Salomon Reviews 1,176

Very happy with my Salomon products in general - especially my running shoes!

I bought a pair of X Ultra Gotex boots. After a few months of light dog walking, one boot started to leak. I sent them back under warranty and got a replacement pair. First time on in a wet field and both my feet are soaking wet. I read about the decline in quality of Salomon boots and now I'bve had it confirmed. How can Gortex even leak?? I will never buy another pair, it's so much hassle sorting things out when they go wrong.

Shoes broke after 1 weeks wear tried contacting customer service as I bought these in store and wouldn’t give paper receipt it was by email but didn’t get it so the shop worker obviously put it down wrong wouldn’t take a bank statement needed receipt for return I was then told walking around New York for one week on dry concrete isn’t suitable for the shoes baring in mind these were XT-6 goretex shoes so you can only wear them on carpet and not walking in them outside at all. Terrible customer service and rubbish products charging a price even primark shoes would last longer

All the helpline numbers not in service and salomon not responding to any calls and automated messages

I love Salomon products! Everything is high quality.

I bought a pair of walking trainers and they were falling apart after 2 months light use. These are sold as premium trainers but the quality is very poor. I'm trying to get a refund.

I ordered a sport suit and shoes for hiking, but couple of thind that went astray here:
-first of all the delivere was late. like a week, and there was no notification
-second is the items themselves. They came in awful conditions, I undersatnd it is shipping, but I am not in another continent, as I know the company is headquarted in France, and I am in Bulgaria! Zero packing!

Products are great - avoid ordering online from their website. ONLY PURCHASE FROM A STORE or OTHER WEBSITES. They use UPS to deliver and they are AWFUL.

Really poor product, sense ride 5 - £120 less than a year old and not worn in any kind of conditions that could constitute the soles coming unstuck and the lack of waterproof. I tried to raise a ticket but was told to go back to store. Wouldn’t purchase again

Pair of boots, out of warranty but rarely worn, falling apart (outer parts of sole and an internal area too) and reported to customer services. Low mileage of boot clearly demonstrated by condition of tread. Met with a standard cut and paste response. No offer of compensation/repair or advice on repair, even though I specifically asked for recommendations on best glue to use to fix sole. Also found a review of a similar boot with exactly the same problem (experienced after a few days of use only), so clearly a fault in shoe which others have experienced

Spam and GDPR crimes

I’ve asked them to stop sending me emails and marketing and even threatened with reporting them to konsumentverket if they don’t stop. I keep getting emails and there’s no “stop getting emails” button in the mails. Reported them.

They have really lost all quality since being purchased by amer sports. This used to be a high quality Swedish brand but now it’s terrible.

Your request to Salomon - 10126066

Bit if a punch in the stomach when it comes to loyalty.... received a birthday gift to then be told that it is not applicable to many items, such as speedcross 3.

Disappointing for what should be a trusted brand.

1. *“Bought Salomon XA Pro 3D V9 GTX Wide — advertised waterproof, but both feet got wet in rain. One shoe even makes noise. Disappointed.”*

2. *“Not waterproof as claimed — XA Pro 3D V9 GTX leaked on first rainy walk. Expensive mistake.”*

3. *“Comfortable in dry weather, but totally failed in rain. Gore-Tex promise not delivered.”*

4. *“Shoes leak, one squeaks, and customer service demanded video proof. Very poor experience.”*

5. *“For a Gore-Tex ‘waterproof’ shoe, these XA Pro 3D V9 GTX failed badly. Feet soaked twice.”*

If I could give it 0 stars, I would!

PLEASE! Never order from this company; it's the biggest joke! I ordered hiking boots in July, which were never delivered, and it took me until yesterday, with constant emailing, to get a refund from their boneheaded customer service agents. I had proof that the item was delivered to a parcel shop and not my home address, and had been delivered back to them, yet they completely ignored all the emails and just saying they were 'investigating'. This went on for months until I sent them an email saying whatever issues they had were between themselves and the couriers, which they just ignored, but then they sent me the money back as a 'gesture of goodwill'. They also gave me a 10% off voucher! What a joke!

I honestly don't think AI will ever steal jobs at Salomon, as I don't think they could program a system to be as stupid and incompetent as the people that work there!!!

Really disgusted, as a long time Salomon customer and S+ Member, to discover, after ordering, that they now charge £5 for returns if an item was in the sale. I phoned Customer Services to complain and was told that this change of policy was brought in a few months ago but they cannily didn't bother to tell anyone. They say it's clear on their website - yes, buried in the small print if you care to go looking for it. I will never be ordering from their website again as it's an appalling way to treat your customers, especially long-time customers.

Bought XT6 gortex shoes for £185, took them back for a refund and was refunded an incorrect £165… Not sure how you can get this so wrong.

Returned an order over £200, shows delivered on the tracking and provided DPD receipt to Salomon and they are not refunding me, back and forth for months and still no refund. Avoid at all costs

Trash company. Customer service is by far the worse I've ever experienced.

I ordered the XT-6 sneak from their website, the first time I wore them, they snapped. I expected to be rewarded with a full refund for the shoes, however I was given an option for either 20% or a voucher, absolutely shambles..

Money out the window, do not order anything from them.

Muchachitos esta marquita es una veguita. Me gasté 500 pesitos en dos pares de babuchitas. Eran muy cheveres y me las compre muy ilusionada. Se me rompió la telita de fuera. Pinches gueones les voy a denunciar . AGUANTE PERU