Sands & Associates Reviews 3,403

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, making stressful situations much easier to manage. Many people highlight the exceptional customer service, noting that the team is understanding, non-judgmental, and provides clear explanations throughout the process. The overall service is frequently described as efficient and organized, with reviewers appreciating the quick responses and the ease of navigating their financial challenges. However, some customers reported dissatisfaction with delays and a perceived lack of urgency, which led to significant financial inconvenience. A few other people also felt that the staff lacked knowledge or confidence in explaining options and that their concerns were dismissed, leading to an unprofessional experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their kindness, patience, and helpfulness... See more

Customer service

Consumers find customer service to be positive, highlighting the helpful, understanding, and non-judgmental... See more

Service

Customers had positive experiences with service, often highlighting the quick response and professional,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing their overall experience as... See more

Payment

Users describe positive interactions with payment, with many expressing relief and gratitude for the help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was in an extremely bad financial situation and didn’t see any way out. I reached out to Sands & Associates after reading their reviews, and I am happy to say that they were accurate. My team of She... See more

Company replied

Rated 5 out of 5 stars

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend... See more

Company replied

Rated 5 out of 5 stars

Catherine Harris made the process as easy as possible. She was incredibly helpful and indulged many silly questions from me. I very much appreciate the work she’s done on my behalf and i can’t help bu... See more

Company replied


Company details

  1. Debt relief service
  2. Financial advisor

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Professional and supportive service

Very professional and helpful service. The team at Sands & Associates explained the process clearly and supported me throughout my consumer proposal.

12 March 2026
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Reply from Sands & Associates

Thank you for your kind review. We're happy to hear our team was able to clearly explain the process and support you throughout your consumer proposal. We appreciate you taking the time to share your experience and your trust in Sands & Associates.

Rated 5 out of 5 stars

Exceeded my expectations!

My estate manager was very professional and helpful. She turned what was a stressful time into something quite manageable for me.

12 March 2026
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Reply from Sands & Associates

Thank you for your kind review. We're happy to hear your estate manager was able to support you with professionalism and care. Turning a stressful situation into something manageable is exactly what we strive for.

Rated 5 out of 5 stars

Got debts? Choose Sands & Associates!

They are so amazing to work with and they helped me choose what was best for me. I feel like a weight is off my shoulders now. They were very understanding and caring from the start. Thank you so much to the team! 10/10 would recommend.

11 March 2026
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Reply from Sands & Associates

Thank you for your kind words. We are pleased to hear our team was able to support you and help you find the option that was best for your situation. Hearing that you feel a weight off your shoulders means a lot to us. We appreciate your trust, your recommendation, and you taking the time to share your experience.

Rated 5 out of 5 stars

I’ve had a consistently excellent…

I’ve had a consistently excellent experience with Sand & Associates. Their team is knowledgeable, responsive, and truly committed to delivering quality service. What stands out most is their professionalism and the clarity with which they communicate every step of the process. They take the time to understand individual needs and provide thoughtful, reliable guidance.
Their attention to detail and willingness to go the extra mile make them a standout firm. I feel confident and well-supported working with them, and I would gladly recommend Sand & Associates to anyone looking for dependable expertise and exceptional client care.

5 March 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We are thrilled to hear that you've had a consistently excellent experience with our team. Providing knowledgeable guidance, clear communication, and dependable support is something we care deeply about. It means a lot to know that our professionalism, attention to detail, and commitment to understanding each client's situation stood out to you.

Thank you for trusting Sands & Associates.

Rated 5 out of 5 stars

Life-changing support and excellent service

I am very grateful for the help I received from Sands & Associates. From the beginning, the team was professional, respectful, and very supportive. They explained the consumer proposal process clearly and helped me find the best solution for my situation.

I especially want to thank Helen for her patience and guidance. She helped me a lot, answered all my questions, and made the whole process much less stressful.

Thanks to their support, I now feel much more confident about my financial future. I highly recommend Sands & Associates to anyone who needs help dealing with debt.

11 March 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're glad to hear that our team was able to support you with professionalism, respect, and clear guidance throughout the consumer proposal process.

Helen will be so happy to hear your kind words—her patience and dedication in answering all your questions and making the process less stressful really shine through. We appreciate your recommendation and your trust in Sands & Associates.

Rated 5 out of 5 stars

Best decision

Grateful to be referred by a friend. Radhika helped me through out the process without judgement. She explained everything in a manner that was helpful and easy to follow.
Thank you!

2 March 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're happy to hear your friend referred you and that Radhika was able to guide you through the process with understanding and without judgement. It's wonderful to hear that everything was explained in a clear and helpful way. We appreciate your kind words and your trust in Sands & Associates.

Rated 5 out of 5 stars

Excellent experience. I worked with John M and Maggie H in…

I worked with John M and Maggie H in Surrey, BC. Maggie assisted me in gathering the necessary documentation for my application for a consumer proposal and she was very helpful.

John was very kind, patient, non-judgemental and knowledgeable. John was made the process easy and stress free and I am now on a path to being debt free.

Thank you John and Maggie and Sands and Associates.

If you’re experiencing financial stress and difficulty and at a loss for what to do, do not hesitate to contacts Sands and Associates and within a relatively short time frame, they’ll set you up with a plan to be debt free too.

