SAS Reviews 

Fantastic service when we had to re -book our flight at Gardermoen, Oslo. With a smile from the SAS employee she made it in seconds :) thank you !

Dear Sirs,
I bought a ticket on March thought on-line site to travell on April/09.
The SAS proceded with a double debit in my VISA´scard In March/30.
After I noticed this SAS´s mistake, I have been claim my refund since April/27. The SAS agree that they shall refund, however they took more than 4 months to give a reply on Sep/7.
SAS adivice me to request VISA to refund, however VISA informed that they can not refund after 90 days, and only SAS can request to VISA refund to me.
I already informed this information to SAS, and I´m very disappointed with this SAS (Scandinavian Airlines System). No solution until now.
I kindly request SAS to refund one of the credits for my VISA credit card.
Best Regards,
Rodrigo

On a recent trip to London, we came across the SAS Lounge situated in Oslo Gardemoen airport Norway.
As we were flying SAS that day and my daughter had a SAS loyalty card, she asked if the whole family could come in and in seconds we were whisked into the luxury lounge area.
Comfortable sofas, comlimentay beer & wine (usually £12 a glass in the airport bars) was enjoyed with a delicate selection of both hot and cold buffets.
Free WiFi (fast!) was also available.
In fact I didn't want to leave!
Check-in went swift and painless and in no time we were in the air.
I go on countless trips but this was the first time I could actually hear what the flight attendants were saying over the PA system.
The trolley service was excellent with a wide range on offer and before we knew it, we had landed almost 15 minutes ahead of schedule.
All airlines are not equal - guess who I'm booking my next flight with.

Tony Armstrong
Norway

I have travelled with SAS for many years and like their services at the airport and in the plane although the meals could be better like in all other companies I have travelled with. It has gone down these last years and it is a pity.

Wonderful flight company. I was so frightened of flying all my life but I absolutely trust this company. Friendly, always on time, used them plenty of times and never had problems. Thanks a lot :-)

SAS has been my favorite airline since I first travelled to The US during the early 1980's. Service is excellent, comfort on flights is good, mostly always on time and helpful if problems occurs. I will continue to travel with SAS and hope that the company will continue to deliver excellent service in the future.

I travelled from Stavanger to Copenhagen via Oslo. I arrived two hours early at the airport and saw there were delays so I asked before checking in if my flight was on time, and asked that they put me on an earlier flight to Oslo or direct to Copenhagen. They assured me that my flight was on time. It wasn't. With the result that I missed my flight from Oslo to Copenhagen and had to spend the night in Oslo (on SAS expense). The explanation was that the flight from Stavanger to Oslo was delayed due to late arrival of aircraft from Spain. So they DID know when I asked before checking in. They plainly lied to me!!

Anyway - OI was travelling with a golf bag, which I asked that they keep checked in in Oslo and send to Copenhagen with my flight the next day. However I had to retrieve it and then check it back in, it was obviously too difficult for SAS to figure out that I wanted the luggage delivered with myself in Copenhagen. So I checked the luggage in and went to the hotel at around 23:00. I was offered a meal, which was what was left of a buffet at the SAS hotel. It was not good food after having been left out on hot-plates for several hours. The buffet had actually closed at that time of night. They could at least have given me room service or something so I could have gotten some fresh food. Anyway I got up again at 4:30 the next morning to catch my new flight to Copenhagen, and went to retrieve my luggage. And waited, and waited. No luggage. They had not managed to send my luggage with my flight despite me checking it in 8 hours ahead! The luggage finally arrived two days later. They sent it to my house with the message that it would arrive some time between 17:00 and midnight. So I had to stay home the entire evening to wait for my luggage.

I asked at SAS so called "servicedesk" at the airport in Oslo and in Copenhagen regarding claiming my 250€ from SAS because of late arrival in accordance with European aviation regulations, and to pay for my extra parking costs in Copenhagen, but was told to contact customer relations on their webpage. They could not handle that at the customer service desks. Figure that one out anyone?

I have now written my complaint on the web form, there is no telephone number, no email address, and you get an automatic reply from a "no-reply" address when you send the form. The message is that they are so slow handling customer complaints that they will not be able to answer in 7 weeks. 7 WEEKS!!! So I'm still waiting for a reply to my complaint.

I used to like SAS. I have been a regular traveller for many years. I only have a silver card now, but I have been a gold card member. In fact, I have chosen to fly SAS over other airlines, like Norwegian, British Airways, KLM and Air France. After this experience I must say that all my loyalty to SAS has disappeared. Shame on you. I can entirely understand that you struggle economically. Of course people will not fly with you when your customer service is so lousy!