I bought some French handsoap from this website. The same soap was selling on Amazon for 3 or 4 times the price. As I know I'm going to use this handsoap for the foreseeable future, and I have... See more
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Awful company. Not sure if it’s a scam or just incompetence. I placed an order, no tracking or expected delivery date. After contacting customer services I received nothing but the same email coincide... See more
Ordered 2 seresto collars from this site. Advertised as seresto with a different language on the tin which wasn't a problem. Should of known better them being £25 instead of the usual price. Absolute... See more
Company replied
Don't bother with this company. I placed an order for 12 orange toothbrushes (odd maybe) but based on their website photo and thought I'd double check with them that they were in stock. I got a nonc... See more
Company details
Information provided by various external sources
Please, visit Sanareva and discover the best of the French health, beauty and well-being products: Bioderma, Vichy, La Roche Posay, Avène, Ducray
Contact info
Toulouse, United Kingdom
- www.sanareva.co.uk
2.2
Poor
613 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered on 27/06/2022 and I didn't…
I ordered on 27/06/2022 and I didn't receive the parcel. I texted to them many times and they don't answer me. I want refund but nobody answer....
22 July 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
The customer service is available from Monday to Friday 8am - 4pm. You can contact us by sending a mail or logging into your customer account and sending a message directly there.
What is your order number?
Due to Brexit, we have had to change our courier fees. Our warehouse is based in France.
Our new courier, Spring is the French partner of Royal Mail in the UK which we are currently offering at £7.90 and for which you are allowed free delivery for orders above £79. This service does not require any extra custom fees for orders up to £500.
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.
Kind regards,
Sanareva
Horrible company
Horrible company. Extortionate delivery costs but the customer service doesn't exist. Steer clear!
20 July 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
The customer service is available from Monday to Friday 8am - 4pm. You can contact us by sending a mail or logging into your customer account and sending a message directly there.
Due to Brexit, we have had to change our courier fees. Our warehouse is based in France.
Our new courier, Spring is the French partner of Royal Mail in the UK which we are currently offering at £7.90 and for which you are allowed free delivery for orders above £79. This service does not require any extra custom fees for orders up to £500.
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.
Kind regards,
Sanareva
Poor service and big disappointment!!
Order number: 200357857. I placed a medical ointment last week and paid a very expensive postage for such a small order as I desperately needed to use it in time. Unfortunately i haven’t received the order yet and I have not been able to track the order. Terrible. communication service and customer service and a big disappointment! I May ask you for a full refund as well as the postage cost to my account asap possible. Order was received teo weeks later when I couldn’t use to see the benefit any longer as had to purchase something else for my treatment. The way of service delivery and customer care is very poor and shambolic! That is all O could say. I just received an email from your website review team today and that they deleted my review and they want me to leave you positive reviews? I don’t understand if a customer is not happy and you have mislead them how they possibly can leave you anything positive if you don’t even acknowledge the fault and don’t take any steps to make things better? I didn’t even care about leaving a review. It was your own team who sent me an email and asked for my opinion and I genuinely just said a honest and the fair opinion about my own experience with you. Maybe anyone who reads this should also bare these in mind!!
15 July 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
Could you give us your order number so that we may investigate ?
Due to Brexit, we have had to change our courier fees. Our warehouse is based in France.
Our new courier, Spring is the French partner of Royal Mail in the UK which we are currently offering at £7.90 and for which you are allowed free delivery for orders above £79. This service does not require any extra custom fees for orders up to £500.
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.
Kind regards,
Sanareva
Fradulent Company who will send you an empty box
This company is fradulent. They sent me an empty box and when I asked them to refund me the amount they refused and now asking me for my ID and hand written letter with my original signature. Has anyone in the past asked for this kind of information ??? Avoid this company at all costs. I am surprised that Police has not already started investigation against these Online fraudsters. Do not deal with them , the moment you will them your credit card information you will be at risk.
They have still not returned the money inspite of me sharing the letter from Royal mail stating that the box was received by them in an open state.
15 July 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
According to our system, you indeed stated that your order arrived in an empty, broken box.
To complete the investigation with Royal Mail and proceed with a refund or replacement order, we do indeed require additional information.
In the case of a missing product, not notified in the order, customer service may request a handwritten statement signed by the Customer indicating that he/she has not received the product(s) concerned. The customer service department may open an investigation internally and with its courier service. An internal investigation may take up to 3 working days.
In the event of a claim related to the non delivery of the parcel by the carrier, the customer service will contact the carrier and will open an investigation with the carrier concerned. The carrier's response time varies from 48 hours to 15 days. Upon receipt of the carrier's response and depending on the result, the customer service department may proceed with the shipment of a replacement order, refund or credit, at the Customer's discretion. In order to support any claim with the carrier, SANAREVA reserves the right to request a handwritten and signed statement and a copy of any official identification to certify the non-reception of the goods.
