Saniflo Specialists Reviews 

265
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally polite, knowledgeable, and efficient when handling home appointments. Consumers also deeply appreciate the prompt scheduling, clear communication, and thorough advice provided regarding ongoing system maintenance and repairs. People often note that work areas are left extremely clean and tidy once the job is completely finished. Some reviewers were not happy with high pricing structures and unexpected extra costs charged for parts or visits. A few people also mentioned experiencing communication delays, poor scheduling, or unresolved problems during specific service calls.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that the engineers are consistently polite,... See more

Service

Users describe positive interactions with service, highlighting punctual and professional engineers who... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, noting both exceptional support and notable... See more

Price

Consumers find price to be negative and consistently report frustration with excessive charges and unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely engineer Jon came to service my saniflo unit today and I can honestly say that I would have no hesitation in highly recommending this young man Polite, courteous and very helpful and knowled... See more

Company replied

Rated 5 out of 5 stars

Really quick to send an engineer out to sort the issue. Easy to sort with Olivia. Craig the engineer arrived within specified time scale. Really polite and efficient, very helpful. Extremely nice... See more

Company replied

Rated 5 out of 5 stars

After calling almost every local plumber and being told they didn’t service macerator units I finally found Saniflo Specialists and I am so pleased that I did. Olivia arranged my time slot and Craig a... See more

Company replied

Rated 5 out of 5 stars

A very professional outfit. Olivia dealt with my call and got an engineer out to us for the date and time slot we needed. The engineer (Jordan Hughes) got in touch when he was on his way and waited pa... See more

Company replied


Company details

  1. Plumber

Written by the company

With over 20 years in the industry, our team of expert engineers have an abundance of experience providing quality Saniflo solutions to homeowners and commercial properties. From repairs and installations to specialist servicing and maintenance, Saniflo Specialists provide expert nationwide support for macerators and pumping systems. For ongoing peace of mind, Macerator Cover helps customers save up to 35% on annual servicing with priority support and exclusive member benefits from just £19.99 pcm. This is why we strive to offer all our customers same or next day availability to fix any problems you are experiencing and we aim to get your macerator back up and running within an hour.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(265)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really reliable and very easy to…

Really reliable and very easy to coordinate with - absolutely the opposite to the other plumbing engineer companies I dealt with in the Harrogate area. Highly recommended.

6 July 2026
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your review! We're so pleased you were happy with Jon's work and communication. We'll be sure to pass your kind words on to him. Thanks again! - Olivia

Rated 5 out of 5 stars

Great service

Last year we replaced our saniflo using saniflo specialists. That installation was done quickly and professionally. Since we've had cause to call Craig out as something had been dropped into the unit. Again swift reaction to our call and job sorted within 24 hours. Today it was the annual service. Craig arrived on time, did the work and left everything neat and tidy. Thanks again for great service.
Richard Lewis

6 July 2026
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your continued support, Richard! We're delighted you've been happy with Craig's service. We really appreciate your kind words and look forward to helping you again in the future. - Olivia

Rated 1 out of 5 stars

Had to fix the engineers error myself!!

So I was left with a toilet that didn’t flush at all. It was only a service so a working macerator became a non working one. There was a very poor communication process involving an AI bot to get someone. In the end the engineer was complaining he might get stuck in traffic on his way to me and explained to me how to fix it myself following his instructions. Very disappointed, very poor service. He had failed to reconnect the flush. So presumably hadn’t checked it before he left??!!! Not impressed.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service.Nathan came precisely…

Great service.Nathan came precisely when he said he would.
Worked quickly and efficiently. Diagnosed the problem and sorted it out.
He was charming, polite and a clean and tidy worker. It’s as though he has never been here.
I would totally recommend using Saniflo Specialists and when we need them again I hope it is Nathan who comes.

