Sandras Online Reviews 

952
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the wonderful quality of the nightwear, noting that the fabrics are exceptionally soft, comfortable, and very warm for daily wear. People also appreciate the fast delivery times, beautiful packaging, and reasonable prices, making their online purchases extremely convenient and highly affordable. However, some customers also noted experiencing occasional issues with their orders, such as receiving incorrect items, wrong sizes, or missing pieces. A few reviewers mentioned noticeable sizing discrepancies or getting the wrong colour shipped to them, although replacements or resolutions were frequently provided quickly.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the exceptional quality, lovely... See more

Quality

Clients share positive opinions on quality, consistently highlighting the well-made items and nice materials.... See more

Delivery service

Customers had positive experiences with delivery_service, expressing general satisfaction with the fast... See more

Order

Consumers find order to be positive, highlighting an easy online process and prompt dispatch times. Reviewers... See more

Price

People report positive experiences with price, highlighting that items are well priced and offer good value.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the style of nightdress I have been looking for my 92 year old mother. The quality of the nightdress is good and feels lovely and soft. Mum hasn't received this yet so I can't comment any fu... See more

Rated 5 out of 5 stars

Ordered two items the same size but received two items different sizes when informed seller of problem replacement and return package with pre-paid delivery on it sent out almost immediately. Great cu... See more

Rated 5 out of 5 stars

Bought the knit pyjamas, I already have three nightdresses, they are fab, the best ever, so warm and comfortable can’t do without them

Rated 5 out of 5 stars

What a stunning housecoat and nightie! The colour-gorgeous. The material -so soft and the addition of lace make the items look so pretty. I'm delighted with the items.


Company details

  1. #11 of 35 best companies in Lingerie shop

Information provided by various external sources

Specialist in underwear, nightwear, lingerie and hosiery in the UK Low prices and Great customer service


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

952 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(952)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super service

My order was fulfilled and despatched quickly and efficiently whe this first order was returned the service was just as good and my new order arrived even quicker than the first. Definitely worth top marks!

25 February 2025
Rated 1 out of 5 stars

I was sent a nightdress instead of my…

I was sent a nightdress instead of my order for a mastectomy bra, then asked to send it on to the person who should receive it ? Unfortunately the royal would not take it from my house ,the address was incorrect ? I live many miles from a post office , so needed a Royal Mail collection . I then had to get a friend to post it for me , back to Sandras online. I am still awaiting for my bra . !!!

22 February 2025
Rated 5 out of 5 stars

Good experience

The site was easy to use and informative.
The delivery was prompt and I was kept well informed.
The nightgowns were bought for a relative and she was very pleased with them.

28 January 2025
Rated 1 out of 5 stars

Poor quality and very poor customer service

I bought a 2 pack of bras, which weirdly came in two separate postings a few days apart. I tried on the first bra, and it seemed to fit ok. I then removed the tags.
I wore the bra for a few hours a few days later, and to my disappointment the bra lost it's supportive shape, especially at the back, over those hours. It sagged and gave none of its initial support. It was therefore not fit for purpose and poorly made, even though it had seemed fine on first trying it on.
On sending the bras back to the company, I was told I would not be refunded for the poorly made bra as I had worn it briefly - even though its faults only became apparent through wear.
Poor products and poor customer service. Avoid!

4 February 2025
Unprompted review
Rated 5 out of 5 stars

I was very happy with my black…

I was very happy with my black petticoat. I've been looking for one for a while, good quality and fitted well all over. The lace top looks good because my dress is slightly low and gaping in the front. So it looks lovely just showing a little lace.

27 January 2025
Rated 4 out of 5 stars

Two lovely nightdresses with which I'm…

Two lovely nightdresses with which I'm very pleased. Bit of an issue over a muddle with the order - I got someone else's by mistake and then mine the next day - but customer services people were very helpful sorting it all out.

6 January 2025
Rated 5 out of 5 stars

Good quality products

Easy to choose from the website. Order processed promptly and despatched. Good tracking given. Very pleased with the quality of the product.

3 January 2025

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