This is the style of nightdress I have been looking for my 92 year old mother. The quality of the nightdress is good and feels lovely and soft. Mum hasn't received this yet so I can't comment any fu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered two items the same size but received two items different sizes when informed seller of problem replacement and return package with pre-paid delivery on it sent out almost immediately. Great cu... See more
Bought the knit pyjamas, I already have three nightdresses, they are fab, the best ever, so warm and comfortable can’t do without them
What a stunning housecoat and nightie! The colour-gorgeous. The material -so soft and the addition of lace make the items look so pretty. I'm delighted with the items.
Company details
- #11 of 35 best companies in Lingerie shop
Information provided by various external sources
Specialist in underwear, nightwear, lingerie and hosiery in the UK Low prices and Great customer service
Contact info
United Kingdom
- help@sandras-online.co.uk
- www.sandras-online.co.uk
4.6
Excellent
952 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really fast
Really fast, well packaged delivery. I always use Sandra’s for mums dressing gowns and I’ve now purchased thermal vests too. Mum is really pleased with all purchases from Sandra’s. Thank you.
30 September 2024
Excellent customer service
I had a problem with my order. Customer service was excellent. Quickly resolved. Will order again and highly recommend. My purchase was lovely quality and british made too. Very happy customer.
1 October 2024
Easy to order and goods delivered very…
Easy to order and goods delivered very quickly. Had to return some goods and found it easy to do.
30 September 2024
Excellent customer service and delivery time.
Excellent customer service and delivery time.....from start to finish all great.I would recommend.
The nightie is lovely and cosy...my only problem buying again is I really need a less old lady style....I'm 76 and would love a more stylish cosy one...
30 September 2024
Goods arrived quickly ,in good…
Goods arrived quickly ,in good condition. Pleased with the quality. A big Thankyou.
29 September 2024
Love these pantie corselette s fits…
Love these pantie corselette s fits beautiful would definitely recommend it
24 September 2024
Very comfortable and warm
Very comfortable and warm. The size fits well. Very pleased with my purchase.
27 August 2024
Bought beautiful bed jacket
Bought beautiful bed jacket for my sisters 90 th birthday I’m sure that she will like it
27 August 2024
Reply from Sandras Online
Happy Birthday to your sister, hope she loves it.
Excellent customer service
27 August 2024
Good products and excellent service.
27 August 2024
Beautiful nightwear
Quick delivery. Beautiful nightdresses. I have abandoned M&S as they no longer cater in the styles I want. Have been scouring the web for decent nightwear for a long time and found this one with Lady Olga items.
29 July 2024
Awful Customer Service and experience
I ordered 2 packs of control panties and a bra which I decided I no longer wanted.
I refused to accept the delivery when my postman brought it.
It was returned to the delivery office who then returned it to the seller.
Sandra's online say they have not received my package and refuse to refund my order.
I am very angry because I am now about £35.00 out of pocket for goods I have never received.
I have tracking information from the Royal Mail Tracking which proves that the parcel was returned.
I rang Sandra's Online customer service and was told that as they have not received my parcel I will not be refunded because I did not use their online return service.
I don't understand how a "lost in post" parcel is my fault as Sandra's Online chose the carrier, not me
I would certainly never use this company again and would not recommend them to others
15 July 2024
Unprompted review
Reply from Sandras Online
We don't have a phone number you can call so not clear who you spoke to.
Refusing a delivery is a very slow way to return an unwanted item since the return to sender process is not prioritised by Royal Mail in the same way that a new postage is.
Just as advertised.
Easy to order, arrived promptly and it's a lovely nightdress. Will use you again.
25 July 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.