23 June 2026
Unprompted review
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Reply from Saniflo Specialists

Thank you for your wonderful review! We're delighted to hear Nathan provided such great service. We'll be sure to pass on your kind words to him, and we really appreciate your recommendation! - Olivia

Rated 5 out of 5 stars

Nathan arrived within the 2-hour…

Nathan arrived within the 2-hour timeslot. He was polite, efficient, neat and tidy in carrying out the annual macerator service and clean. Thank you

19 June 2026
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your review! We're delighted Nathan provided a professional and efficient service. We'll be sure to pass on your kind words to him. Thanks again! - Olivia

Rated 5 out of 5 stars

All work excellent & efficiently…

All work excellent & efficiently carried out.. Craig & Nathan were outstanding, would highly recommend this Company

16 June 2026
Unprompted review
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Reply from Saniflo Specialists

Thank you for your kind words! We're delighted Craig and Nathan provided outstanding service. We really appreciate your recommendation. - Olivia

Rated 5 out of 5 stars

Efficient service

Very easily organised appointment from the outset. Using the annual service subscription for peace of mind.
Our plumber was Tom. Really nice lad, polite and respectful of our property, tidying up after himself etc. He contacted in advance of arriving and was really efficient in attending to the macerator.
A polite, respectful young man who is a credit to the profession.

12 June 2026
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thanks for your lovely review. We’re glad the service was smooth and that Tom looked after you and your home so well — we’ll pass on your kind words to him. - Olivia

Rated 5 out of 5 stars

Amazing service by Tom

Amazing service by Tom, very professional and explained everything about the Saniflo unit which made sense as I didn’t have a clue. Thank you Olivia for arranging a time slot with Tom too. Excellent is all I can say and will always use you. Thank you, Kay

11 June 2026
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you, Kay, for your lovely feedback. We're so pleased Tom was able to help and explain everything clearly. I'll pass your kind words on to him. We really appreciate your support! - Olivia

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Engineer name Craig so friendly and professional. He knows what he suppose to do and understand what he is doing. Fixed the problem so quickly.

5 June 2026
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your kind feedback. We're delighted to hear Craig provided such friendly and professional service and was able to resolve the issue quickly. - Olivia

Rated 5 out of 5 stars

After calling almost every local…

After calling almost every local plumber and being told they didn’t service macerator units I finally found Saniflo Specialists and I am so pleased that I did. Olivia arranged my time slot and Craig arrived as promised. Faultless service from start to finish and lots of advice given on how to keep my unit working well going forward. Craig explained everything in detail and was absolutely brilliant.

29 May 2026
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your lovely review! We're so pleased Olivia and Craig could help. We'll be sure to pass on your kind words, and we're always here if you need us again. - Olivia

Rated 5 out of 5 stars

Great service

Craig is excellent at answering any questions, very patient. And he is quick and efficient when doing the annual check.

22 May 2026
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your feedback! We're delighted to hear Craig was helpful, patient, and efficient during your annual service. - Olivia

Rated 5 out of 5 stars

Very good service

Very good service. Friendly and accurate. Nathan was very clean and tidy, and explained everything.

20 May 2026
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your positive feedback, we really appreciate it. - Olivia

Rated 5 out of 5 stars

Nathan

Nathan was on time, polite and efficient

15 May 2026
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for leaving us a 5 star review! - Olivia

Rated 1 out of 5 stars

No show

The AI confirmed a same-day visit, which was important as it was for my Airbnb business and I had a guest coming in. When I chased for a time slot for the visit, they said there was staff sickness and would I like someone to come five days later. I’d lost five important hours by that time.

14 May 2026
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

We’re sorry to hear about your experience and understand how frustrating this must have been, especially with incoming Airbnb guests. Unfortunately, due to unexpected staff sickness, we were unable to attend as planned. We appreciate your feedback and apologise for the inconvenience caused. - Olivia

Rated 5 out of 5 stars

Excellent service

Excellent service. Craig arrived on time, was polite and courteous, and explained clearly what needed done, giving various costing options. Problem sorted very efficiently.

13 May 2026
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your kind review! We're glad Craig provided a professional service and got the issue sorted efficiently. - Olivia

Rated 1 out of 5 stars

Not good

The workman, according to my husband didn't inspire confidence, and wasn't tidy. Finally got a local plumber to fix it and paid a lot less money!

2 April 2026
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

You are not one of our customers. PLEASE REMOVE THIS REVIEW!

Rated 5 out of 5 stars

Nathan

Nathan, was cheerful and friendly, clear in explaining what had gone wrong and what needed to be done and then went ahead and fixed the problem with a minimum of fuss.

11 May 2026
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your lovely feedback! We're so pleased to hear Nathan was cheerful, clear, and able to get everything sorted quickly and efficiently. - Olivia

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