Santander Reviews 

Ian was extremely patient, helpful and informative.

Sid Jones stands out to me as an exceptional employee who was both patient and extremely helpful. Commendable customer service.

Great experience with santander hanley stoke on trent branch the person who made this experience was Martina Keen

Taken on time, all our issues sorted plus some additional ones.

Wendy on the counter was very quick friendly and efficient. She sorted everything out for us and explained it all as we went along. Really happy with service

Trying to get transaction stopped, on the phone impossible to get through 4hrs and cut off multiple times, chat does not understand anything I'm moving funds and closing account it's that rubbish

Thank you Joel Dixon for seeing me without an appointment. Great service. Warm welcome, friendly, efficient & professional. Everything was explained & not rushed. Very happy.

Yasmine Ipswich Branch was very helpful and helped me understand about all my accounts very efficiently I am very happy with her service and all her team are excellent and always got time to help.

After initially being frustrated when I was unable to contact Santander from Australia (I found some old account details I had with the Abbey National, and was wondering if there was still any money, but there were no email addresses or contact forms on their website, and I could not call long distance), I had posted a not so flattering review here.
Within hours I had a lovely email from them, followed the next day by a friendly phone call. I really felt they were trying to do everything to get my details updated, and then see how any outstanding funds can be paid to me (hopefully in my currency).
So rare these days that you get to speak to a real human so promptly. Thank you.

I was dealt with very professionally and friendly . I could not have asked for better service 😁

My wife and I just visited Santander in Kings Lynn to open two ISA accounts. We met with Tilly who was absolutely brilliant at navigating us the various options that were available. Tilly was very personable and friendly and made the whole experience a pleasure and not a chore. Tilly is an asset and a real credit to Santander.

Sonia was super helpful and knowledgeable in answering all my queries including a great tip on the new savings accounts Santander is currently offering

A payment was blocked by the Fraud team, fair enough, I rang the said number and spoke to a member of staff, who asked me the expected questions. I then got asked a raft of unnecessary questions:
how I knew who the people who did the work, did they do the job, was the invoice the same as the amount I was paying, was the work carried to a satisfactory standard, how did I get the invoice, how did I know who to ask about the work, had I used these people before, were they recommended, what was the amount paid out of my account on a day of the staffs chosen date, I lost the will to live, the questions went on and on. I recognise it's not the staff's fault, but really Santander - what type of script are you asking your staff to use. Santander are lining their staff up to get frustrated customers loosing their patience with them. Either the aforesaid or the member of staff was working on her own initiative- she shouldn't - I wanted to scream at her " just release the payment". Again I understand Santander want to reduce the number of fraud cases but not to the detriment of clients sanity and frustrations. Seriously thinking about moving to another bank.
In addition to the staff I spoke, I asked to speak to a supervisor- in the hope the could put a stop to the ridiculous questions, they were unavailable until after 8 - really not good enough. Next time I will pay larger than normal amount that usually come out of my account in multiple smaller amounts. Do something about the script that staff use.

Amanda was in Santander Prestatyn
Was a lovely helpful lady
There was 4 people infront of us
Amanda needs help in Santander Prestatyn as we’re waiting people were getting cross and Amanda was doing an excellent service

Santander Llanelli
Had a great experience yesterday
Leighton @ santander Llanelli was really helpful
And made it very easy for me to get some savings accounts set up . Highly recommend

OLA helped us very quickly and told us about some new perks that will definitely help our account in the future. 10/10 service!

Sonia gave amazing service today

Lisa was Very friendly and kind. And helped with my unrecogonised card payments thank you

I had several complicated international payments to make, so visited the St Albans branch for help. Charles greeted me as I walked on and completed all the transactions with courtesy and efficiency.