Bank with no thought process . I have applied for a car loan based for Tesla as they have tied up with Tesla for an offer of 0% interest & when you apply they reject the application & tell reason can... See more
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Absolute joke. They took extra payments out bank for car without my knowledge when phoned up to speak to them was promised a refund which would take 5 working days. 14 working days later still no mone... See more
This company is absolute filth. If you intend using their services, you are in for trouble. They have no intention of honouring or standing by the T&C's you initially agree. Look at the FB Group Cheat... See more
Katie and her colleague at the Beverley - East Yorkshire branch were very helpful. They hand counted my bag of change that I have tried to pay into several banks without success. They did so with a... See more
Company details
Written by the company
Santander er en del af spanske Banco Santander, som blev grundlagt i 1857. Santander er etableret i 45 lande og har over 150 millioner kunder globalt. Vi har været tilstede i det danske marked siden 2007 og tilbyder bilfinansiering, privatleasing, privatlån, opsparingsprodukter og forsikringer.
Contact info
Stamholmen 149, 5. sal, 2650, Hvidovre, Denmark
- 70 21 90 11
- kundeservice@santanderconsumer.dk
- www.santanderconsumer.dk
1.6
Bad
3k reviews
Replied to 0% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Horrible bank - choose NatWest instead
Horrible bank making life very difficult for new customers. They have rejected my student account application 3 times despite having a great credit score, on the electoral roll etc. I mainly just wanted the rail card but I’ve decided to register with NatWest (quick application and confirmed all my details within 10 mins) instead because this awful incompetent time wasting bank isn’t worth a £70 railcard.
30 August 2021
Unprompted review
You're very receptive
You're very receptive. Prompt service. professionalism. A+++++
24 August 2021
Unprompted review
It’s very fast and easy process
It’s very fast and easy process. I recommend to take loan.
12 April 2021
Unprompted review
Reply from Santander
Dear Krish,
Thank you for the nice review.
We are happy to see that you have had a good experience with us.
Best regards
Mark, Santander Consumer Bank
Super god og professionel kundeservice…
Super god og professionel kundeservice - nemme at få fat på, hurtig proces og fair god rente for begge parter. Meget nemt og hurtige at få fat på. Kompetente rådgivere og virkelig god oplevelse.
18 February 2021
Unprompted review
Reply from Santander
Hej Sandra
Tusinde tak for din anmeldelse og fine stjerner.
Vi er glade for at høre, at du har haft en god oplevelse.
Venlig hilsen
Mark, Santander Consumer Bank
good banking
24 January 2021
Unprompted review
Reply from Santander
Hi Cliff
Thank you for your review and stars.
Best regards
Mark, Santander Consumer Bank
Praise, praise and more praise.
I cannot offer more praise for the Yeovil Branch. All the staff are just so very helpful and understanding in sorting out this poor ol' "wrinklies" various problems. One in particular has gone just that little bit further in trying to help sort out an alcoholic's, friends cash flow problems: amazing, and ten out of ten!
2 December 2020
Unprompted review
Reply from Santander
Hi Brian
Thank you for the stars and the nice review.
However we believe that your praise has found its way to the wrong Santander page.
We think that Santander uk, would appriciate if the review was moved to their site.
Best regards
Mark, Santander Consumer Bank Denmark
Super god bank😊
Jeg er meget glad for Santander consumer bank.
De er altid vendlige og imødekommende og klar til at hjælpe når det kniber.
Regtig gode hjælpsomme medarbejdere 😁 de er guld vær 🥰
20 November 2020
Unprompted review
Reply from Santander
Hej Vinnie
Tusinde tak for din anmeldelse og fine stjerner.
Vi er glade for at høre, at du har haft en god oplevelse.
Venlig hilsen
Mark, Santander Consumer Bank
Totally uncompetent customer service
Totally uncompetent customer service! I pay to Santander 6000 kr. per month.I have never late with my payments and therefore considered as a loyal customer. This month I have late with 4 days to pay my bill for my credit card. Four days after the payment was visible in their system, i have got a fee of 100 kr., because I have late with 4 days. That is funny! I will not get down for 100 kr. ,but if they get 100 kr. from everyone...I will never be their customer again!
11 November 2020
Unprompted review
Reply from Santander
Hi Reyhan
We are sorry to hear that you have had a bad experience with us.
