Sands & Associates Reviews 3,393

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, making stressful financial situations much more manageable. Many highlight the exceptional customer service, noting that the team is organized, transparent, and takes a personal interest in clients' needs, providing clear explanations and guidance throughout the process. The overall service is frequently described as efficient and supportive, with people appreciating the quick responses and the ease of understanding complex financial matters. However, some reviewers were not happy with delays and a perceived lack of urgency, which led to significant personal financial issues for them. A few other people also felt that the assigned personnel were not knowledgeable or confident, and that their concerns were dismissed, leading to frustration and a need for repeated clarification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the support, understanding, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and appreciation... See more

User experience

People report positive experiences with user experience, describing it as amazing, easy to deal with, and... See more

Payment

Clients share positive opinions on payment, with many expressing relief and gratitude for the impact the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend... See more

Company replied

Rated 5 out of 5 stars

This Company, and Cindy Wallas in particular, have been incredibly helpful dealing with my financial troubles. She was incredibly helpful guiding me through the process, and helped me feel calm throug... See more

Company replied

Rated 5 out of 5 stars

Support and understanding and most importantly guidance was very quick, and very much appreciated. At a horribly stressful time I felt taken care of. I cannot say thank you enough.

Company replied


Company details

  1. Debt relief service
  2. Financial advisor

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The expertise of their financial group

The expertise of their financial group, they way that they provide information and follow your case very close with attention to detail

16 April 2026
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Reply from Sands & Associates

Our staff provide the most accurate information regarding insolvency and guide our clients through the entire process step by step. We are glad you found our staff helpful.

Rated 5 out of 5 stars

Thankyou to Dana for making a very…

Thankyou to Dana for making a very scary and overwhelming time feel not shameful. Your help is very appreciated

20 April 2026
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Reply from Sands & Associates

We are glad our team was able to guide you though the insolvency process in a calm and encouraging manner.

Rated 5 out of 5 stars

My positive experience

I had a really positive experience with Jennifer from Sands & Associates. From our very first call, she was kind, accommodating, and easy to talk to. I never once felt judged—instead, I felt a genuine willingness from her to listen and truly understand my situation.

At the beginning, everything felt overwhelming and almost impossible, but with the right guidance, things gradually fell into place. I’m so glad I pushed past the hesitation and made that first call. It was honestly embarrassing at first, but right after speaking with her, I felt an immediate sense of relief.

Now, that heaviness I carried for so long is gone, and I finally feel like I can plan my life with more clarity and confidence. I’m truly grateful to Jennifer and the whole team for their support and for giving us a chance to rebuild and move forward.

17 April 2026
Unprompted review
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Reply from Sands & Associates

We are glad your experience with our staff was positive and nonjudgmental. Thinking about insolvency can be stressful and making the first call can be challenging. Providing a stress-free insolvency experience is important to us.

Rated 5 out of 5 stars

Amazing team and guidance!

They were very understanding with my situation and helped me through the whole process. They took the time to awnser all my questions and guide me through everything. I am very thankful to Sandra and her team for helping me through this tough time.

16 April 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are grateful our staff were able to provide reliable guidance during your insolvency. We appreciate you choosing Sands and Associates for assistance with resolving your debt.

Rated 5 out of 5 stars

Good and very fast action

Bery nice and very good fast action they’re so friendly I really glad thank you

16 April 2026
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Reply from Sands & Associates

We are happy to be able to assist you with becoming debt free.

Rated 5 out of 5 stars

They took what was a stressful…

They took what was a stressful situation and made it far less so. They walked me through all the steps and were there to answer all my questions. I couldn't have asked for a better representative. Thank you so much! Highly recommend!

16 April 2026
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Reply from Sands & Associates

Thank you for the recommendation. Living with outstanding debt can be challenging. We are here to guide our clients though the process of insolvency with compassion and sincerity.

Rated 5 out of 5 stars

Fast and accurate information

Fast and accurate information. Understanding and knowledgeable

16 April 2026
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Reply from Sands & Associates

Our staff understand that having the correct information regarding debt resolution is important in assisting clients with becoming debt free.

Rated 5 out of 5 stars

I cannot tell you how unbelievably…

I cannot tell you how unbelievably great these people are. They helped me so much that I can actually save money monthly now they are just the best I would recommend them highly.

14 April 2026
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Reply from Sands & Associates

Thank you for your wonderful recommendation. We are pleased we were able to assist you with moving towards being debt free and are able to save for your future.

Rated 5 out of 5 stars

Great Experience

Sands & Associates walked me through the whole process and were very patient with me. This is the best outcome I could have imagined. Thank you.

9 April 2026
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Reply from Sands & Associates

We are happy to hear you are delighted with the outcome of your insolvency.

Rated 5 out of 5 stars

It was wonderful

It was wonderful! They made the Consumer Proposal simple for me, I’m so happy I chose them!

1 February 2026
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Reply from Sands & Associates

We are pleased the consumer proposal process was straightforward for you and you are able to move closer to being debt free.

Rated 5 out of 5 stars

Made me feel so comfortable

Made me feel so comfortable, not embarrassed, was so straightforward explained everything very thoroughly so I understood every step of the way.

15 April 2026
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Reply from Sands & Associates

We are glad you felt comfortable with our staff and that the insolvency process was explained clearly.

Rated 5 out of 5 stars

Clear and straightforward direction

Clear and straightforward direction. Good outcome.

8 April 2026
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Reply from Sands & Associates

We are pleased you felt our staff guided you in the insolvency process in a straightforward manner and that you feel pleased with the outcome.

Rated 5 out of 5 stars

They contacted me almost immediately…


They contacted me almost immediately after I submitted my information on Facebook, and from that moment on, the service was excellent. Regina Pino guided me through the entire process in a very professional and supportive way.

13 April 2026
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Reply from Sands & Associates

We are happy our staff responded so quickly so you could begin resolving your debt. Our staff support our clients and guide them though the entire insolvency process with professionalism and understanding.

Rated 5 out of 5 stars

My experience with Sands & Associates…

My experience with Sands & Associates was great they helped me so much David explained everything for me and he answered all my questions.
I want to Thank everyone especially David and Deepti.

14 April 2026
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Reply from Sands & Associates

We are glad you found our staff helpful in assisting you with resolving your debt.

Rated 5 out of 5 stars

made me feel good about my financial…

made me feel good about my financial future. Great people who helped me through this trying time.

8 April 2026
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Reply from Sands & Associates

We are pleased we were able to assist you with moving towards a debt free future.

Rated 5 out of 5 stars

Sands and Associates are a great team…

Sands and Associates are a great team to work with. They are reliable and trustworthy.

10 April 2026
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Reply from Sands & Associates

We value our clients and appreciate the trust that is given to us to assist them with resolving their debt. Thank you for choosing Sands & Associates.

Rated 5 out of 5 stars

I am so happy and relieved to feel…

I am so happy and relieved to feel free… after so many years spent paying off my debts. Thank you to the whole team for their support, which allowed me to rebuild my life after this whole process.

9 April 2026
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Reply from Sands & Associates

Supporting our clients throughout their insolvency journey is important to us. We are pleased to hear you are ready to move forward debt free.

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