Satnavupgrades Reviews 

1,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality products, especially for sat nav and car system upgrades. Many highlight the staff's exceptional helpfulness and quick response times, making the update process smooth and efficient. Clear advice and professional support ensured successful installations and reliable functionality. However, some customers initially felt unsure about the update process or encountered minor technical difficulties, such as issues with downloading files or code entry. Despite these occasional hurdles, reviewers consistently report that the company's staff provided patient and effective support, quickly resolving problems and guiding them to success.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as excellent, fast, reliable, and... See more

Product

People report positive experiences with the product, often praising its functionality and ease of use, with... See more

Upgrade

Customers consistently note positive experiences with upgrade services, often for BMW vehicles, finding the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for being helpful, quick to... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever buying a sat nav update for my BMW 320D so had no idea on the process or what product I needed to buy. Asked a few questions over email and very fast helpful response with clear de... See more

Company replied

Rated 5 out of 5 stars

Not many companies achieve a full 5 stars on Trustpilot, but this one fully deserves the accolade. I was a bit wary of not using BMW to update my much-loved 5 series, which still had the original 2010... See more

Company replied

Rated 5 out of 5 stars

I experienced multiple issues with downloading and extracting files to my own USB drive...the update process in the vehicle just kept hanging. Rusty patiently responded to my many whinging emails... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a sat nav update online but couldn’t get it working (my own mistake!). I contacted Rusty/Alistair with a few questions and he replied quickly, offering really helpful advice. In t... See more

Company replied


Company details

  1. GPS supplier

Written by the company

THIS COMPANY HAS NOTHING WHATSOVER TO DO WITH www.satnavupgrade.com Or who is now trading as www.navigationupdate.co.uk THERE IS NOBODY CALLED ARRON or Ibraheem WORKS FOR THIS COMPANY PLEASE CHECK BEFORE LEAVING FEEDBACK


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,016)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy process

Ordered update in the morning & received the download in the afternoon. Downloaded it to drive the following day & uploaded to the car.Got a bit of guidance from Rusty & its all completed now.

6 March 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Delighted with my purchase

Delighted with my purchase, have a BMW imported from Singapore and the upgrade has worked perfectly. I had a few questions about the process and Rusty answered them immediately by text, even though it was a Sunday. Very happy.

3 March 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Back Again !!

Rusty is a genuine guy that cares about his customers ... used him for years would always consider him first for anything Sat nav ..

29 February 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 1 out of 5 stars

He said the Sim card was plug and…

He said the Sim card was plug and play, IT WAS NOT. Would not do a return. There is a difference between a return and just wanted a refund??

22 February 2024
Unprompted review
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Reply from Satnavupgrades

SD card is plug & play into menu & select the card Customer just being stuborn & just wanted refund Have a look at my reviews & compare All 5 star last 2 years there is allways one

Rated 5 out of 5 stars

Fantastic service from Rusty.

Fantastic service from Rusty.
Files emailed with full instructions.
Updated my 7 series to 2024 maps easily.

Definitely recommend 👌

19 February 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

I gace Rusty a problem to overcome, and he did so with flying colours

I needed to change the head unit behind my satnav and hifi in my BMW as the original failed, which can cause problems when updating maps (I know from previous experience). I shared this information with Rusty on purchase, and asked him to load everything onto a USB stick for me. It worked first time. Highly recommended.

19 February 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Rusty has been very helpful & patient

Rusty has been very helpful & patient. Very pleased that the update has finally been successful after a long process caused by me using an old enet cable & saving necessary files to a USB stick incorrectly. More than happy to recommend him.

16 February 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Super product and service

At last, someone who provides an excellent product at a realistic price. Brilliant service, super communication and quick delivery. I got my Euro 24 update on an USB and plugged in to my BMW X3 entered the code provided and uploaded within about 25 minutes and works perfectly. I will be recommending to family and friends if they need an update. Happy customer.

13 February 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Perfect product

Perfect product, exactly what I needed to put Apple Car Play on my wife's BMW X3 (having been told by the dealer it was not possible!). Rusty's detailed instructions made a fairly complex process (for me) straight-forward.
Highly recommended.

19 January 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Great product and support. A+

Great product and support (to help the clueless like me). Cannot recommend enough. Cheers Rusty

3 February 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Fantastic Product

Fantastic Product, highly recommended.

30 January 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Spot on 5 stars!!!!

Spot on had a bit of a problem emailed them and twenty minutes later sorted it and fixed my idrive rather than spending £300 I spent £25 problem solved can’t falt this quick delivery good help 5 star with out a doubt thank you

16 January 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Perfect product

Perfect product, loaded with no issues once I actually followed the instructions!!

Support from Rusty in guiding me through the process was impeccable.

100% reliable & recommended.

Thanks Rusty!

10 January 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Excellent product at a great price…

Excellent product at a great price communication was outstanding replied to any questions I had straight away can’t fault the customer service if only other places I have to deal with were this good.

6 January 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

1st Class Service

Dealt with Rusty. From the start he was knowledgable and helpful. When I had issues getting the downloaded version to work (which was 100% my fault, not his) he helped, guided and ultimately resolved the situation for me. I am 100% satisfed and cannot rate this business highly enough. I will be recommending them to fall my riends and family.

22 December 2023
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Mini f56 Cooper S...excellent support

...excellent support to overcome some download issues I had and very pleased with installed product at an excellent price...definitely use again.....thanks.....

20 December 2023
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, even on a Sunday !
Map update with ease, repeat buyer, highly recommended

10 December 2023
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

BMW map update

Great communication .Deliiverd as stated. I was wary at first of using anything which wasn't done at a BMW dealership, but having read all the positive reviews, I decided to go ahead and order the update. Having sent Rusty a screenshot of my current maps he was able to tell me straight away what upgrade was needed and how much it would cost. He sent me the program on a USB and the process was remarkably simple from there on. I would certainly recommend this company to anyone who needs the update.

7 December 2023
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Excellent transaction

Very good company, very helpful and very quick to respond to problems, would recommend.

6 December 2023
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

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