Sands & Associates Reviews 3,401

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, making stressful financial situations much more manageable. Many highlight the exceptional customer service, noting that the team is organized, transparent, and takes a personal interest in clients' needs, providing clear explanations and guidance throughout the process. The overall service is frequently described as efficient and supportive, with people appreciating the quick responses and the ease of understanding complex financial matters. However, some reviewers were not happy with delays and a perceived lack of urgency, which led to significant personal financial issues for them. A few other people also felt that the assigned personnel were not knowledgeable or confident, and that their concerns were dismissed, leading to frustration and a need for repeated clarification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the support, understanding, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and appreciation... See more

User experience

People report positive experiences with user experience, describing it as amazing, easy to deal with, and... See more

Payment

Clients share positive opinions on payment, with many expressing relief and gratitude for the impact the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend... See more

Company replied

Rated 5 out of 5 stars

This Company, and Cindy Wallas in particular, have been incredibly helpful dealing with my financial troubles. She was incredibly helpful guiding me through the process, and helped me feel calm throug... See more

Company replied

Rated 5 out of 5 stars

Support and understanding and most importantly guidance was very quick, and very much appreciated. At a horribly stressful time I felt taken care of. I cannot say thank you enough.

Company replied


Company details

  1. Debt relief service
  2. Financial advisor

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Both Omer and Jennifer were very…

Both Omer and Jennifer were very helpful throughout the process! They were always there to answer my questions and made me feel comfortable. I appreciate the effort and work that was put into my file.

19 March 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. Our staff are available to answer any questions or concerns you may have to ensure you feel comfortable in moving towards being debt free.

Rated 5 out of 5 stars

Everything I needed

My debt wasn't huge, but it was still holding me back. Doing a consumer proposal was a strategic move to gain financial freedom and rebuild my credit. The people at Sands and Associates were very helpful. Making the transition easy for me to do. I will easily recommend them to anyone trying to rebuild their life financially

4 March 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us and recommending our office. We are glad you found a consumer proposal was the best choice for you in your journey to financial freedom and rebuilding your credit.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Sands & Associates. From the very beginning, their team was professional, knowledgeable, and genuinely supportive. They took the time to clearly explain all of my options and made sure I felt comfortable every step of the way.

What really stood out to me was their empathy and understanding—they never made me feel judged, and they handled everything with discretion and respect. The process was much smoother than I expected, and they were always available to answer questions or provide reassurance when needed.

I would highly recommend Sands & Associates to anyone looking for trustworthy, compassionate, and expert financial guidance. They truly go above and beyond to help their clients move forward with confidence.

10 February 2026
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Reply from Sands & Associates

Thank you for your kind review and recommendation. Our staff take time to guide our clients through the insolvency process with knowledge and compassion to help those who contact us to move forward to being debt free. We are glad you felt respected and understood and are looking forward to a debt free future.

Rated 5 out of 5 stars

Simple process

Simple process, helpful and understanding non judgmental staff :)

18 March 2026
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Reply from Sands & Associates

Thank you for your kind review.

Rated 4 out of 5 stars

My experience I felt the question asked…

My experience I felt the question asked were very helpful with my understanding the importance in learning how to budget my income and keep track of all my spending habits and how to live with what my needs not what I want will make me financially stable in my future.

24 March 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are glad you found the questions helpful and that you will be able to move forward in the process of becoming debt free.

Rated 5 out of 5 stars

It was well explained easy to…

It was well explained easy to understand
Happy to get my debt reduced by 70 % in the proposal

3 February 2026
Unprompted review
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are glad you have chosen Sands and Associates to assist you in the process of becoming debt free.

Rated 5 out of 5 stars

Staff is amazing

Staff is amazing, Hannah and her team made the process very easy. There was no pressure getting paper work emailed off to her and her team because I took forever getting my document's together.. they made it easy and I'm very great full to her and her team..
No more collection calls no more threatening emails.highly recommended
Sands &Associates.

24 March 2026
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Reply from Sands & Associates

We are pleased that you found the process straight forward and pressure free. Hannah is understanding in her guidance of clients through the insolvency process. We are glad you were able to take the first step to financial freedom from debt.

Rated 5 out of 5 stars

Sands & Associates is a company that…

Sands & Associates is a company that truly have your best interests.

