Saniflo Specialists Reviews 

266
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally polite, knowledgeable, and efficient when handling home appointments. Consumers also deeply appreciate the prompt scheduling, clear communication, and thorough advice provided regarding ongoing system maintenance and repairs. People often note that work areas are left extremely clean and tidy once the job is completely finished. Some reviewers were not happy with high pricing structures and unexpected extra costs charged for parts or visits. A few people also mentioned experiencing communication delays, poor scheduling, or unresolved problems during specific service calls.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that the engineers are consistently polite,... See more

Service

Users describe positive interactions with service, highlighting punctual and professional engineers who... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, noting both exceptional support and notable... See more

Price

Consumers find price to be negative and consistently report frustration with excessive charges and unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely engineer Jon came to service my saniflo unit today and I can honestly say that I would have no hesitation in highly recommending this young man Polite, courteous and very helpful and knowled... See more

Company replied

Rated 5 out of 5 stars

Really quick to send an engineer out to sort the issue. Easy to sort with Olivia. Craig the engineer arrived within specified time scale. Really polite and efficient, very helpful. Extremely nice... See more

Company replied

Rated 5 out of 5 stars

After calling almost every local plumber and being told they didn’t service macerator units I finally found Saniflo Specialists and I am so pleased that I did. Olivia arranged my time slot and Craig a... See more

Company replied

Rated 5 out of 5 stars

A very professional outfit. Olivia dealt with my call and got an engineer out to us for the date and time slot we needed. The engineer (Jordan Hughes) got in touch when he was on his way and waited pa... See more

Company replied


Company details

  1. Plumber

Written by the company

With over 20 years in the industry, our team of expert engineers have an abundance of experience providing quality Saniflo solutions to homeowners and commercial properties. From repairs and installations to specialist servicing and maintenance, Saniflo Specialists provide expert nationwide support for macerators and pumping systems. For ongoing peace of mind, Macerator Cover helps customers save up to 35% on annual servicing with priority support and exclusive member benefits from just £19.99 pcm. This is why we strive to offer all our customers same or next day availability to fix any problems you are experiencing and we aim to get your macerator back up and running within an hour.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

266 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(266)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Extremely helpful engineer but expensive

Extremely helpful engineer, who identified the problem quickly, explained clearly what the options were, and then carried out the proposed repair which has (at least so far!) been succesful. He also explained how to minimise future problems.
The only reason I didn't give 5 stars is because the company's charges are high. But I'd rather pay a high price for good quality work than the reverse.

26 June 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for taking the time to provide your feedback! - Olivia

Rated 5 out of 5 stars

Brilliant.

Excellent service. Very helpful and polite. Would definitely recommend.

28 June 2024
Unprompted review
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Reply from Saniflo Specialists

We greatly appreciate your positive feedback. Thank you! - Olivia

Rated 5 out of 5 stars

Not sure who our engineer was as he…

Not sure who our engineer was as he didn’t but his name on his card.
He came and sorted our blocked loo and sink with minimal disruption.
Very professional and friendly
He visited Crosby area around 3.30pm if it helps name him

27 June 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for taking the time to provide your feedback! - Olivia

Rated 5 out of 5 stars

Saniflow service

From the first phone call to the engineer fitting the unit, it was seemless. Fantastic customer service and great engineer.

25 June 2024
Unprompted review
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Reply from Saniflo Specialists

Your review is greatly valued. Thank you - Olivia

Rated 5 out of 5 stars

Excellent

The engineer, Craig, was excellent. He quickly identified the problem we had and talked me through the options available in a very clear and helpful way. When he had finished he cleaned up and left our bathroom spotless. Excellent job all round.

25 June 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your review, we really appreciate it! - Olivia

Rated 5 out of 5 stars

Excellent service

We were given a quick appointment. The engineer arrived at time arranged.The problem was diagnosed and sorted quickly by a very pleasant engineer.
Thank you.

25 June 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your positive feedback! - Olivia

Rated 5 out of 5 stars

Amazing

Very efficient, helpful and professional service , engineer was polite and very helpful,

10 June 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your positive feedback! - Olivia

Rated 5 out of 5 stars

Brilliant job.

Craig was excellent, got the unit running again, cleaned and serviced. Was informed of arrival time one hour before and he arrived right on time. Can I give 6 stars?

3 June 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you so much for taking the time to leave us a 5 star review! - Olivia

Rated 5 out of 5 stars

Highly recommend.

Toilet stopped working on Saturday, made an request that same evening and had a call out booked for early Monday.

Craig Peck came out and did a fantastic job. Everything was explained clearly in regards to whether I receive warranty, the costs, aftercare and payment.

Job was done in no time and place was left tidy. After having the original toilet done by another company, I will definitely stick to Saniflow moving forward. The difference in professionalism and service is highly noticeable.

Thank you.

3 June 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your feedback - it means a lot to us! - Olivia

Rated 5 out of 5 stars

Fast, efficient and friendly. Great job

Service booked within a week. Old Saniflo needed replacing and engineer had some on his van. So price agreed as work done all in a short time. Friendly and helpful engineer - Ethan from Gloucester office. Would highly recommend.

23 May 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you so much for leaving us a fantastic review! - Olivia

Rated 5 out of 5 stars

My initial call was answered promptly…

My initial call was answered promptly and an appointment made next day engineer arrived on time completed job fast and efficiently explained everything clearly and left everything in place and clean

22 May 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for taking the time to leave us a 5 star review! - Olivia

Rated 5 out of 5 stars

Engineer turned up on time

Engineer turned up on time. Fixed my problem and gave good advice. He cleaned up after himself and was very professional and knowledgeable.

20 May 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for the positive review! - Olivia

Rated 5 out of 5 stars

Fantastic service

Fantastic service. A text message last night and an expert fixed our toilet by the following lunchtime. Reliable and friendly staff. I would highly recommend!

16 May 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for leaving us a 5 star review, we really appreciate it! - Olivia

Rated 5 out of 5 stars

Brilliant job and sorted with ease.

Saniflo was in the house when we moved in 8 years ago, started to not fully empty and show signs of failing. With no idea of how old the unit was or what was wrong I trusted saniflo specialists and was delighted with their service. All sorted in an hour and working perfectly.

9 May 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you so much for your review! - Olivia

Rated 5 out of 5 stars

Ethan was brilliant

Ethan was brilliant, had the job fixed in under an hour and explained what he was doing at each step of the process, full confidence in this service

9 May 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for sharing your experience, it means a lot to us! - Olivia

Rated 5 out of 5 stars

Ethan was exceptional right from…

Ethan was exceptional right from reporting the issue I was informed of my 2 hour window by the company. I received a text 30mins before to let me know he was on his way. He was very professional and expert in his field very lovely personality.

Thank you very much Ethan and Saniflo specialists!!! Good job.

9 May 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you so much for taking the time to leave such a positive review! - Olivia

Rated 5 out of 5 stars

Prompt service

Absolutely fantastic, from booking a call out to being kept informed of a time of arrival of the engineer.

7 May 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for the 5 star review! - Olivia

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