Sanareva
Horrible customer service!
I would advise anybody reading this review to stay away from this website! I ordered some products about two weeks ago and I tried to contact them regarding an issue with the delivery and they failed to respond to my concerns or messages. I contacted them using every platform day have an account on, yet they did not take any time to respond. I am now left with my money taken and the product returned to them. No one reached out to me regarding my order and I don’t think anybody will at this point.
Please do not waste your time and money on this website, it is most likely a scam or at least he incredibly disorganised and careless company.
14 July 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
You simply have to contact the customer service through your sanareva account to be able to deal with all and any request or claim.
What is your order number so that we may investigate?
Kind regards,
Sanareva
Replied to all your emails! And you keep ignoring me
This is an absolute joke. Ordered 2 weeks ago, with my order staying stuck as « processing » on the website and no reply from customer service. I received three times an email asking for my personal details to confirm my order and I did send my personal data three times (passport + proof of address)!!!
Check your emails properly or your junk box because I don’t want the same reply as the other person here that « you tried to contact me several time »
Do an email research with order 200355078 and you will find all the emails I’ve sent you so far!
I can see the number of person that have been scammed and this is not ok. I advice everyone that sees this review to do like me and contact citizen advice in the Uk to have legal advice and don’t let this company keep scamming again!
12 July 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
Your order was not sent out because it needed additional information. According to our system, because the delay was exceeded, we refunded you in full on the 21st July.
Kind regards,
Sanareva
No customer service when something goes…
No customer service when something goes wrong they simply do not reply.
Second bad experience weith this company. Wish I learned from my first.
8 July 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
You simply have to contact the customer service through your sanareva account to be able to deal with all and any request or claim.
What is your order number so that we may investigate?
Kind regards,
Sanareva
IVE BEEN SCAMMED!!!!!
IVE BEEN SCAMMED!!!!!
They sent me an empty bottle of product and then asked me for my personal ID! They didn't acknowledge previous emails to contact them.
NEVER, EVER BUY FROM THIS COMPANY!!!
27 June 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
Could you please provide us with your order number so that we can investigate?
As explained in the emails we have sent you, we simply ask for a photo of any form of official identification. You can hide any sensitive information, as long as your first and last name are visible, the payment can be authenticated.
Kind regards,
Sanareva
Do not by from these scamming thief's
I placed my order for 1 x Bailleul Psoriatec Brittle Nails Treatment 3.3 ml
9952340 on April the 9th and nothing back, this business is a total scamming business and should be avoided at all costs. This is 1 way of how scammers make money, by stealing from poor vulnerable people. Avoud avoid avoid
27 June 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.
If you do not receive your parcel within the delay then we will open an investigation with the carrier and over 30 days, we will either refund you or send a replacement order.
To proceed with any claim, please contact our customer service team.
Kind regards,
The Sanareva Team
I have messaged you 3 times regarding…
Edition to my previous Review ;
I am still waiting to hear from you.I have sent you all the information requested but its been 4-5 days still no reply..
I have messaged you 3 times regarding an issue about my order but not heard anything back and you have left me with no other option but leave a bad review.
I am happy to change my review if you can get in touch and resolve my issue.
Order #200349690
thank you
24 June 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
After cheking our files, we see that we have contacted you 3 times and are still waiting for an answer to all of our exchanges.
Once again, as stated in the previous mail, we requested a signed statement and any form of official ID (you can hide you personal information.)
Please send this to our customer service team so that we may close this claim.
Kind regards,
Sanareva
Scam , order not received , didn't received refund.
I have place an order for over 200£ and never received. Totally scam company run by thief's. Do not buy from them .
23 June 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
Could you please provide us with your order number so that we can investigate?
Kind regards,
Sanareva
I ordered my Bioderma micellar liquid…
I ordered my Bioderma micellar liquid in September 2020 ...!!!!!still waiting
no answer to my emails no refund.
22 June 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
As explained, the legal period to make a claim for a missing parcel or item is 30 days from the dispatch of your order.
You are requesting a refund for an order that was placed 2 years ago.
Therefore, it is impossible to offer any type of compensation.
Kind regards,
Sanareva
Prompt delivery…
I didn't read the trust pilot reviews until after I had ordered from this site, and I only looked because I hadn't received an order confirmation email and was concerned. However order arrived within the week and was very well packaged. Based on this and the price of the items in comparison to other sites I would use this company again.
21 June 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
Thank you for sharing your experience shopping with us, we really appreaciate it.
We're glad to hear that you're satisfied with our overall service and products.
