Samsung Reviews 

I bought an anti-glare 55 inch oled tv recently costing hkd over 10,000, and they bait advertised that a free gift (a sound blaster which costs around hkd400 retail) would be sent to me after 1 month. So I went on their platform and uploaded the required documents (pretty obvious I was a genuine customer, with invoices, installation papers, address, means of contact). Then they sent me an email refusing to send me the gift. This is worse than not promising the gift. But I suspect they cant control their staff, are intent on making customers disgruntled and then siphoning off the free gift to their own people.

Had to give 1 star. Don’t use Samsung subscription. They make it hard to cancel subscription. You can’t get to a human

Terrible product. I have a Samsung dryer that quite literally breaks down every 2-4 months. This started within weeks of it being out of warranty. I have over a dozen receipts of purchasing the wiring, heating element etc. it’s a huge pile of junk and they refuse to stand by their products. I called customer service and that was a nightmare, they’re trying to charge me to have a technician come out and inspect their faulty crap they sell. I refuse to ever buy another Samsung product and I will steer everyone I know away from this ludicrous company.

FYI the model number of this POS dryer is DVE45T3400P/A3

It sells for like $750 at Home Depot, but factor another $500 on parts to fix it every couple months and that’s not even including your labor to do it.

I’m going to repost this everywhere I can to protect the public from this company.

The products are fairly reliable but costumer service and actual product ratings are less. I just received an email from the company that my review of their product and my personal experience with their customer service will not be posted. I noted in the unapproved rating of my dealings with a current rebate program and my contact with the company itself; guess the truth hurts business.

Phones have too many apps pre loaded that you can't delete. As in YOU CAN NOT DELETE A GOOD MANY VERY ANNOYING APPS. Gemini and google assistant are hard wired into the phone, and prevent you from shutting it off unless you reset. Yeah, it works. And is INCREDIBLY annoying. I just don't want to deal with them anymore. I can't get rid of galaxy themes, or galaxy store, they come up by themselves, disabling is pointless, and YOU CANNOT DELETE THEM. I'm sending their piece of crap phone back to them. I paid for the phone, and only the apps the make the phone functional. I DO NOT NEED THEIR GAMES OR ANYTHING ELSE. MY PHONE, I DECIDE WHAT'S ON IT.

I am extremely disappointed with the pathetic service provided by both Reliance Digital and Samsung.
I purchased a Samsung TV from this Reliance Digital store and specifically requested next-day installation because I had taken Work From Home solely to be available for the installation. Despite this, the store sent its own engineer carrying an MI wall mount to install a Samsung TV. Unsurprisingly, the wall mount was incompatible, wasting my time completely.
To avoid further delays, I raised a separate installation request with Samsung Customer Support. I was given an installation slot for today, but once I contacted the assigned engineer, he simply informed me that my location was too far for him and that another engineer had been assigned. In the end, no one showed up, no one contacted me, and no installation was completed.
This level of unprofessionalism and lack of coordination is completely unacceptable. I have wasted an entire working day because of your negligence, and neither Reliance Digital nor Samsung has taken any responsibility for the inconvenience caused.
I expected much better service from two reputed brands, but this experience has been nothing short of frustrating. Selling a product is only half the job—providing proper after-sales service is equally important. This has been one of the worst customer service experiences I have ever had.

Complaint Repair Service cost £108.00
Very disappointed with Samsung repair service.
Ice maker still not working
I'm a pensioner, so these costs are not cheap!

Service order reference: 4295295337
Reference number: 2143064925
Model number: RS67N8210S9/EU
Serial number: 05NG4EBN800232Z

On the Samsung website there's no contact details ie (email address & phone number)
The unit is less than five years old.
Do not samsung build quality Fridge Freezers that last anymore?
My old freezer lasted 48 years from iceland.
The Samsung build quality is NOT any good.

When you use the chat service they try and sell a new appliance.

YO I [Explotive] HATE Y'ALL [Explosive]ASS TECH MOTHA [Explotive] AS, STOP REPLACING AND UPDATING MY SHIT, I SHOULDN'T HAVE TO USE A [Explosive] MAP TO NAVIGATE MY UI. YOU ACTUAL NAZIS, IF YOU'RE GONNA USE CHILD LABOR AT LEAST TELL THE LITTLE BASTARDS TO GO EASY ON THE UPDATES. AND MAKE IT SO I DON'T HAVE TO USE GOOGLE MESSAGES IT'S JUST A HUGE DOWNGRADE. [Explosive] GOOGLE

It began with a Note 4 purchased from Verizon. I did not register it with Samsung...Supposedly. After an abnormal factory reset I was locked out by Samsung and they would not unlock it because it was supposedly never registered with them. Even though I had Verizon on the Line with Samsung to prove it was my phone they still would not unlock it! $800 dollars down the drain. Now I have a new S26 Ultra and because the previous phone number changed, I can not register it till the changed number goes through Samsung's worthless system. Purchased a week ago I have to wait till 7-13-26 more than two weeks for the phone number to be updated in their system. What happens if it gets locked out again? Same problem. This will be the last Samsung I purchase. Tired of their games as its a joke to them. Probably made in China anyways )-: I plan on returning this if its not registered by 7-13-26. Be warned as they don't care about the customer only the money. It would be nice to use the old Note 4 for my kid with home internet and games but they still will not unlock it even though its too old to get service for. Samsung shame on you! I expect to return it on 7-14-26 as I know they wont update that number as that is their plan. I will return it to Consumer Cellular. I am extremely upset!!!!!!!!