16 February 2026
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Reply from Sands & Associates

Thank you for your kind words. We strive to assist our clients in a kind and understanding manner.

Rated 5 out of 5 stars

Made the process very comfortable and…

Made the process very comfortable and easy to understand my options. Patient and kind staff

11 March 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We are pleased our team was able to provide you with your best options in an understandable manner.

Rated 5 out of 5 stars

Great communication quickly got…

Great communication quickly got everything done would recommend

23 March 2026
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Reply from Sands & Associates

Thank you for your kind words and referral. Providing clear communication about available options for each client's individual situation is something we stive for.

Rated 5 out of 5 stars

Highly recommend for financial peace of mind!

I had an excellent experience with Sands & Associates. Dealing with financial stress is incredibly difficult, but their team was understanding, professional, and completely non-judgmental. They clearly explained all my options and helped me find a clear path forward. I finally feel like a weight has been lifted off my shoulders. Thank you so much for your help!

16 February 2026
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Reply from Sands & Associates

Thank you for your review and kind words. We are pleased to hear that our staff provided assistance to you in a stress-free manner. We approach each client's situation with compassion and understanding and believe our professionalism is what sets us apart.

Rated 5 out of 5 stars

She was friendly to talk to lots of…

She was friendly to talk to lots of information very comfortable. I recommend her to anybody Arron Robinson.

18 March 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are pleased that Dana was able to provide you with the information best suited for your situation.

Rated 5 out of 5 stars

Professional, quick responses and very helpful.

I had a really good experience with Sands & Associates. They were very helpful throughout the process and always responded quickly whenever I had questions, which I really appreciated. Everything was explained clearly, and I never felt lost or unsure about what was happening. I’m very satisfied and would definitely recommend them.

18 March 2026
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Reply from Sands & Associates

Thank you for sharing your review. We're glad to hear you had such a positive experience and felt supported throughout the entire process. Providing clear communication and timely responses is very important to us, and it's great to know you never felt unsure or lost along the way.

We appreciate your recommendations and your trust in Sands & Associates.

Rated 5 out of 5 stars

Yulia was such a helpful person and…

Yulia was such a helpful person and made me feel at ease

17 March 2026
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Reply from Sands & Associates

Thank you for your kind review. We're delighted to hear Yuliya was able to help you feel at ease—that's exactly the kind of support we strive to provide.

Rated 5 out of 5 stars

Friendly and knowledgeable associates

Friendly and knowledgeable associates. No feeling of pressure with a sense of understanding and a willingness to listen. Highly recommended.

17 March 2026
Unprompted review
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Reply from Sands & Associates

Thank you for your review and recommendation. We're happy to hear you felt supported by our team and you experienced a pressure-free environment.

Rated 3 out of 5 stars

The team should know my work schedule…

The team should know my work schedule as they were informed during the deep probe into getting help in the first place
Scheduling me for counseling when they already know I would be at work dosent help and does not inspire confidence in this team

10 March 2026
Rated 5 out of 5 stars

I recently fell financially having…

I recently fell financially having thought i needed to file for bankruptcy. But with Katherine Harrison helped me get into a consumers proposal. She dramatically took the weight off my shoulders. Thabk goodness for her work snd time she put into my case. Forever grateful

10 March 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're delighted to hear Katherine was able to guide you toward a consumer proposal and help lift that weight off your shoulders. Katherine is an incredible asset to our team, and every client is happy to work with her. We are grateful for your trust and happy we could support you through this process.

Rated 5 out of 5 stars

Had a great experience with Sands &…

Had a great experience with Sands & Associates. Very simple to navigate

16 March 2026
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Reply from Sands & Associates

Thank you for your kind review. We're pleased to hear you had a great experience and found the process simple to navigate. Thank you for choosing Sands & Associates.

Rated 5 out of 5 stars

Professional and supportive service

Very professional and helpful service. The team at Sands & Associates explained the process clearly and supported me throughout my consumer proposal.

12 March 2026
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Reply from Sands & Associates

Thank you for your kind review. We're happy to hear our team was able to clearly explain the process and support you throughout your consumer proposal. We appreciate you taking the time to share your experience and your trust in Sands & Associates.

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