We hope to see you again very soon on Sanareva.co.uk :)
Take care,
Best regards,
Sanareva
Very satisfied infact exceeded my…
Very satisfied infact exceeded my expectations. Arrived on time packaged well and will definitely order again.
Some of the products they sell I can't find anywhere else.
Very surprised at the bad reviews as I had no issues.
Thankyou for the good service.
20 June 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Paul,
Thank you for your positive encouraging feedback. We really appreciate you taking the time out to share your experience shopping with us
Our team remains at your entire disposal,
We hope to see you again soon on Sanareva.co.uk!
Kind regards,
The Sanareva team
Placed an order 2 weeks ago
Placed an order 2 weeks ago.
Received an automated email that my order was returned with no explanation.
No response from customer service, no refund either. I just want to receive my order or at least expect a reply from their customer service…
20 June 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
If your order is being returned then it is due to a transit error with Royal Mail.
Depending on the items you have bought and our stocks, we can either offer you a replacement order to be sent out or a full refund.
To do so, please contact our customer service team with your order number so that we may check.
Kind regards,
Sanareva
Satisfied customer
I’ve had 2 x orders from Sanreva with no problem. Arrived within timescales specified and order spot on. They do take about 7-10 days to arrive so I have to be organised to make sure I don’t run out of supplements, but it’s worth it because the price is so low. One thing I buy is almost 1/3 of the price of Amazon so it’s definitely worth it.
19 June 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
Thank you for sharing your experience shopping with us, we really appreaciate it.
We're glad to hear that you're satisfied with our overall service and products. We strive to offer great prices and choices.
We hope to see you again very soon on Sanareva.co.uk :)
Take care,
Best regards,
Sanareva
The worst business I have ever seen
The worst business I have ever seen. Instead of making customers' purchases easier, they will make it harder or worse.
I have ordered 2 different items. They informed me that one of them is out of stock, even though it was available on website. Instead of offering a substitution with different brand, they just send the other item and waiting me to pay for another item again. And the shipping is not usually low,
16 June 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
Indeed, like any other company, we sometimes encounter broken or expired products. Whenever this occurs, we are unfortunately obliged to take them out of your order and refund you for the missing items to your sanareva savings. We always send a mail to our customers warning them of any change to their orders.
If you wish, you can also ask to be refunded back to your original paiement. In this case, please respond directly to the dispatch email.
Kind regards,
Sanareva
I just wanted to write a review as I…
I just wanted to write a review as I personally think Sanareva are very good. I placed my order on the 18th and products were despatched on 19th and tracking number for Royal Mail was provided. It did take a few days to reach Royal Mail but that’s understandable as products coming from Europe and people need to bear this in mind. All in all am very happy especially as much cheaper than here in the UK!! I will definitely use Sanareva again.
26 May 2022
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
Thank you for sharing your experience shopping with us, we really appreaciate it.
We're glad to hear that you're satisfied with our overall service and products.
We hope to see you again very soon on Sanareva.co.uk :)
Take care,
Best regards,
Sanareva
My advice is. Do not use Sanareva
In late February I ordered two bottles of PARAKITO anti mosquito spray. Sanareva replied asking for photographic evidence of my address and my identification. They wanted a photocopy of my passport and an electricity bill. My grown up children advised me strongly against sending this information. The company emailed me 3 times with this request and each time I replied saying I was not prepared to send these documents and requesting a refund.
All went quiet so I rang my credit card company and they advised me how I could retrieve my money. I wrote to Sanareva telling them that is what I planned to do. My next credit card statement showed they had taken the money. I received my anti mosquito spray on 21st May. This was 3 months after my order and 8 weeks after I had returned from the holiday I needed the spray for.
Do not use Saraeva.
24 May 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
Could you please provide us with your order number so that we can investigate?
Our payment platform does sometimes request additional information, as stipulated in our general terms and conditions. This is part of a campaign to protect our customers against fraud.
As explained in the emails we have sent you, we simply ask for a photo of any form of official identification. You can hide any sensitive information, as long as your first and last name are visible, the payment can be authenticated.
Kind regards,
Sanareva
Ordered 20th may!ORDER NUMBER 200345101
Ordered 20th may!ORDER NUMBER 200345101
HAVE raised it on their website via my messages twice… still says preparing and havent received any response!
23£ for melatonin tablets which would be great IF I KNOW WHATS GOING ON. DO NOT USE!
22 May 2022
Unprompted review
Reply from Sanareva.co.uk
Dear customer,
After checking your order, i see that you received your parcel within the expected delivery time.
As a reminder, Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated.
Do not hesitate to get in touch if you have any further queries.
Kind regards,
The Sanareva Team
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