I have 2 Samsung QLED tv's less than 5 year of age, with screen's separating from the frames due to adhesive failure. The latest one was purchased for Christmas 2023, it is an 85" with the Model Code QN85Q70CAFXZA. The first one is a 75" curve purchased in 2021. I contacted Samsung customer support, and they could not help because the tv's are out of warranty. Their recommendation was to purchase a new Samsung tv, as the out of pocket repair cost for this issue can be quite expensive. Really Samsung!!!

Because I like his brand

I need a new motherboard for my qn75q800tafxza qled tv. After two weeks, Best Buy told me they are not able to source the part. Samsung customer service (Service Quick) is attempting to charge me $1528.00 for the part, not including an additional $210.00 cost for labor. The part is worth no more then $500.00 (absolute maximum price, already inflated). Customer service is zero help. I will not be purchasing from Samsung again.

​I am writing to share my deep disappointment with Samsung's customer service following a significant issue with my refrigerator. After just two years, it stopped cooling, resulting in the loss of hundreds of dollars worth of groceries.
​When I contacted support, I was given conflicting information about my extended warranty, with multiple agents stating it didn't exist and requiring repeated proof of purchase. The process was incredibly slow and disorganized, and I was even hung up on by a representative who falsely canceled my service request.
​It took a week for a technician to arrive, leaving our household without a refrigerator during that time. I would advise potential buyers to consider these significant customer service issues before making a purchase.

Samsung 2026 U8000H 43" TV. I'm not going to send it back but I'm really angry. I'll explain:

Up until the last couple of years, I really liked Samsung. I was their biggest fan! They started doing some weird stuff with their phones and TVs. So now, it's the TV. Don't get me wrong, the TV is great! That's why I'm not sending it back. I would like to because they just really torqued me hard by sending a remote that doesn't even include volume control. I'm not kidding! Samsung forces you to go online and download a digital remote with advertising spam.

Can you believe that!? I certainly cannot. It's unacceptable! What a bunch of opportunistic, low lives! I would have given the TV four stars had it not been for that stupid brick they sent me with the TV. I ordered an aftermarket universal remote. All this over a $3 remote.

Too automated site with many features not functioning on mobile. Hard to navigate, most pages require an account which means providing free personal information. That account is then hard to delete, requiring accessing a different website. The Whatsapp chatbot is useless

From giving up on there on their own messaging app to sabotaging their phones after 12 months, these 2 things have made me give up on these guys altogether.
They are in bed with google, i am betting google paid them off for giving up on their messaging app.
They even sabotaged their own app months before it was set to expire.
Very poor support for their phones, you're a pathetic samsung!

Shame on you Samsung!!!

I would give Samsung Zero stars if I could. I got a brand new 26 Ultra. Paid it off almost immediately. It has had issues since. I’ve contacted customer service several times only to be put in circles. I went and got the phone tested at youbreakifix and they said the pba of the phone needs to be replaced or Samsung needs to send me a new phone. He had to talk to them to get them to agree to send it in. They said they couldn’t find anything wrong with the phone. I spoke to two repair techs and was told I would get an update in a couple hours. I never did. I woke up to a text that said the phone was being shipped back bc nothing could be found wrong with it after the place THEY sent me to said it needs a new PBA. Conveniently they did this at 2:30 in the morning when I cannot call. I called repairs trying to stop the shipment and got an extremely rude employee in repairs who then told me it had been repaired. I said ok but the text said nothing was found which is it? He said it’s showing it was repaired. I said ok well then what was fixed ? How was it repaired? He refused to give me that information. I asked to speak to a supervisor and was told they would tell me the same thing. I said I don’t care I want to speak to them anyways. He refused. I asked to speak to a different technician he refused. He kept following the prompt and I kept saying I need to speak to another tech and he hung up on me. Samsung has terrible customer service. On top of to fix a phone they leave you without one. They do not send a replacement or make arrangements for you. I had to frantically try to find a phone to use so I wouldn’t be without.When I got the report they said they did an update that fixed the phone. They absolutely did NOT which was confirmed by the employee at the repair store. My phone was completely updated. There isn’t another update that could be done. So they flat out lied. NEVER go through Samsung directly. They do NOT follow their warranty and do not care what they put you through.

The menu is SO complicated. I never know what is happening and I work in IT. There is no optical OR aux for speakers. For $400, it's my opinion that I SHOULD NOT NEED TO BUY SPEAKERS. Now that I have, there is no place to plug them in. I'm thinking this life is trash and the CEO of Samsung probably eats babies every night for dinner.

I bought a Samsung washing machine in March 2024 after just 2 years and 3 months the bearings are worn and the machine is very noisy on the spin cycle .after being put in touch with them through AO where I bought the machine I was told I would have to pay for any repairs due to it been out of warranty and the 5year extended warranty wold not apply because I forgot to register it. I have had a local engineer look at it and was told it would cost around 500 pounds to repair.and that it would be cheaper to get a new machine as it would also need a new drum .The upshot is that I am left with a machine that will just get worse so I will never buy another Samsung product.
Absolutely appalling cust

I purchased the Galaxy S23 Ultra in November 2023, and for the most part it’s been a great phone — excellent camera, smooth display, solid performance. But roughly 2.5 years in, the battery started swelling, causing the back panel to bulge and lift away from the frame. For a flagship phone at this price, I expected much better long-term battery durability.

This isn’t just an inconvenience — a swollen lithium battery is a genuine safety hazard (risk of leaking, overheating, or even fire). I had to stop using and charging the phone right away. How can some big company can install such cheap batteries..