Sam Turner & Sons Reviews 

I contacted them about a pending payment that appeared on my bank statement immediately after cancelling a checkout. The transaction showed both “SamTurner” and “Samsung”, which was confusing, so I asked whether my money had actually gone through. Instead of clarifying or checking, Charlotte Roberts repeatedly replied with snide, dismissive statements and ignored the fact their company name appeared on the transaction. I know exactly who they are and what they sell — I even had items in my cart — so her condescending tone was completely unnecessary. The bank has since resolved the matter, yet this experience alone shows how shockingly unprofessional their staff are. I’m relieved my money didn’t go to them and would never recommend this company.

This was my first Sam Turner order it didn’t arrive in the stated time. I spoke to an employer who said he would investigate what the hold up was and we agreed it would come on next day delivery. It didn’t arrive even though it was out for delivery.
Called DPD waited half an hour for them to answer and was then told the parcel was not delivered due to first line of my address being missing Sam Turner had the first line of my address it was on the invoice.
Called Sam Turner who have said they will let DPD have the first line of my address.
Hoping it arrives tomorrow.

I ordered some wormer on the advise of my vet for my sheep, After answering several questions I was still refused to be sent this product . In all the years i have been farming I have never been refused a product that my sheep needed I know my sheep you do not ! Sam Turner has delayed their treatment which has put them at more risk. Its not right to deny me a product that my sheep need. If you don't want to supply it don't sell it !! Disgusted with the service.

Excited about a new, expensive pair of boots having treated myself...
Very disappointed that upon receiving the parcel, it was quite clear that one of the boots was clearly off the shelf having wrinkles, scuff marks on - someone trying to shine them up with polish (only one boot!) that had stained the shoe box.....to follow, I raised the concern without any sense of apology, just a link to arrange a return...at my cost!...
Im all for supporting independent companies but certainly not this one...dont expect alot if you do!

I ordered a pair of Skechers boots YESTERDAY! And they arrived today! Standard 3-5 day delivery and delivery was free! So impressed. I had never heard of Sam Turner before, not sure if you’re a small business but I’m delighted with my experience. The boots were cheaper than anywhere else and I love them so I’ve ordered another pair for my mums Christmas! Thank you for the great service and I will be using your website again.

Paid for express delivery on Thursday, item should arrive by dpd on Saturday, email from dpd says it will be delivered Monday.
To clarify I could have paid basic delivery cost and still got it Monday.

Telephoned to spend nearly £1,000 on garden machinery. I was calling from a withheld number for security reasons. They would not accept my call.
Tough. That is their loss. I will take my business elsewhere to someone more accommodating.

I bought a 12" chain for my chainsaw but they sent me a 14" chain. When I informed them of their mistake they apologised & offered to send me the correct chain. The one issue was they inconvenienced me as I was forced to used a damaged chain at work as I had no spare chain and they also expected me to wait at home and repackage the chain so they could have the wrong one back. I had already thrown the envelope away so had to use a carrier bag.

This is the second time they have sent me incorrect parts and they did not offer to compensate me in any way either time, and this time were reluctant to send me a bar to fit the chain even if I was to pay the extra £7 as I didn't want to have to wait in for a delivery man to come and collect the item. They said it would mess with their stock records but maybe they should actually bother to take the time to look at the items they are sending people instead of posting wrong items and being pretty unhelpful when it comes to resolving the issue.

It's not the poor delivery service (and it was) that bothered me: it was the fact that a telephone call failed to resolve the problem, because staff either were unempowered, or simply not bothered, to resolve the issues.

Plenty of five star reviews here, but it's when something goes wrong that is the real test of an organisation. This is my first experience of Sam Turner. It will also be my last.

Great service. Ordered a Barbour coat at a fantastic price. Delivered quickly. I’ll be using them again! First class service.

easy website to use, prompt delivery, well packaged and good price.
would use again. only it would be good to receive emails confirming order and despatch which they do not appear to do but not a problem. thank you good trade.

Fantastic sales and customer service. Really professional, quick to help, no question was never an issue. Thoroughly recommended. My STIGA 598W arrived in immaculate condition and ready to go!

Natalie, was very helpful. Thank you.

Excellent staff response couldn’t fault it and speedy delivery faster then Amazon sometimes not so happy when I rang up today with a very grumpy staff member trying to ask them to correct invoice for me u have to be patient with customers and show understanding I felt no of that today and I spent over 2 grand on machinery ! How ever the problem was sorted speedily

I cocked up my order and was extreemly happy that Sam Turner & sons were able to send the extra bits I needed at mininmal cost , could have cost me a lot more. Thank you for your quick and understanding help.

First class service ordered Friday afternoon delivered noon next Saturday all tracking jept up to date

I have recently bought 3 Stihl cordless items from this company.
I have found their customer service to be exemplary, which sadly is a rarity these days. They are easy to contact by phone and extremely helpful and knowledgeable which is what you want when spending hundreds of pounds. Emails are answered same day and couldn’t be more helpful giving answers to all questions asked.
Their prices are very fair and worth paying a few pounds more for the superb service and prompt delivery. Keep it up.

Placed order online at 1230 yesterday with standard 3 - 5 day delivery, arrived in Canterbury today before 1330.
Excellent service.

Bought two Barbour garments. I spoke to them and ordered on line. Very very professional service. Have used them before for commercial gardening equipment. Items perfect, offered size guidance , next day delivery. Will use again for sure.

Consistent good service over years of being a customer. Will always recommend.

We ordered a new lawnmower from Sam Turner & Sons, the service we received was impressive along with a really quick delivery.
We have used them in the past and would highly recommend them to anyone.
Thank you for an impressive service ⭐️⭐️⭐️⭐️⭐️