10 March 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're glad Maggie was able to help you gather everything needed for your consumer proposal and that John provided the kindness, patience, and non-judgmental support that made the process feel easier and less stressful.

It's wonderful to hear you now feel on a clear path toward becoming debt-free. John and Maggie will appreciate your kind words. Thank you for your trust in Sands & Associates and for recommending us to others who may be going through financial stress.

Rated 5 out of 5 stars

Great Team

Thanks for the help. Sands and Associates helped me alot with my dept and gave me a clear picture of the process. Special thanks to Anne and Sandeep.

4 March 2026
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Reply from Sands & Associates

Thank you for your kind review. We're happy to hear our team could help you with your debt and provide a clear understanding of the process. Anne and Sandeep will appreciate your special mention. Thank you for choosing Sands & Associates.

Rated 5 out of 5 stars

Great help

I never thought of bankruptcy at my age but; Sands & Associates gave me the direction i really needy and my options , very professional and strait forward ways for me to proceed with my situation. It was a huge relief when i was given a choice of solutions that suited me. Great team to work with
Thank you

4 March 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We understand that considering options like this can feel overwhelming, especially when it's not something you ever expected to face. We're delighted to hear our team was able to provide clear direction, explain your options, and help you find a solution that suited your situation.

Thank you for your kind words and trusting Sands & Associates to help you move forward.

Rated 5 out of 5 stars

Sandi was great

Sandi was great! Super helpful and quick with helping. Very informative and kind. The process was easy to understand, communication was great, amd it was simple to fix my issue.

7 January 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're happy to hear that Sandi was helpful, informative, and kind throughout the process. It's great to know the steps were easy to understand and that communication was clear and timely.

Rated 5 out of 5 stars

Stephanie Munsie was patient as I…

Stephanie Munsie was patient as I hesitated and very professional when I was ready.
I got all the information I needed and time to think the process through.
I am really pleased with my experience with company and Stephanie.

9 March 2026
Unprompted review
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Reply from Sands & Associates

Thank you for sharing your experience. We're delighted to hear Stephanie was able to give you the time, patience, and professionalism you needed while considering your options. Making sure you have all the information and space to make the right decision is very important to us.

Rated 5 out of 5 stars

I am literally so grateful for the…

I am literally so grateful for the experience I had.

3 March 2026
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Reply from Sands & Associates

Thank you for your review. We're grateful you chose Sands & Associates, and we're happy to hear you had such a positive experience.

Rated 5 out of 5 stars

consumer report

The experience from start to finish was super easy .

Jennifer and her team helped in every way to make this as painless as possible , and they were very knowledgeable .

7 March 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're happy to hear that Jennifer and her team were able to support you and make the process as smooth and painless as possible. Thank you for trusting Sands & Associates.

Rated 5 out of 5 stars

Great place they were super informative…

Great place they were super informative about all my options helped me fine the best option to get rid of my debt would recommend them to everyone look for help with debt

14 February 2026
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Reply from Sands & Associates

Thank you for your kind review. We're happy to hear our team was able to clearly explain your options and help you find the best solution for your debt. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

I am satisfied with all the support…

I am satisfied with all the support provided in your service.

3 March 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're glad to hear that you're satisfied with the support provided by our team.

Rated 5 out of 5 stars

Glad I went with Sands & Associates

I had never used a service like this before, and I was nervous. They were absolutely awesome walking me through the steps. We settled on a credit proposal, and the amount of stress that has been lifted off my shoulders makes me feel like I can breath again .

24 October 2025
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Reply from Sands & Associates

Thank you for sharing your experience. We understand that reaching out for help can feel nerve-racking, especially if it's your first time going through a process like this. We're glad our team was able to guide you through each step and help you feel comfortable along the way.

It's wonderful to hear that your consumer proposal has brought a sense of relief and that the stress has been lifted. Thank you for choosing Sands & Associates.

Rated 5 out of 5 stars

Forever grateful for Sands and Associates

Sands and associates was great to deal with from the start. They weren’t pushy, and they got us a really good deal with our creditors for our consumer proposal. We couldn’t be happier with the result! What a sigh of relief knowing we can finally dig our way out of this mess and still afford to feed our family while doing it. Everyone who has helped us have been great. Thank you so much to Anette Zukowsky, Maggie Harris, Regina Pinto, and anyone else who had a hand in our journey. I can’t express how much of a relief this is for our growing family, and how excited I am for the future now.

4 March 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're pleased to hear that the process felt supportive from the start and that you're happy with the outcome of your consumer proposal. It means a lot to know that the plan put in place has helped bring relief and made it possible to move forward while still supporting your family.

Annette, Maggie, Regina, and the rest of the team will appreciate your kind words. Thank you for your trust in Sands & Associates; we wish you and your growing family all the very best.

Rated 5 out of 5 stars

All my questions were answered and my…

All my questions were answered and my mind was immediately put at ease.

26 February 2026
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Reply from Sands & Associates

Thank you for your kind words. We're glad all your questions were answered and that you felt at ease right away.

Providing clear guidance and reassurance during what can be a stressful time is very important to us.

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