Sam Turner & Sons Reviews 

This is a review of their online shop. Products are offered at competitive prices and are shipped out very quickly. I'm very happy with the goods I ordered from them.

Very impressed with the online service. Bought a ceramic bird bath from them and it was delivered early the next day. Bird bath arrived well packaged and secure.

Poor experience. The company entered into a clear and binding contract with me to supply twelve tines at a quoted price. I confirmed the pricing with them beforehand, so there was no ambiguity or misunderstanding. They took my payment and then delivered only one item.

Although the sum involved was modest and did not justify the time and cost of pursuing legal redress, the principle remains: having accepted payment and confirmed the order, they were under a clear obligation to fulfil it. Their decision to renege suggests a rather cavalier attitude toward contractual and customer obligations.

To their credit, the necessary refund was made promptly and without dispute. But I nonetheless wasted a couple of weeks and was left with a very negative impression.

Wouldn’t allow me to send my Review after completion wanted to transfer me over to either Apple or Google don’t know why?

This company can't be bothered to answer phone or ring you back ask for refund do not use this company thanks honest review

Tried to buy some galvanised gates and posts on 2 occasions. The web site declines delivery to Stanhope, just 24miles from the Piercebridge store. Delivery was agreed, but it took a 2nd phone call, as the 1st did not get back to me. Once delivery was agreed, the service was good, and the value reasonable.
For smaller items, the store is excellent, as is the cafe.

Staff are not at all helpful, too busy chatting to each other to deal with customers. Almost like the customer is a nuisance. Was nearly overcharged by £10, until I said the price could not be correct, because the assistant was so busy chatting to another assistant, he was ‘trigger happy with the till’. Plants are very overpriced. Feel like the cafe is also overpriced and staff can’t really be bothered with you when it is getting near closing time.

I bought a Huskvarna 305e Nera from this company there was a fault with the base station they immediately replaced it in two days and helped with the reconfiguration I can only say the customer service is five star well done. I very rarely write reports up this lot are good!

Northallerton branch rebuilt my Stihl chainsaw and it’s now like new. I’m absolutely delighted with it.

1st thing is unless you are spending over £1000 the level of service is beyond poor, I went intolook at a mower for our garden, tried to sell me a £1600 unit, 2nd visit looked at a trimmer, again tried to sell us a £700 unit, when we opted for a £300 unit the look of disappointment was clear, then told "had to be ordered", as we stated that was fine I was asked if there was a 2nd choice. To which I explained, I'm not a professional landscaper and should the unit I have bought not be enough I would be in to upgrade, chasing up the order as asked to within a couple of days, all 4ofthe staff I spoke to could not get through to the stockist/ manufacturer, after a week I was told it should be here in 30 days, refund straightaway offered, I took my business elsewhere and won't be returning here again, I bet a big budget and they are all over you,

In this day and age, it is refreshing to deal with a company who go above and beyond in regard to delivery and customer service, but Sam Turner is such a company. I purchased a Barbour jacket from them online as they were advertising the jacket at the cheapest price I could find on the internet. I had to return the jacket as it was too large for me. This was a simple process with them emailing me a DPD return label. Posted the return on a Thursday afternoon immediately before the May Bank Holiday. Received a replacement jacket 09:00 on the following Wednesday. Excellent service all round. I highly recommend them.

FABULOUS, I mean FABULOUS SERVICE. We ordered a battery for our hedge trimmer on Sunday early afternoon. A VERY, VERY pleasant and helpful lady guided us through the website to find the item we were looking for. When I asked how long this would take to be delivered, she said normally two days but their online services being very efficient, it probably be with us sooner. And she was RIGHT. We received our battery on Monday at 10am!!!! Cheaper than Amazon and Quicker than Amazon. It is VERY rare I can say that which is worth mentioning. THANK YOU VERY, VERY MUCH. My husband is busy cutting our hedge as I am typing. WHAT A FABULOUS, FABULOUS EXPERIENCE. We will certainly use Sam Turner and Sons' services again in the future. THANK YOU

I am so impressed great service great price delivery driver friendly and helpful cannot fault any part of my dealings with Sam Turner &sons not a big price order but so impressed 💯%

Excellent service - ordered a Shepherdess lamb feeder - arrived promptly. The water heater was faulty (no fault of theirs) and they arranged replacement on the same day I notified.

Would recommend

Great service. Ordered some stihl sliders.. very happy. Fast delivery, day early so well chuffed. Thanks will use your line ordering again if needed…

Cafe staff lovely. All clothing and accessories staff great. Gardening staff horrendous. Rude quite aggressive. Went in Easter Saturday and although the chap wasn't particularly rude to us he was to other customers rushing them through purchases. We enquired about plant pots prices to one lady staff in her 40s to be quite brusquely told if no reduced label then they're not reduced and carried on watering plants. Shame as I love the gardening section but hope the staff are different next visit.

Great service. Great item. Delivered next day.
Perfect.
Thank you.

This company used to be so good now you can understand why so many people use Amazon. Wanted a 15L wheeled pressure sprayer. Online said 4 in stock. Visited the store today and waited almost 20 mins at the machinery counter after searching the whole store for it. Assistant couldn’t get his PC to work (same happened last time buying an aerator). Waited another 5 mins while he disappeared to find a sprayer came back empty handed cos they weren’t where they should be if they were in stock (same happened buying my aerator). Wasted the 45min round trip to the store as well as the time in there. Bought online now from a competitor. I really want to support local stores but how and why when this is the experience? Bring back the old S T & Sons please

Ordered a Sack Barrow Monday. Didn’t arrive. Contacted Sam Turners and they said they were sending another out for a Saturday delivery. Never arrived.

Unfortunately, this business has become very hit and miss.