Santander Reviews 

I have been trying to contact Santander using the Chat option on the web site on 4 occasions but despite staying online for up to 40 minutes at a time, I have never been connected to an Agent. My experience has left me wondering whether I should remain as a customer of Santander. I have been loyal to the organisation for over 50 years.

Santander support scammers and protect themselves against customers.
I was scammed for 40. 74 by ETHOCART limited. Santander declined the payment and messaged me to tell me they had declined it on suspicion of fraud. I did nothing thinking great the scammers lose.
Silly me next thing 40.74 taken out of my account, they paid it without my authority.
I then spent hours messaging them I demanded transcripts which arrived about 10 days later. They opened a claim which was in progress for weeks, then they wrote to me asking for more info the took , 8 days to reach me, I replied giving a plethora of information. Next thing case closed no explanation no comunication whatsoever as to reasons for closing the case, how arrogant. So scammers win bank does nothing. No wonder scams are on the increase. The scam was promolgated by GOOGLE in a google advert when they knew it was a scam. Seems ebay are more secure than google trust ebay over google for sure.
Then today on returning home I had a letter from Santander dated 30 07 2026
Saying they dont have enough information to suport my claim and it has been closed, how dismissive is that, especially when I had the sense to demand a transcript of my discussions on chat with santander the transcript is 24 yes twenty four pages of A4, how much information do you need,. It seems you are part of the scam problem, not the solution. For me it was , 40.74 for others it could be hundreds of thousands I did my bit, I spoke to my bank and reported the theft immediately only for Santander to play silly beggars google ETHOCART LIMITED then tell me what more information you need. It was a google ad perporting to be Aldi. Google know ETHOCART IS A SCAM, yet allow them to advertise on google for which presumably they pay. Double Standards is there no justice.

I visited Santander bank Hitchin Herts branch on the Monday 27 th July 26 . I was greeted warmly by your staff Danielle Street. I was having issues with two of my cards which Danielle investigated and sorted out for me. Danielle was polite, courteous and very professional in dealing with my problem. I left with full confidence that my problem had been fully sorted out. Thanks to Danielle.

I spoke to Rebecca from Santander’s complaints team today, and what a wonderful experience. I am very ill, and can be a difficult customer due to my meds, and my health.
Rebecca is a massive credit to this bank, she was so empathetic, personable and extremely professional member of the Santander Team. I have not smiled or laughed out loud in months due to the pain I suffer, and she somehow made me smile and laugh today, in addition she resolved my problem with a smile… I cannot compliment her enough. Excellent work Rebecca and I hope Santander reward you greatly for her hard work. ❤️❤️❤️

Most branches shut down now, had to travel 24 miles to one that was understaffed and hard to park near,,, ill be changing banks soon

Thank you to Adam and Jamie with a spot on approach, for helping me sort out an issue and moving me forward
Both brilliant
Cheers Ernie B

A visit with Andrea was very pleasant and informative , she put me at ease and explained everything very professionally. She is a asset to her employer.

Terrible experience. They ran a hard search credit for my mortgage before I fully submitted it, but then they would not honour the interest rate because they said I had not fully submitted the application.

Later, I called to ask if there would be any fees or special conversion rates when I transferred money from abroad to my UK Santander account, and they said no, but when I made the transfer, I received less than expected and they later confirmed the exchange rate, which was well below that of the market. I called and had a few chats (the Sandi chatbot was never helpful), but the people at the other side of the line were not helpful.

I have banked with Santander all my adult life but after these experiences I have started to consider alternatives.

Attempted to phone for over an hour. No answer, left on hold. Scared as my card is declining for important payments, yet I can see there is plenty in the balance.

Our appointment was on time and our advisor Leanne was knowledge and explained all options clearly.

Appointment with Michelle Lewis. Swansea branch.
I felt the time was taken to explain products fully, in order to make an informed decision. I have had appointments with Michelle in the past, and will in the future request Michelle when advice is needed.

Bethany explained things to us. She listened and ave us good advice

Mary was very punctual, friendly and professional. And I left with everything I needed product wise.

The company has failed to notify that they will close the account no reason given I have been with them for 5 years plus
Will say to everyone do not join them for banking

Amber at the Galashiels branch was very efficient, courteous and professional when we visited . Much easier for my wife and I having our business done at a branch than trying to do things online.

I was greeted on entry and directed to a financial advisor.
The advisor was Lorraine at the Queen Street, Cardiff Branch.
I was advised that it would be advantageous to open an improved credit card with payback facility, previous credit card did not facilitate, and to open a monthly savings account that provided an excellent % savings.
Lorraine was friendly and very informative. I would recommend Santander to potential new customers.

Mandy Myers
Was very professional and made us feel very comfortable talking about our finances.I would highly recommend Mandy to anyone. Gave us the best advice going forward 💯 the best

Great experience throughout the mortgage application both online and with the mortgage advisor.

Would like to say thank you to Lisa Santander Bexleyheath very professional and caring. We were very impressed 😊❤️

Tammi made me feel very comfortable and at ease, everything was very well explained to me in simple language which I could understand, she showed me my online banking app. An how to transfer money from one account to, even wrote it down for me for reference later, a brilliant girl updated my accounts so now getting payed more interest. So thank you so much for that.