We would like to investigate the case further, but cannot from your name on Trustpilot alone find it. We would therefore encourage you to contact us at feedback@santanderconsumer.dk
Best regards
Mark, Santander Consumer Bank
I owed a month before pandemic as being…
I owed a month before pandemic as being a taxi driver times were getting hard so called santander they gave me 3 months holiday now i got a letter for repossession not happy at all calked today and they said couldnt do anything as its with solicitors
29 September 2020
Unprompted review
Due to pandemic
Due to pandemic, I lost my job and I can't pay my loan. I informed Santander bank immediately. They replied to me that is ok and I can pay later because they understand the situation.
But now they add me to blacklist and counting a fine. Sending letters that I have to pay more for the delay. I wrote to them again, but they are ignoring me.
Worst bank ever. I am very disappointed, that bank in this situation is trying to make more money and not trying to help its customers.
I am not planning to pay more!
20 August 2020
Unprompted review
Reply from Santander
Dear Jovita
We are sorry to hear that you have had a bad experience with us.
I would like to investigate your case further, but can not find you in our system based on your name here on trustpilot. Would you therefore please contact me at feedback@santanderconsumer.dk?
Best regards
Mark, Santander Consumer Bank
Terrible credit card
Got a credit card, blocked after 1 payment and no unusable.
19 July 2020
Unprompted review
the best bank ever.
22 May 2020
Unprompted review
Reply from Santander
Hi Gabriel
Thank you for the nice review and stars.
We are happy to see that you are satisfied with our service
Best regards
Mark, Santander Consumer Bank
SANTANDER WORST BANK EVER
Santander online banking I tried to pay my credit card online but it would not work tried phoning for 2 days over an hour each time so on the 25/3/20 I had no option but to go to the bank
I am 71 years old I did not have any money in the house so was forced to go to Santander bank in Kilmarnock The bank was letting one person in at a time
A lady cashier dealt with me and I paid my credit card no problem
I asked to withdraw money I was told to go to the cash machine but I needed a £1000
A gentleman cashier stood up and told me money was no good as nobody was taking money he was very arrogant
I told him that me and my wife were in isolation as I have underlying health conditions and I did not want to be here nor did I want to keep going to a cash machine as friends and family would bring us groceries and I would leave money for them
at that point another gentleman told me to take my card and go
I found out later this was the manager, hard to believe this was the manager they were very aggressive and threatening and I will be closing all my accounts.
this is the worst bank ever
14 April 2020
Unprompted review
Santander is the # 1 best bank for…Santander Bank # 1
Santander is the # 1 best bank for giving anyone a fair chance at car loan mortgage loan personal loan
19 January 2020
Unprompted review
Reply from Santander
Hi Michelle
Thank you for the positive review and stars.
And thank you for taking the time to leave a review.
Best regards
Mark, Santander Consumer Bank
Reply from Santander
Hej Rajikan
Tak for din anmeldelse og fine stjerner.
Vi er glade for at høre, at du har haft en god oplevelse.
Venlig hilsen
Mark, Santander Consumer Bank
So tired about there extra payment
So tired about there extra payment. 250 because I payed direct and not by pbs???
19 December 2019
Unprompted review
Reply from Santander
Hej Vivi,
We are sorry to hear, that you have had a bad experience with us.
We are continouosly working on being better and you feedback, will be taking into consideration.
Best regards
Mark, Santander Consumer Bank
Ridiculous Customer Service!!!!
Ridiculous Customer Service!!!!
I am surprised that people have commented as fast .. very false.
Tried two times today .. both on different times of the day ...
In the afternoon I disconnected the call after 30 mins of call .. noone responded.
Second time in the evening .. the call is ongoing for 27 minutes on automated waiting list .. still no hope.
dumb tortoise service.
17 December 2019
Unprompted review
Reply from Santander
Hi Irfan,
We are sorry to hear that you have had a bad experience trying to get in contact with us.
We would very much like to accomodate your need to get in touch with us. we would therefore ask you to either try to call us on 70 21 90 11 between 9-16 an all week days or write us an email on kundeservice@santanderconsumer.dk and my colleagues will gladly give you a call.
Best regards
Mark, Santander Consumer Bank
Reply from Santander
Hi Butlins
We are sorry to hear that you had a bad experience with us.
We take our customers feedback very serious but cannot find you in our systems from your name alone. Could you please write us an email at klage@santanderconsumer.dk, so that we hopefully can resolve the problem.
Best regards
Mark, Santander Consumer Bank
Im first member of Santander they are…
Im first member of Santander they are very kind to help me with my company car and also a private car👍👍👍👍😃
6 November 2019
Unprompted review
Reply from Santander
Hi Edroy
Thank you for the positive review and stars.
And thank you for taking the time to leave a review.
Best regards
Mark, Santander Consumer Bank
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