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Salontotal Reviews 52

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TrustScore 3 out of 5

3.1

Cosmetics shop
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Company details

  1. Cosmetics shop

Written by the company

Produtos profissionais para o cabelo, pele e beleza ✓ Pedido antes das 21h00, enviado hoje! ✓ Preços justos

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3.1

Average

TrustScore 3 out of 5

52 reviews

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Replied to 77% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

They stole my money

They stole my money. I wait for my refund for more than 5 weeks already. I contacted customer services several times. They keep saying that they still didn’t receive the package back to the shop. And now I am being ignored. If the package is lost, this shouldn’t be my problem. I even didn’t see my package. I didn’t get information about delivery date, so it was sent back to the sender 5 weeks ago. I should receive my money back!

4 December 2025
Unprompted review
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Reply from Salontotal

Thank you for your review!

We are very sorry to hear that you have been waiting so long for your refund. This is absolutely not the experience we want to offer, and I fully understand how frustrating this is for you.

I would like to resolve this for you as soon as possible. When a parcel gets lost on its way to us, it should not be your problem and we will ensure that this is handled correctly. It is extremely unfortunate that you have not received any updates and that you feel you are being ignored; that should never happen.

Could you please send us an email with your order number to service@salontotal.pt? Then I can look into it immediately, speed up the investigation into the shipment and ensure that your refund is processed as quickly as possible.

Kind regards,
Team Salontotal.

Rated 1 out of 5 stars

i did not receive the order yet ....

i did not receive the order yet ....
not happy.
rgs Frits

28 February 2025
Unprompted review
Salontotal logo

Reply from Salontotal

Thank you for your review.

Sorry to hear that you did not receive your order. I have checked it for you and see that we are working hard to get all the details to the carrier correctly so that they can deliver the package to the correct address in good order as soon as possible.
If you have any questions about this, please let us know via e-mail: service@salontotal.pt

With kind regards,
Team Salontotal.

Rated 1 out of 5 stars

Still nothing. I gave my IBAN the day they requested it. After more than three months it appears they have taken my funds either through incompetence or deception.

UPDATE 10 December 2024: A refund finally came to my bank account three and a half months after an order they cancelled without telling me. Communication and customer service are not their things but at least they returned the money after weeks of frustration.

Cancelled order and kept money. DO NOT ORDER FROM AZORES ISLANDS. I placed an order and paid by bank transfer. A month later with no word I emailed and was told they do not deliver to my address so my order was cancelled; I would be refunded by the end of the week. That was 6 weeks and 5 additional emails ago; still nothing. Now they don't answer my emails my order is cancelled and they kept my money. Placed order on 31 Aug 2024. Last told by them on 1 Nov that they sent request to finance department.

29 August 2024
Unprompted review
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Reply from Salontotal

Thanks for your review.
First of all we apologise for the inconvenience, annoying to read that the credit has not yet been processed. I have checked and see that we have not been able to process it yet because we do not have the correct account number. We have contacted you again this morning via email to make sure we can process it as soon as possible.

Kind regards,
Team Salontotal.

Rated 1 out of 5 stars

no relaiable

very dificult to understand the date of deliver

when i bought they said 3 days is already more then one week and nothing

plus they ask a password to get the link of the deleiver date ... doesnt make sense , sorry....

29 October 2024
Unprompted review
Salontotal logo

Reply from Salontotal

Thank you for your review, and we apologize for the inconvenience.

We shipped your order the very next day, but it seems that the carrier has experienced some delays. You will never need to create a password with us to view the tracking link; that requirement may come from the carrier themselves. According to the latest information, your order is expected to be delivered today, and the carrier has sent you an email regarding this.

If you have any further questions, please feel free to reach out to us at service@salontotal.pt.

Best regards,
Team Salontotal

Rated 1 out of 5 stars

Bad feedback and traceability

I placed my order, payed for it, but no feedback about the delivery! No estimated delivery terms provided, no trace of my parcel, no tracking number.

19 January 2023
Unprompted review
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Reply from Salontotal

Thank you for your review! Please feel free to contact our customer service team for this, here we will be happy to resolve it for you.

Rated 1 out of 5 stars

Very bad experience

My first experience was very bad. I payed my purchase on the 17th of July. On the 18th of July I received an e-mail saying they were sending the items on that day. I only received them on the 6th day! This isn't what they promised (2-3 days). I asked for their help several times via WhatsApp and they laughed at my face (why are you so angry?, they asked, adding some happy emoticons). They never searched for a solution as they promise on the website. I asked for the complaints contact and they never gave me one.

27 July 2022
Unprompted review
Salontotal logo

Reply from Salontotal

Thanks for your message! How annoying that the package was not delivered by the specified deadline.
If there is anything we can do for you, please let us know.

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