeview. The 2 street name are in different zip codes. I was also having issues making payment online because my billing zip code was not matching the address the Sally app kept pulling which overall caused my order to be delivered to the incorrect location. My address is apartment & the address my package was delivered to is a house. I understand that this is no fault on the delivery company, however, considering how long I've been buying stuff from this company, how much I spend each time, & I've never had any issues until using the app that you guys advertised in order to get the promotion. I would love someone to enter my exact address into the app & see that it doesn't work. I spoke with someone on Sunday who pretty much was no help & when I asked if even escalating the issue, is there a possibility that I'm just going to loose my money and have no product? I was told she couldn't guarantee anything, but probably. Sally is a well known brand in the cosmetic market. To know that this brand has worse customer service than Wal-Mart who takes returns, complaints, refunds more into consideration, sometimes, even without a receipt, makes me feel uneasy to continue my business with Sally, a company with no integrity. I received an escalated callback the following Monday and I was not able to answer since I was working. I received a general voicemail to say if I'm still needing assistance to call customer service back. Really? I have to wait for a callback & be readily available on Sally's time cause I have no life? I understand that I'm just a nobody compared to this company and loosing my business will not bother you 1 bit, however, I'm just asking for understanding and for someone to take a look at the whole big picture with everything I said into consideration. I am not rich. I'm a single mother with major health issues. I'm loosing so much of my hair cause of my health and past radiation treatments which has put me into a bad depression cause my hair was the only thing I felt good about. All I wanted was to feel nice again. You will see what's ordered was hair treatment. Who's going to spend all that money just for fun? Based on the customer service representative, the voicemail received, I can only assume this message will be treated the same- it doesn't matter. You all are just doing your job at it's bear minimum. Compassion, morals, integrity, and just basic human kindness is not what you guys care about, it's about the money.

I went in to bury store and I didn’t really understand what I was looking for and I was served by Donna t and she was absolutely amazing really helping and just soo lovely explained everything and how it’s works made sure i was understanding with the products I explained what I wanted and she found everything for me I would 100% recommend

The worst staff members I ever meet in London . They call themselves hairdressers they are only a branch of old lady’s gossiping between them. Avoid offending to be a model . Crap 💩

I am appalled by the customer service. They switched off the option for click and collect due to a technical issue. I called the Norwich store to see if they had the items I wanted to purchase, as I couldn’t click and collect them because of the issue. They said yes, they had the items in stock. They then wanted to charge me £144 for what would have cost £107 for click and collect, and they refused to apply the online discount, but this was not my fault, as the click and collect was not working. The store said the click and collect was now switched on and that I could purchase the items this way, but they can’t let me have the items for 3-4 hours, as it has to show on the system. I could not wait this long and was told I would have to wait or pay the full price. I left with zero items. I wasted 90 minutes as u drove 45 minutes to the store and 45 minutes back. I spoke to the head office on the phone, and they were all very unhelpful. If someone wants to contact me and try to keep me as a customer please do because I have been treated like a naughty child.

After assembling and trying the chair, it isn’t supportive and gave me back pain (I already suffer from back issues). Unfortunately, I was told I couldn’t return it once assembled, but realistically there’s no way to know comfort until you try it. The seat padding feels thin and not suitable for long sitting. It says ont he website return is 14 days but now its not possible because the box has been opened.

I purchased Better Natured hair color. Sally's Beauty had (and still has) a "Buy two, get one free" deal going. I purchased 4 to get 2 free. I didn't get the 2 free colors. I called them and I sent an email.
I talked to Grace, who said that they don't have the deal anymore. Then she changed her lie and said that they reduced the price they charged me. Then she changed the story again and said that I had to purchase 3 to get one free.
Sally's Beauty email:
"Thank you for reaching out to us. We apologize for any confusion caused regarding the promotion. However, please be advised that when you bought 4 items only, the system won't automatically add the 2 for free. Buy 2 get 1 free requires customers to add 3 to the cart t qualify for 1 free item. So if you wanted to get free 2 items, initially, you have to add 6 items in total so that the 2 items are free of charge."

Just for clarification, I purchased 4. So if this is true, then I should have gotten 1 for free. However, Sally's Beauty's customer service is lying and engaging in false advertising. "False advertising involves using misleading or deceptive statements in promotional materials to induce consumers to purchase a product or service. It misrepresents the product, service, or company, often exaggerating benefits or minimizing risks. This can range from outright lies to omitting important information, and is illegal in many jurisdictions".
I reported them to the Federal Trade Commission.

Why have a website that offers “in store pick up” for items that they no longer sale in store anymore?
Also, why do you hire the least helpful employees? They always look like they smoke cigs for breakfast.

The store shelves look empty/ nothing you need is found and to complete they did not allow me to use the bathroom. Buy on line!!!!

Not a good idea to shop at Sally Beauty, especially online, because once they get your money you are unlikely to ever get a refund. I've lost a lot of money buying from Sally Beauty because their answer is: 'there is no record of your purchase'

What a dreadful law breaking excuse for a company! Made my gel nail requirements very clear when visiting the Harrogate store, was sold 2am london hema free nail primer which turned out to be the biggest lead of rubbish as my nails lifted literally every couple of hours! Finally had chance to visit the Harrogate store (they knew when I first visited that I'm not local) to return it as its not fit for purpose. Refused as I had no receipt, yet showed a bank statement along with the other 2 items I had bought. Emailed head office & was refused also. I sent reminders about uk laws regarding faulty items & items not fit for purpose, because clearly these cowboys have forgotten; which clearly states that I am covered under the Consumer Rights Act 2015 to reject it, get it repaired, replaced, or get a refund. Proof of purchase, including a bank statement, is acceptable for this. The jumped up little pen pusher then replies that no more follow up emails will be answered & my case is now closed. Thieving little twts! Avoid this company like the plague, I'm reporting this to every governing body I can find!!!!

I bought a GiGi Mini Pro Kit, got home and the can of wax had wax all down the side of can. Got wax all over myself, bathroom and clothes. Very disappointed with the quality of this product.

I am the victim of a brushing scam. An Uber deliveryman delivered a hair coloring development product and head netting caps via Uber Eats. I never ordered these items and never will because of this horrendous experience.

Staff huffing and sideways glancing at us when asking for advise.

Costs nothing to have manners.

Shame as the shop has products needed, they just need to hire some decent staff who care.

Oh and your Trust Pilot score fits perfectly for you! Welcome to the 21st century!!